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“AMAZING hotel + staff + location” 5 of 5 bubbles
Review of East Bay Inn

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East Bay Inn
Ranked #9 of 113 Hotels in Savannah
Certificate of Excellence
1 review
“AMAZING hotel + staff + location”
5 of 5 bubbles Reviewed March 4, 2014

We had an amazing stay at the East Bay Inn. The customer service is PHENOMENAL---everyone is so friendly, accommodating, and helpful. Phillip, one of the hotel's front desk employees, was beyond awesome. He was so efficient, kind, and knowledgeable. The rooms are beautiful, clean, and full of historic charm. You will be amazed by the interior design and meticulously maintained rooms. The EBI effortlessly combines old world charm with modern amenities. The hotel itself is breathtaking in its design and architecture. Plus, the building is within walking distance of everything! Restaurants, shops, bars, parks...you name it. If you want a unique lodging experience that incorporates excellent customer service, meticulous rooms, historical charm, and convenience, then stay at the East Bay Inn. You won't be disappointed.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank benjixoxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,123 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (297)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Maryland
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 4, 2014

From the time we arrived until the time we left we were made to feel very welcome and special. The room was huge and beautifully decorated. Beds were comfortable. The breakfast was excellent with a lot of variety of food that changed daily. The wine and cheese reception each evening was an added touch of elegance. Location is perfect for exploring the squares and river walk. Very easy to find when driving into Savannah. I highly recommend East Bay Inn. i am so glad we stayed here!!!

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarylandSuzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Cod
Level Contributor
95 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

We travelled to the East Bay Inn to celebrate my mother's 80th birthday. We required 3 rooms. All rooms were on the same floor, but different views. Everyone was very pleased with their rooms. All rooms were large, well equipped and maintained. We had no noise issues. The staff were gracious and friendly from the moment we checked in until we left. Both the complimentary breakfast and happy hour were not extravagant, but they were complimentary and therefore appreciated. We did not have parking issues with parking on site while there, but there was a garage within close walking distance. Speaking of walking distance, everything is within an easy walk. We had a wonderful stay, and would not hesitate to return !!

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dogcabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, BC Canada
Level Contributor
225 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed February 20, 2014

This Inn stands out for its customer service. Every staff member has a smile for you. Our room was at the back and therefore not noisy- but any room at the front of the Inn is right on a busy street with big trucks. Wifi is also an issue, we could not get any service and even the hotel computer in the lobby is spotty. Do not count on any reception.

Still, a very convenient place to stayy close to everything.

Room Tip: Do not stay in a room on the front!! Busy truck traffic and stop light right outside.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ljlp55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed February 17, 2014

Definitely the worst desk people I have experienced in my many years of travel. The evening clerk just stared at us when we walked in. Parking arrangements were explained to us by members of our group. Morning desk clerk came across as rude, no hint of the "Southern Hospitality". Considering it was one of the most expensive places we stayed it in, it was the least accommodating. I never met the night desk clerk, but members of our group described her as very nice and helpful. I would have given 0 stars, however, the rooms were nice and so was the staff of the restaurant located in the inn.

  • Stayed February 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank GMJ152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnkeeperEastBayInn, Manager at East Bay Inn, responded to this review, February 18, 2014
Dear Former Guest,

I appreciate you taking time to complete Trip Advisors online review, and I am sincerely sorry to hear that we failed in providing you an exceptional experience. While we earnestly strive to meet every expectation, we have, unfortunately, fallen short of our goal during your visit.

As Innkeeper of The East Bay Inn, I assure you that I take all guest feedback very seriously and I will review your comments with our staff.

It is my sincere hope that you will give us an occasion to serve you again in the future, so that we may have an opportunity to correct our mistakes and provide you with an unmatched Savannah experience.

Again, please accept our apology, and know that we are committed to providing an excellent experience for you during your next stay with us.

Best Regards,


Ronnie Jones
Innkeeper
East Bay Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lakeland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

Beautiful place! Loved the history of the building. Staff were nice, except the night desk clerk, though not rude, just not friendly. Right in the heart of Savannah! Kids loved it! Slept great! Would definitely stay here again!

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jackie3641
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ubly, Michigan
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

This is a beautiful place to stay. All staff are very friendly and helpful. very knowlegeable about the area and tours. Also knew where the best nightlife could be found. Rooms were pretty and very comfortable.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KHel80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about East Bay Inn

Property: East Bay Inn
Address: 225 E Bay St, Savannah, GA 31401-1297
Location: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Savannah
#8 Romantic Hotel in Savannah
#13 Business Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — East Bay Inn 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
The East Bay Inn seamlessly combines modern amenities and historic ambiance in 28 incredibly beautiful guest rooms. Located in the heart of Historic Savannah, just steps away from River Street, East Bay Inn is ideally located on Bay Street and is convenient to the beaches of Tybee Island and all of your favorite Savannah attractions. Included in your rate are: Complimentary WiFi, Wine & Hors 'doeuvres, turn-down service and more. Pets are welcome with a $50 pet fee. ... more   less 
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Also Known As:
East Bay Hotel Savannah

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