I had a situation occur with my stay at the Westin in Savannah GA that was not resolved. I booked and pre-paid $260 for a river view King room for my one year anniversary with my husband.
When we arrived we were told there was only a parlor/conference room with no bed available, however, it had a pull out sofa. A room with no BED?
My husband has a very bad back and a pull out sofa was not the romantic idea we started out with when we booked our stay. The lady helping us offered us a discounted rate of $140 for our trouble since another room was just not possible. We agreed since really we had no other recourse.
The room was functional, the sofabed was terrible but I would not have complained had the rate that had been offered been given. My account was charged for the full amount of $260, plus a deposit hold of $95. It's been a week, still don't have the credit.
- Official Description (provided by the hotel):
- Southern charm meets modern luxury at the Westin Savannah Harbor Golf Resort & Spa, in the heart of the historic Savannah River District. Savannah's premier resort is the prime location; not far from fantastic shopping and nightlife, but removed just enough for tranquility. Enjoy complimentary water ferry service to River Street, renovated guest rooms, meeting rooms and public spaces. The Resort is adjacent to International Trade and Convention Center, 20 min from the airport, 90-second ferry ride to River Street. Be well. Be Westin. ... more less
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- Also Known As:
- Westin Savannah Harbor Golf Resort And Spa
- Westin Savannah Harbor Golf Hotel Savannah
- Westin Savannah Harbor Hotel
- Westin Savannah Harbor Resort
- Savannah Westin