This was one of the absolute worst hotel experiences I have ever had. For one thing, the room was pretty dirty - the bed had a lot of cigarette burns in it, it smelled bad (we requested a change to a non smoking room, but while we were assured we would hear from the front desk within a day, we were never contacted), the ceiling was partially falling off in the bathroom, various strange stains, and a few very large cockroaches? crawling around! (See picture, eww.)
Management was EXTREMELY rude when we tried to complain and did nothing to assist us. We went a day without towels because the housekeeping service was never explained (although the manager was very keen to argue this with us), but also because the housekeepers didn't bother to return our towels at all after washing them. I went out the next morning to ask them where my towels were (having to use old clothes to try to dry myself) and the two ladies claimed they dropped the towels off in my room. I tried to explain to them several times that I never received any towels, but until I physically showed them my room and the complete lack of drying implements, they stuck to their story. Magically (and thankfully), some showed up later that day.
Another lovely surprise was when I lost $50 worth of groceries because of a blackout (and was woken up by some horrific heat). They claimed that we were informed on Tuesday via a flyer that this would happen 2 days later, unless the room was deadbolted. Obviously, we were in the room and had the room locked, but we were never called or told. Is it really so hard to slip a flyer under the door?! What were we to do with our food anyway? It's an extended stay hotel and it's sort of necessary to have a fridge powered on. Calling to complain the woman was VERY rude to my roommate and myself. Constantly argued with me and interrupted me - didn't try to explain anything, offer any help or apology, nothing. She eventually sent me to a voicemail for the "owner;" I've not received a reply in almost a week, although I completely expected it to go nowhere.
Did I mention the horrific noise? The airport is very close, but even closer is an army base. They like to fly loud jets early in the morning and late into the night. The police helicopters nearby aren't so bad though. The walls are also paper thin, so hopefully you get some quiet neighbors.
****TL;DR:***** Rude, unhelpful staff; very dirty with giant bugs; no accommodation for complaints; very loud. Don't expect towels or any toiletries. Avoid-much better extended stay hotels in the area.
- Official Description (provided by the hotel):
- Quail Run Lodge is now offering competitive weekly rates. Are you trying to decide what to do with your workers from out of town? Come see what Quail Run Lodge has to offer!!!! 1. Clean spacious rooms (364 sq. ft.) 2. Microwaves and refrigerators in every room 3. Full service restaurant including room service every night 4. The famous Red Baron Lounge 5. Outdoor 9 ft. pool that is surrounded by a beautiful and relaxing courtyard6. Friendly and helpful staff that makes you feel right at home 7. Guest laundry facilities in each building 8. We offer wireless internet over the entire property 9. Group / Crew discounts – Call for details Parking Problems? We have 6 parking areas that are very well lit and can accommodate tractor trailers. Security! Not a problem. We have Airport and Savannah Police and are patrolled hourly. ... more less
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- Also Known As:
- Quail Run Hotel Savannah