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“Out dated- Disappointed”

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Comfort Inn Midtown
Ranked #42 of 113 Hotels in Savannah
Atlanta
Level 6 Contributor
191 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Out dated- Disappointed”
Reviewed November 11, 2013

The hotel was "ok". It was a busy weekend and we took the best of what was left. The hotel is a bit out dated but decent. Free breakfast and wi-fi. The lotions and shampoo's had been used and were half full but placed back in the basket. So I guess they assume we are suppose to share with the person who was there before us. We paid and stayed in the "suite" so I figured they could at least provide new containers of shampoo and lotions. Again, the rooms were fine, just out dated. Wouldn't stay again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank paralegal777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
graSavannah, General Manager at Comfort Inn Midtown, responded to this review, November 15, 2013
I appreciate you completing a On-Line survey concerning your recent stay. I am sincerely sorry to hear that we failed in providing you an exceptional experience. While we earnestly strive to meet every expectation, we have, unfortunately, fallen short of our goal during your visit.

As General Manager of Oglethorpe Inn & Suites, I assure you that I take all guest feedback very seriously.

Please be assured that I reviewed your concerns about the lack of supplies in your room.

We are now in the planning stages of a complete bath renovation for next year.
It is my sincere hope that you will give us an occasion to serve you again in the future, so that we may have an opportunity to correct our mistakes and provide you with an unmatched Savannah experience.

Again, please accept our apology, and know that we are committed to providing an excellent experience for you during your next stay with us.


Best Regards,


Glenn Anderson
General Manager
Oglethorpe Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Augusta, Georgia
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 4, 2013

We stayed here for SSU Homecoming and it was perfect. The housekeeping staff was friendly as always and Stephanie at the front desk was very pleasant. I do wish that they would do some mild renovations to there rooms, they are still comfortable, just needs a little renovation.....I'm still very satisfied though.

Room Tip: Ask for the 3rd floor in a corner if you are allergic to noise.....At night the hotel is quiet, but...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank S_DEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 1, 2013

The staff and management of this hotel is so friendly and helpful with any questions or requests we had. The lobby was my favorite feature of the hotel, so inviting for our group to sit and read or visit in a lovely southern mansion setting. Rooms large, well appointed and spotless. Thanks to all of you who made our stay to your fabulous city even more fun!!

  • Stayed September 2013, traveled with friends
    • Value
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Helpful?
1 Thank LivesToCook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level 4 Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 28, 2013

We were here five days during a Road Scholar tour. What should be an excellent hotel was degraded by poor staff efforts.

First, the good news. This is an excellent facility. The rooms are large and well equipped. The common areas are attractive and accommodating. There is even a nice guest laundry.

The bad news: the staff wasn't really trying. When we first checked in we found that the headboard, which was nailed to the wall had been pulled away on one side. We immediately reported this, but it took two days and an additional complaint to get this resolved.

On two days the breakfast buffet was out of boiled eggs and on three days it was out of Equal. There is a Kroger across the street. How much effort would it have taken to take care of this?

The staff was about half cheerful and helpful and half cheerless and unhelpful. The housekeeper seemed to do the absolute minimum. It was nice to find actual coffee cups in the room rather than paper ones, but there were never cleaned or even emptied. On a couple of days the coffee we used was not replaced.

If the management could motivate its staff to do a better job this would be a first class hotel. As it is, they miss that mark by a lot.

If you are only staying one day, you might not care about the issues we encountered, but for a longer stay I'm afraid you will be disappointed.

  • Stayed October 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
graSavannah, General Manager at Comfort Inn Midtown, responded to this review, November 15, 2013
I want to thank our guests for sharing their comments with us. Our goal is 100% satisfaction and we strive to make every stay enjoyable in EVERY aspect. I am sorry that we missed the mark this time. We will work harder to ensure that the issues you experienced do not occur again and know that we take full responsibility for any missteps!!

As General Manager of Oglethorpe Inn & Suites, I assure you that I take all guest feedback very seriously.
Please be assured that I review all comment surveys and this provides us the opportunity to improve our product and overall guest satisfaction. We are in process of ongoing training procedures with all Guest Services and Housekeepers.

It is my sincere hope that you will give us an occasion to serve you again in the future, so that we may have an opportunity to correct our mistake and provide you with an unmatched Savannah experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 4 Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 28, 2013

The hotel is located in midtown Savannah and you have to drive to all attractions
Plus: price was 1/2 of downtown hotels and at least 50% less than hotels located nearby; friendly staff; double bed room was large
Cons: small bathroom, we had trouble turning TV on, boring basic breakfast

Room Tip: Buy ahead of time for added value. Go to their website for best value
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank georgiaman10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level 6 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 28, 2013

I just got back from 3 nights at the Oglethorpe Inn. This is a fantastic location that is close to just about anywhere in the Savannah area. The Historic district is only 10-15 minutes away. Ft Pulaski and Tybee are maybe 20 minutes away. The Mall is 2 minutes away. Nice room for the money. I would suggest calling to make reservations and mention AAA or AARP for an additional discount. There is no mention of it on their reservation page. I really liked the atrium on the inside of the hotel. It is something that I would have expected from a hotel downtown, but not in that modern area. the complementary breakfast was not anything special. Commercial baked goods, coffee, a waffle maker, and cereal were the main offerings. it was ok for a quick meal before starting the day. If you want something a little more, there in a Original House of Pancakes almost directly across the street, I would definitely stay here again.

  • Stayed October 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank gnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avon, Indiana, United States
1 review
Reviewed October 24, 2013

Very pleasant atmosphere as one enters the property and hotel. Lovely atrium and decor. The suite was spacious and clean. Very friendly desk personnel. Would stay there again when in the area. Very affordable price. Adequate breakfast items and quantity.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Midtown

Property: Comfort Inn Midtown
Address: 7110 Hodgson Memorial Dr, Savannah, GA 31406-2532 (Formerly Oglethorpe Inn & Suites)
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Savannah
#23 Romantic Hotel in Savannah
#29 Family Hotel in Savannah
#29 Business Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Midtown 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
A Gem Among Midtown Savannah's All-Suite Inn Near Savannah 's Historic District, Comfort Inn Midtown is an excellent and affordable alternative to the higher priced hotels in downtown Savannah. It's consistently one of the highest rated and most positively reviewed Savannah hotels on TripAdvisor. Easily accessible from I-16 /I-95 and Savannah International Airport, Oglethorpe Inn & Suites offers business travelers,vacationing families and sports teams accommodations close to all of Savannah's favorite spots, one block away from Oglethorpe Mall(over 140 stores) . Recently purchased all new bedding, sheets, comforters and pillows. Guests enjoy complimentary hot continental breakfast, high speed wireless internet with free lobby computers/printers, private outdoor pool / sundeck and a fitness center / laundry facilities on-site, free parking, 42" flat screen TVs in every suite with coffeemaker, microwave & mini-fridge, living room with over 450 sq. ft.all non-smoking, Free newspaper & local calls. ... more   less 
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Also Known As:
Oglethorpe Inn And Suites
Oglethorpe Inn & Suites Hotel Savannah
Oglethorpe Hotel Savannah

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