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“Hilton Garden Savannah”

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Hilton Garden Inn Savannah Historic District
Ranked #28 of 113 Hotels in Savannah
Certificate of Excellence
GreenLeadersBronze level
Boston, Massachusetts
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hilton Garden Savannah”
Reviewed March 24, 2013

The location of the Hilton Garden Hotel is right in front of the City Market Place in Savannah. It is perfect for walking around the river front district as well as the parks and gardens around the city. We enjoyed walking from square to square and taking in the sites.
The hotel was very clean and accomodating. We had a jacuzzi in our King sized room and it was great to be able to access this clean tub from the comfort of our own room.
House keeping did a great job with replenishing towels, ammentities, etc. The bathroom sink when filled with water didn't drain promptly but once reported, it was attended to and fixed. We had no complaints and would stay again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Derbyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,663 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (297)
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English first
Tampa, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 22, 2013

I recently stayed at this location for one night. The hotel is a little outdated decor, the staff is pleasant but has no knowledge of the town and things to do for families. Was told that the happy hour was being held at the hotel across the street, we went and sat at the bar for ten minutes and never had the chance to order anything since there was no bartender. I also have a daughter with severe food allergies, we proceeded to check out and I went to the concierge. BIG MISTAKE...let's start she did not answer my good morning. Bitter old lady trying to help people in the morning not a good thing. I asked do you know of any allergy friendly restaurants in the area for breakfast. She just stared and said what do you mean, they are all friendly. I tried to explain my daughter's problem since she is gluten intolorent and dairy (no eggs also). She proceeded to say well then what does she eat (with an attitude). At that point I was not happy, I was like nevermind since this seems like a bother to you and I don't appreciate the tone. This lady then was like well I just don't understand, I have a child with allergies which affect her health and coming across someone unsensative to someones health is disappointing. She proceeded to call Goose feather and all I asked was for her to ask if they have gluten free granola. She rolled her eyes and I walked away becuase at that point I was not in a nice place anymore. Very awful experience in all, would never visit Savannah Ga. The people in general are bitter and just upset at the world. We are timeshare holders with Hilton we will sending a letter to corporate since I find it very important to be considerate to peoples needs especially if its their health.

  • Stayed March 2013, traveled with family
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank ticayami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle V, Manager at Hilton Garden Inn Savannah Historic District, responded to this review, April 2, 2013
Dear Guest,

We are deeply sorry you were offended by any remarks that our Concierge may have made regarding your child’s allergies. Knowing the characters of our Concierge staff, I’m sure no harm was meant but was the result of misjudged humor. We will assess the situation with our staff to ensure we are providing the up most in customer service to our guests. I also apologize you found Savannah an unwelcoming city. We’re known for our hospitality and have received many awards from national publications recognizing our charming character. We do hope you will come back for a another visit and give Savannah a second chance.

Sincerely,
Danielle Valenchis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 21, 2013

Just returned home after a 3-day stay at the Hilton Garden Inn. Lovely hotel. Everyone from the front desk, valet parking and house services was friendly and helpful. The suite was what we had hoped for, and tastefully appointed. The gym was fine, as was the buffet breakfast that we had. The outdoor pool area is more spacious than pictures would indicate, and the jacuzzi was an added bonus. Both the pool and jacuzzi was open until 11 pm.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 21, 2013

We decided to vacation in Savannah after my wife returned from a deployment and selected a new hotel (to us) in Savannah for our visit. The commode in our room was on the fritz but the situation was quickly corrected as was an issue with the whirlpool, which was a great way to relax after a long day of walking around. Great location, nice room but what set this place apart was the service!!! Every member of the staff was great...Debra at the front desk knows how to help guests and does so with a smile, the valet attendants are as cool as the underside of the pillow and made me feel as if we were old friends, the breakfast staff is great, a lot of eager young ladies (there was a bit of confusion with our order but it was quickly corrected), I didn't need the concierge but one is provided to help you during your time in Savannah, so ask her what there is to do if you are new to the area...Stay here, have fun, relax and please do not forget to tip the folks that are working hard to make your vacation/getaway awesome, they deserve it!!!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phinal99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 20, 2013 via mobile

We came for St Patrick's Day when it was very busy and the staff was amazing. This is our second time here and each time the service has been impeccable. I would especially like to commend Courtney and the rest of the front desk team. They found a balcony room for us and also gladly corrected items on our bill. We will definitely be staying here next time we are in Savannah.

Stayed March 2013, traveled as a couple
Helpful?
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, North Carolina
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 16, 2013

Great location. Staff was very helpful in locating places to eat and places to visit. We had a king room on the side opposite Bay Street. It was quiet. Room was clean and comfortable. Wireless access was good.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bensalem, Pennsylvania
Level Contributor
5 reviews
Reviewed March 16, 2013

We have stayed in this hotel twice now, and both times we have enjoyed our visit. The concierge at this hotel is excellent. She is friendly, knowledgable and chatty, making us feel like we have always been friends!!
The hotel itself is clean, comfortable and has a great location. We like to walk to see the sights, and this place is perfect for seeing Savannah on foot.

Room Tip: Ask for a room away from the river - the traffic on the street is noisy.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Savannah Historic District

Property: Hilton Garden Inn Savannah Historic District
Address: 321 W Bay St, Savannah, GA 31401-1112
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah > Downtown , Historic District - North
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Savannah
#18 Green Hotel in Savannah
#19 Romantic Hotel in Savannah
#20 Family Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Savannah Historic District 3*
Number of rooms: 133
Official Description (provided by the hotel):
Explore historic downtown Savannah from Hilton Garden Inn Savannah Historic District hotel, situated one block from River Street, City Market, and historic Broughton Street. Located just 20 minutes from Savannah International Airport, this hotel is within easy access of Savannah’s vibrant night life, shopping, dining, and entertainment options.Wake up to a delicious, full, cooked-to-order breakfast at Great American Grill® or sip on cool, evening drinks at this Savannah hotel’s inviting pub. Enjoy a fantastic selection of snack, treats, and microwavable meals in the 24-hour Pavilion Pantry® convenience store or feel invigorated with a revitalizing workout in the modern fitness center. Lounge in the outdoor pool or bathe in the warm, soothing whirlpool. Positioned near to a variety of businesses, this historic downtown Savannah hotel boasts five modern, versatile meeting rooms. Host a conference or special event for up to 120 guests and relax while professional planners take care of the details. Enjoy a comfortable, quiet space for work in the 24-hour Business Center and stay connected with complimentary WiFi throughout the hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Savannah Historic District Hotel Savannah
Savannah Hilton Garden Inn
Hilton Savannah

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