Our stay at the Mansion on Forsyth was a little splurge on one of our weekends away. My wife and I adored the décor and the little touches that separate this property from the various options in town. Loved the photo of the fountain in the elevators ceiling for example, the bar is sumptuous and the perfect place for a good drink at the end of a long days' exploring the gorgeous historic center. Be mindful though that this is a modern interpretation of a stay at a mansion. If you want the old creaky floors and four poster beds this place is not for you. Would have loved to enjoy live music on the rooftop but during our stay it was not on. I would definitely go back, however, the reception (and departure for that matter) we received by the two girls working during our stay was very poor indeed. This was our first visit (of many future ones) to this beautiful city and we had tons of questions. It did seem that the girls had better things to do than accommodate us. When we asked how to get to Tybee for example our clerk verbally rambled off a bunch of streets and directions, when we looked a little puzzled she ended her statement by the words "..or do I need to print out directions?.." We were both shocked by the brazenness of these words, especially in a autograph collection - Kessler property. The essence of hospitality was missing in both her statement and her demeanor. When we asked to make some change for the meters downtown, again, no luck, no change available. By this time we thought that we had insulted someone. Upon proceeding to our car, no door was opened, although two valets were outside. When I opened the door (myself) one of the guys pointed to my car. No assistance was offered with my luggage. My wife and I packed everything ourselves (after tipping the guy, mind you!). All in all, this is a great property with tons of potential. It is gorgeous and worth the splurge. If the mansion wants to attract a loyal clientele however it will need to pay much closer attention to the little things that matter to the traveler. The essence of hospitality needs constant care. A polite answer to a question that has been heard a million times by the local employee deserves a pleasant and correct response, not belittlement. Having said that, we are seasoned travelers and would not let a couple of ill conceived statements stop us from going back. Maybe we can find out if my post had any impact on the behavior and customer service of the staff, inquiring minds want to know!
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- Also Known As:
- Mansion On Forsyth Park, Autograph Collection Hotel Savannah
- Mansion On Forsyth Park Savannah