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“Tour spoiled by driver”

Old Town Trolley Tours of Savannah
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$33.00*
and up
Savannah Hop-on Hop-off Trolley Tour
Ranked #14 of 144 Tours in Savannah
Certificate of Excellence
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Attraction details
Fee: Yes
Recommended length of visit: 1-2 hours
Owner description: You haven’t seen Savannah until you’ve been on Old Town Trolley Tours. Discover the charm of Georgia’s oldest city with 15 stops on this 90-minute narrated tour where guests can disembark for shopping, dining and attractions all day. See the City Market, River Street, the squares, and the stunning homes of the Historic District. Specialty tours include Ghost & Gravestones frightseeing tour and the Paula Deen Tour. All tours have a 100% money back guarantee.
Useful Information: Activities for older children
Columbus, Georgia
Level Contributor
129 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 99 helpful votes
“Tour spoiled by driver”
Reviewed December 3, 2012

Avoid the Old Town Trolley. Everything was fine - the trolley, the route, the time - except for the driver ("Hollywood"), whose loud, in-your-face, offensive presentation spoiled the tour. He yelled at pedestrians we passed; some seemed amused and some were obviously displeased. His attempts at humor were childish and crude, and he singled out certain passengers for teasing that went over the line. I don't consider myself to be ultra politically correct, but I don't like the use of "n****r," even by a black person. His obsession with his performance meant that we did not get a lot of information about what we were seeing. I complained and was told that he is a popular driver. Case closed. Beware of buying a package - I did not get what I was told I was getting.

Visited November 2012
Helpful?
1 Thank pavoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavannahTrolleyTours, General Manager at Old Town Trolley Tours of Savannah, responded to this review, December 7, 2012
Thank you for taking time to write your comments about your Old Town Trolley Tour of Savannah. It was very upsetting to learn of the poor service you received, and certainly inappropriate dialogue such as you described, will not be tolerated. I want to assure you that we do indeed have a 100% money-back guarantee. Please visit the customer service page of our website for details on how to obtain your refund. We absolutely will refund your purchase in full, and I apologize for such a negative experience.

My sincerest apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Chinese (Traditional) first
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English first
Raleigh, NC
Level Contributor
17 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Really Awesome Tour”
Reviewed November 30, 2012 via mobile

Very impressed - great information and getting oriented to Savannah. So many tours it really helps you to decide what other tours you would like to see in the city. Cheri was awesome our tour guide. Funny and really intertaining. Highly recommend!

Helpful?
Thank Dana Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Priceless experience”
Reviewed November 28, 2012

We would like to thank your company and staff for the excellent experience we had visiting Savannah. We arrived at our campground on November 4th. We had read about your tours in the AAA Georgia guide; but there were several and yours did not stand out. At Biltmore campground they explained in detail about your tours; how we could get off and back on all day, how a second day would only be ten dollars per person, how we could purchase our tickets right at the campground, and how we could be picked up at and delivered back to the campground.

With such a tempting list of features we could not resist. We indulged the first day to the point of exhaustion knowing we had a ride back to the camp. The second day we covered more of the town with your wonderful second day rates. We purchased a third day in the same manner. Your policies were so well thought out we never had a glitch or hassle at any point.

We were really impressed at the management of your operation. As much as possible your people made the experience appear seamlessly smooth. The actual tasks they had to perform to pull this off were competently handled. The radioing in of current status kept the perfect number of trolleys available at all times so we never had to wait due to a full vehicle. We never saw an empty trolley for your company either while other companies used poorly planned logistics that had them running virtually empty vehicles a lot of the time.

Your employees deserve a special mention. The level of courtesy and experience were a thrill to experience. The dedication to their work and their immediate willingness to go above and beyond gave us great respect for the people you select and the training they have gone through. We must have had at least five different guides throughout our four-day stay and each was delightfully unique. Your staff saw to it we had a wonderful time.

We wish you had the same “on/off all day” service in Charleston, South Carolina. That feature is one of the best ideas ever implemented for tours. Do you have the same ten dollar charge for second days at your Washington D.C. operation and are there any campgrounds in that area your provide service to?

We will be recommending you to anyone planning a visit to the cities you serve. Especially we felt you delivered a service worth every penny you charge.

Visited November 2012
Helpful?
1 Thank LAD G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Mary, Florida
Level Contributor
9 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Awesome”
Reviewed November 27, 2012

We chose this trolley tour over the other trolley tour in Savannah. While the other tour was only $19, Old Town was a better choice. After reading the reviews for the other tour and realizing it was not a true on/off trolley tour we went with Old Town. The tour guides are great and full of information. They'll give you directions to all the stops and give you tips as to where to go. Definitely worth the extra $7 for this tour. Plus it is a true on/off tour while the other tour takes you around and then will drop you off at stops and make you call to get picked up.

Visited November 2012
Helpful?
1 Thank Susanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toledo
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Not enough trolleys,had to wait 35 minutes”
Reviewed November 24, 2012

A good overview of the city,trolleys were crowded and we had to wait to long for a trolley. For 30 dollars they could run more trolleys.stew the driver was informative but slightly annoying.

Visited November 2012
Helpful?
Thank rpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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