I booked two rooms for 5 nights over the 4th of July holiday. I booked through the Marriott web site using my friends and family status. If we had paid full rack rate, we might have found other lodging if any available.We were celebrating two birthdays and were expecting the 4 Diamond Award, Kessler service that other reviews raved about.
If you notice, this property has not been awarded any awards since 2009. The appearance of the hallways and rooms show the neglect of the housekeeping and management staff. The lobby is attractive but when stepping out to the pool area, the floor tiles are filthy, as is the grout. Shards of glass broken the previous night during a private party were still present in the afternoon of 7/4. The pool tiles at water level show no recent scrubbing since there is calcified scum and is black colored under the coping. (We've cared for many private and community pools so this is an accurate review.) The aftermoon of the 4th, we sat poolside and watched Jacob come out to the pool to verify two women were guests of the hotel. He must have had blinders on since the two overflowing trash bins he passed went unnoticed since these were not emptied.
Upon checking in, we were welcomed by Joe warmly. A courtesy upgrade was given to a larger room and it was appreciated since we were in residence for 5 nights. Our friends checked in later that day by another associate. They were told they were to receive complimentary breakfasts each day. When our friends told us, we confirmed this by the same associate as we were leaving that evening for our birthday dinner.
We are not breakfast people so for the first morning, we did not join our friends. The second morning we decided to join them, but first thought to once again confirm the comp breakfast at the front desk. This time we were told no, after Jacob (manager) checked our reservation. We explained the situation and there was no apology or explanation for the confusion given. He was cold and stiff. Perhaps he needs some Marriott management training!!!
The room itself is attractive but shows signs of wear. The carpet in the entry is worn, wood rot around the bath floor tile at the entry to bath, many spots of mold in the shower. The extra towels we requested were not replaced each day. The bar of soap continued to build residue throughout our stay in the soap dish. Body lotion was not replaced. The bath whirlpool spa was in working order, clean and enjoyed. The Starbucks coffee in room is a nice touch but our request for just regular, no decaf, was not remembered.
As stated in other reviews...the fitted sheet does NOT fit. Jacob once again told us after two morning requests, housekeeping does not know how to fit the sheet. It may be pulled to almost go around the thick mattress, but during the night comes off and one awakes to sleeping without a fitted sheet. Deeper pocket sheets should be purchased and used on the beds. It is not the fault of the housekeeper!!!
Now comes why this review is rated very good. The door staff, transportation staff and especially Karianne, their congierge, are excellent! Each time we come to the entry, the door was opened and we were greeted with sincere welcomes. The car service was suburb. It seemed as though the car was there just for our service. This was a bonus since we snagged free street parking for our own car and didn't have to pay the daily rate
for hotel parking. BUT the most valuable staff member is...Karianne! She was always smiling and so helpful with all of our needs since this was our first time visiting Savannah.
Three times we visited the sister hotel, The Bohemian, and were blown away with the professionalism and cleanliness of the hotel. Twice they used their own transportation to take us back to the Mansion. Kudos to the manager, Lisa, who approached us on the evening of the 4th after fireworks to assure us that they would get us back to the Mansion after traffic cleared no matter what time it was.
When Savannah residents asked us where we are staying and we replied "The Mansion", there were" oohs and aahs, WOW!"
If this property is not attended to, not thoroughly cleaned and continues to have a manager who is pompous and does not value hospitality then it will become just another has-been tired hotel trying to bask in their past awards.
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- Also Known As:
- Mansion On Forsyth Park, Autograph Collection Hotel Savannah
- Mansion On Forsyth Park Savannah