Let's start with the fact that we wanted our experience at Jazz'd to be awesome. They came highly recommended by friends and we selected them as a venue for our wedding night. Perhaps our expectations were too high. For how nice it looks, you expect Jazz'd to be upscale. The food and drinks (although priced at an upscale level) are not quite up to par. The food was good at best and the drinks were watered down. Prior to our wedding we went to Jazz'd to try them out with friends. The drinks were tasty yet weak. The service was very slow. The food was good but not all it had been hyped up to be. We decided to give them another chance as we enjoyed the atmosphere with the live music and thought it would make a fun place to hold post wedding festivities. When we made arrangements for our wedding we were told to be sure we were there at 9 and not late. On the night of our wedding we showed up before 9 and ended up having to wait about 45 minutes to be seated in the small room we had reserved for our wedding party. It was embarrassing. Our guests wanted to know why we were having to wait. I didn't have a good answer. The hostess simply stated that there were still diners in our area that had eaten there prior to nine and were finished eating but hadn't left and they should be finishing up soon so we had to wait. It was ridiculous. They weren't even apologetic. When we were finally seated we had one waiter for 12 people and it took a long time just to get our first round of drinks. When it came time for our cake (which we had prearranged with them) we physically had to track down our waiter from in the kitchen to bring it to us and follow through with our requests. After we had the cake the waiter did not return the rest of the evening to check on us, see if we needed drinks or anything. We had to physically track him down again just to get the bill. The service was so bad that we ended up sending about half of our guests home early because they were bored and there was no one waiting on us. Completely ridiculous! I had my heart set on this place because I thought with the live music and ambiance it would be perfect. Even the live music was a let down as the musicians took very frequent breaks for long periods of time playing prerecorded music instead. Completely appalled by this place and will never return! Save your money!!
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