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Howard Johnson Express Inn Savannah GA
Ranked #94 of 116 Hotels in Savannah
GreenLeadersSilver level
Reviewed April 7, 2014

The staff was friendly and helpfull. The rooms looked old but well kept. No elevators to the second floor and hard to axcess for handicap. Nice pool. The hotel was full being the reason we were on the send floor.

  • Stayed: April 2014, traveled with friends
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Thank TCJBFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Howard Johnson Express Inn Savannah GA, responded to this reviewResponded April 9, 2014

Dear Valued Guest:

We would like to thank you for your positive comments regarding the cleanliness of your room and the friendliness of the staff. I apologize you had to be on the second floor and that we do not have an elevator.
Thank you for your recommendation of our hotel, and we look forward to servicing your future lodging needs.

Best Regards,
The Team at Howard Johnson Express Inn Savannah Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 - 312 of 411 reviews

Reviewed April 5, 2014

  • Stayed: March 2014, traveled with friends
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Review collected in partnership with Howard Johnson
Thank Michelle J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MasterkeyCares, Guest Relations Manager at Howard Johnson Express Inn Savannah GA, responded to this reviewResponded April 9, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 3, 2014

Nice for the price! I normally do not stay at hotels with outside access doors. But this one I felt safe and secure!

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Howard Johnson
Thank Valencia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Howard Johnson Express Inn Savannah GA, responded to this reviewResponded April 9, 2014

Dear Valued Guest:

Comfort, Quality and Price, have to be three of the most important things when traveling and THANK YOU for noticing we provide them all. It is so great to hear when a guest is happy and enjoyed the stay. I will share your comments with the team and we hope if you are in the area we will visit us again. Thank you for sharing.

Best Regards,
The Team at Howard Johnson Express Inn Savannah Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

Hotel is clean and check in was easy - the staff was pleasant. The bed was pretty hard and the sheets and bedspread were thin and did not feel inviting. The breakfast was very very limited- just cereal, muffins, biscuits and gravy, coffee and juices. There were no fruits or even bagels offered. We returned through Savannah on our way back but chose to bypass this hotel- just not comfortable enough for us.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Howard Johnson
Thank Rapaloosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Howard Johnson Express Inn Savannah GA, responded to this reviewResponded April 9, 2014

Dear Valued Guest:

We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Howard Johnson Brand. I am sorry to hear that you were not pleased with our breakfast selection. You will be happy to know we are in the process of improving our selection on our breakfast menu. I sincerely apologize for any inconveniences that you experienced during your stay. We strive to please all of our guests and appreciate your comments.

Kind Regards,
The Team at Howard Johnson Express Inn Savannah Gateway

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Reviewed March 29, 2014

I booked this hotel as a quick overnight place to sleep with very low expectation, you get what you pay for and I was completely okay with that. This turned out to be the worst experience I've ever had. Around 2am my husband and I heard some very noisy neighbors but chose to ignore it hoping they would fall asleep soon. This went on until 5am. The point that I called the front desk was when I heard screaming and arguing. Now I fully understand you cannot control who visits your hotel but you can control the way you respond to the situation. I called the front desk and explained the situation. The attendant did not once apologize and said she could do nothing for me because I didn't know what room it was coming from. She never apologized or offered a solution.she just went silent even after I asked if anyone else had said anything hoping to locate where it came from. I became incredibly afraid after I heard screams and loud thuds from above and I called the desk once again at 4am asking if I could be moved. Again no apology, just the response that the hotel is full and they can't move me.
I said I was worried about what was going on and she chose to ignore it and once again hung up. I admit I was wrong in not calling 911 but I was tired and disoriented from long travels and desperately wanted a night of sleep. This hotel did nothing and responded horribly to a situation where even a simple "I'm sorry il check on that for you" would have sufficed and made me feel better.

  • Stayed: March 2014, traveled with family
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1  Thank Sek1804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Howard Johnson Express Inn Savannah GA, responded to this reviewResponded April 9, 2014

Dear Valued Guest:

Please accept our sincere apologies for the issues you experienced during your recent stay. I can assure you that your complaints and issues are heard and will be resolved immediately. As you acknowledged in your response we are looking into this situation. However, this does not excuse the unpleasant variables that resulted in your disappointing stay. I can assure you that steps are being taken to assure this issue does not re-occur in the future.

The Management team has been notified regarding this matter and are in the process of training the front desk staff the proper procedures to handle such situations moving forward.

In the future I do hope you would be willing to give us another chance and let us showcase our property.

Kind Regards,
The Team at Howard Johnson Express Inn Savannah Gateway

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Reviewed March 26, 2014

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Howard Johnson
1  Thank calicoemw
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MasterkeyCares, Guest Relations Manager at Howard Johnson Express Inn Savannah GA, responded to this reviewResponded April 9, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 26, 2014

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Howard Johnson
Thank Robbie W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Howard Johnson Express Inn Savannah GA

Address: 17003 Abercorn St, Savannah, GA 31419-9787
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Savannah
Price Range: $58 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Howard Johnson Express Inn Savannah GA 2*
Number of rooms: 66
Official Description (provided by the hotel):
Enjoy Outdoor Pool and Walking Distance To Restaurants Welcome to Howard Johnson Express Inn Savannah GA hotel, near River Street, a great home base for your fun Georgia vacation. With a convenient location off Interstate 95, we put you right in the center of all the most exciting Savannah destinations. Start your day by reading your free newspaper over a free Rise & Dine continental breakfast. Use free Wi-Fi Internet access to scout out attractions and look up Riverfront events from your hotel room. When you return from your long day of sightseeing, relax with a swim in our seasonal, outdoor pool. We offer free parking for your car, bus, truck or RV and kids 17 and under stay free with an adult. Handicapped-accessible and non-smoking rooms are available. LOCAL ATTRACTIONS A wide variety of fun destinations are minutes away from our Savannah, GA, hotel. The famous Savannah Riverfront, with all its shops, restaurants, historic buildings and museums is just a 15-minute drive from our hotel. River Street also plays host to many festivals throughout the year, including Tall Ship LYNX, First Saturday and Oktoberfest. Savannah Festival Outlet Center is just one quarter of a mile away for all your shopping needs, or you can hunt for hidden treasure at Keller's Fleamarket, the premier flea market of Georgia. If you are interested in military history, stop by the Mighty 8th Air Force Museum, where you can see battle-tested military aircraft and learn about the Air Force from World War II to today. DINING OPTIONS Many tasty restaurant options can be found nearby, including Cracker Barrel right next door. Our Savannah, GA, hotel is also close by The Shell House, where you can enjoy ocean-fresh seafood, and El Potro Mexican Restaurant, a local favorite. Rachael's 1190 is a fun spot for casual dining, with pool tables, wide-screen TVs and frequent special events. BUSINESS AND EVENT FACILITIES Our hotel in Savannah offers free incoming fax service for your convenience. ... more   less 
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Also Known As:
Howard Johnson Express Savannah Hotel Savannah
Howard Johnson Savannah
Savannah Howard Johnson

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