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Hampton Inn & Suites Savannah/Midtown
Ranked #31 of 113 Hotels in Savannah
Canton, Georgia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Love Love this place”
Reviewed July 3, 2012

We came here after a bad experience at another hotel and what a difference! Their customer service is amazing and very accommodating!! They had no problems with letting us check in early; which was so nice because we could put stuff in the room before we went to the beach.
It's also a very nice hotel for the price. Everything was clean, decor was nice and they offer to give you certain things free if you've forgotten them. They have an awesome indoor pool with a jacuzzi, and a nice workout room. They also have a washer and dryer for only $1 / load. Their alarm clock has a aux plug to plug in your phone or they have buttons dedicated to certain types of music which is helpful if you are unfamiliar with the local fm stations.
They care about their customers here and are willing to help them with anything they need. The front desk also told me a good place to park on the beach where they have showers.
I woud definitely recommend this place to others.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotchixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,335 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Cookeville, Tennessee, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2012

Home feeling,High Ceilings, plesant smell, nice;clean;comfortable beds, Granite counter tops, tile floor in bathroom and entry way, and nice, friendly staff. YUMMY breakfast. I will stay in a Hampton if possible any time I travel! If they are like this one

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 19, 2012

Bruce is always there to lend a helping hand,always has a smile on his face . We meet in the ballroom every Tuesday and Bruce is there helping us get organized going above and beyond his call of duty! Always wants to know if he can help with anything . one of Mary Kay ladies !!!! Nancy

  • Stayed June 2012, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nancyb60814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnson City, Tennessee
Level 6 Contributor
62 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed June 14, 2012

I recently stayed at this hotel with a friend for one night. We had booked a standard room with 2 Queen beds. We were given keys and proceeded to the 5th floor room with our luggage. Upon opening the door, a strong smell of smoke that had been covered up by cleaning supplies hit us. As we are both sensitive to cigarette smoke, I immediately went to the phone and requested a different room. The front desk staff apologized, mentioned that the hotel is a non-smoking property, and after a minute of checking said there was a king bed studio suite available. The front desk person said that someone would meet us on the 5th floor with keys to the new room.

We waited by the elevator for just a few minutes and the staff person arrived. They may have been the housekeeping manager. I don't remember. She said she was there to check on an alternate room for us. She peeked in on it, but hadn't been straightened up. I offered to let them take a look at the first room we were fist assigned. I followed her down the hall to that room. As soon as she opened the door, the smoke smell hit me again. She agreed that the room had an odor, and apologized again. She said she would be right back with keys for the King Studio, also on the 5th floor. It only took a couple minutes for her to return with the keys. The King Studio was perfect, clean, smelled great. Kudos to the staff for handling this issue efficiently! And more kudos for it being on the same floor, requiring less schlepping of luggage.

Here are my observations of the King suite:

PROS:
- Very large & roomy
- King bed, work desk, sofa, coffee table, work desk, wet bar with small sink, microwave, mini-fridge
- Comfortable bedding and pillows
- Room seemed to have a lot of storage
- Hotel in a good location, convenient to downtown
- Walking distance shopping, Starbucks, though this area of town suffers from a lack of sidewalks
- Great Hampton Inn breakfast with many choices: fresh waffles, meat & eggs, cereals, breads, oatmeal, coffee & teas, fruit, yogurt, boiled eggs, and more
- Coffee available 24 hours in the lobby
- Staff was great
- Free internet that worked well
- Quiet room, quiet hotel, location seemed safe
- Appreciated how the staff dealt with our objection to the smoky-smelling room

NEUTRALS:
- Small parking lot plus small parking garage on site.
- Indoor pool and whirlpool. We didn't use them so I have no positives or negatives to share
- Even the hotel was larger than we expected (6 floors)

CONS:
- Other than our first room smelling like smoke, nothing
- Shower temp fluctuated in the morning. It was fine at night

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn & Suites Savannah/Midtown, responded to this review, June 25, 2012
Your pictures and review are wonderful! I apologize for your original room placement but I am very happy it was immediately corrected by our staff and you were pleased with the outcome. The issue has been addressed with housekeeping so your experience will not be repeated for future guests. Please come back and see us again shortly!

Sincerely,
Felton Clark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta
Level 5 Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 10, 2012

why can't Hilton in general and this hotel in particular get their housekeeping together? We returned at 2:30pm on the second day and our room was not cleaned yet. We contacted the front desk and they did get it cleaned by 3pm. But, why does it take so long to get the rooms cleaned? This seems to be a problem with Hilton and Hampton inns as we have had this before with Hilton. Even then, we had no clean towels. They were out of towels! It took a while before we had clean towels. All of this made us late in getting ready for a late afternoon event. Also, why don't they have more baggage carts? There was only one seen on Sunday morning. The guests using it kept their luggage on it for 20 minutes out in the parking lot. So, we had to wait all this time for the one cart to become available. We were late leaving because of this. Can't they afford 3-4 carts so guests get away the morning after a stay? The breakfast is mediocre. The eggs are not edible nor are the "turkey" sausage links. I will stay elsewhere next time.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patch111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HISSavhMidtown, General Manager at Hampton Inn & Suites Savannah/Midtown, responded to this review, June 18, 2012
I apologize deeply that you did not enjoy your stay as our other travelers have. I cannot speak for other Hampton hotels, but I can assure you our housekeepers work diligently to clean all of the guest rooms and I apologize for the wait on towels. Our hotel has never run out of towels before but I can understand your frustration with the situation. Please know that our head housekeeper has been made aware of the situation to prevent this from happening again in the future. Fresh, fluffy towels are a must!

During your check-out I am apologize it wasn’t as timely as expected, but please know the hotel does have multiple luggage carts for our guests to use. Our front desk will assist you with your luggage if a cart is not available. We strive to provide every guest with a hot and healthy start to their day and I apologize you didn’t enjoy our Hampton breakfast with hot eggs and turkey sausage. Our chef has been made aware of your comment and we will continue to listen to our guests and make improvements where it is suggested. Our most valuable feedback comes from our guests, so I thank you for your review.

Sincerely,
Felton Clark
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2012

The hotel was very clean and the Staff was very helpful. The room was spacious and clean. The free parking was great. The staff provided great recomendations for dinning. And sight seeing. The hotel is conviently placed just ten minutes from the historic downtown. My wife and I were delighted with our stay and will return again soon.

Room Tip: Book early
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesville, Louisiana, United States
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 6, 2012

The hotel was nice and clean. Staff was polite. I enjoyed the fresh fruit in the morning. Would recommend this hotel for a comfortable stay.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Savannah/Midtown

Property: Hampton Inn & Suites Savannah/Midtown
Address: 20 Johnston St, Savannah, GA 31405-5501
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Savannah
#13 Romantic Hotel in Savannah
#13 Family Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Savannah/Midtown 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Savannah/Midtown hotel is where you want to stay. Ideally situated in Midtown Savannah, our hotel is located only three miles from the historic district and within walking distance of many fashionable retailers and well-known restaurants. Ask our Concierge to make reservations and recommendations for Savannah's area attractions. Our hotel offers four flexible event rooms able to accommodate up to 200 guests. Let our expert catering and events team take care of the details, including a personalized menu for your occasion from our celebrated executive chef. Spacious, welcoming and clean guest rooms await your arrival at Hampton Inn & Suites Savannah/Midtown. We offer hotel-style comfort with a range of home-like amenities including a 37-inch LCD TV with high definition channels and free WiFi. Stretch out in one of our spacious studio suites with additional amenities including a wet bar, microwave, refrigerator and sleeper sofa. These oversized rooms are 50% larger than a standard guest room, a great way to upgrade your stay. Start the day off right with Hampton's free hot breakfast, featuring a range of delicious hot options including fresh waffles and oatmeal. ... more   less 
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Also Known As:
Hampton Inn & Suites Savannah Midtown Hotel Savannah
Hampton Inn And Suites Savannah Midtown

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