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“Don't Even Think About Staying Here!” 1 of 5 bubbles
Review of SpringHill Suites Savannah Downtown/Historic District

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SpringHill Suites Savannah Downtown/Historic District
Ranked #39 of 113 Hotels in Savannah
Certificate of Excellence
Minnesota City, Minnesota
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Don't Even Think About Staying Here!”
1 of 5 bubbles Reviewed October 5, 2013

We reserved a king room and was given a 2 queen handicapped room. It is not at all what it looks like in the picture. We arrived and the lobby was almost all dark. Not at all welcoming. Shower was very poor as water ran out and water pressure was very low at 11:45 at night. I hate to see what it will be like in the morning. The TV is way off to one side and hard to see from the far bed. It sounds loud by the close bed but is hard to hear from the far bed. The rooms are not soundproof as we could hear hall noise. No divider in room as pictured. 3 bath towels for a room that could sleep 4. Two glasses only also. Beds do sag and beds look like they were recently slept in. Not crisp looking at all. This hotel is very cheap in what they give you for $250 a night. Parking is $20 and valet. I am almost afraid what the breakfast will be. We tried to change rooms but was told none were left. Do not stay here no matter the price. Marriott should be ashamed of this property.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Robbguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at SpringHill Suites Savannah Downtown/Historic District, responded to this review, October 14, 2013
Thank you for your review. I am very sorry to hear about your recent experience and have forwarded your review to our General Manager and team. I do want to let you know that after reviewing our system, our records do indicate that a queen handicap room was reserved. Just to make sure that there was not a miscommunication with our system, our staff contacted the third party booking site that was used to make the reservation and confirmed a queen handicapped room was reserved. We are very sorry that this happened but we did all we could to remedy the situation when you arrived. Our front desk agent tried everything to move you into a King room that evening however, we were sold out and there were simply none available. As soon as a King became available, we immediately let you know and offered you the room.

Please note that our rooms do mirror the images online however, since you were booking into a handicap room there are adjustments that have to be made to make the room handicap accessible.

We have also notified maintenance that you experienced low water pressure in your room and they have already fixed that situation so that guests moving forward do not have the same experience.

Again we are very sorry to hear that you left feeling unsatisfied with our property and assure you that we strive to ensure each and every guests has an enjoyable experience when visiting us in Savannah.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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982 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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English first
Level Contributor
3 reviews
2 of 5 bubbles Reviewed October 4, 2013

This hotel is at best okay. Just arrived this evening to find a room that does not at all appear the way it is portrayed in the pictures. There is no partial wall between the living and sleeping areas and it overlooks a dark alley. The king sized bed sags in the middle and isn't comfortable. The sofa bed is worse.

The only room available for us was a handicapped accessible one which means you're stepping in water the entire time you're in the shower room. Good thing there is a separate room with the toilet.

While the location is good, we will not stay here again.

  • Stayed October 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank LBFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at SpringHill Suites Savannah Downtown/Historic District, responded to this review, October 14, 2013
Thank you for recently staying with us. We apologize that you did not find our rooms to be comfortable. We typically receive excellent reviews from our guests and are sorry that you did not enjoy your stay. We do want to let you know that the reason your room looked different than the photos is because our handicap accessible rooms have to be adjusted to be handicap accessible. We are sorry for this inconvenience and hope that you will give us another opportunity to host you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north carolina
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

Stayed at the hotel labor day weekend. Close to historic district. Clean room. Front desk person showed us the room before we checked in. Very nice and accommodating. She also showed my sister-in-law a room that she was going to put her in but the room had a musty smell. She showed her another room that was okay. Good stay for a long weekend. Love Savannah!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank luvourvacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed September 25, 2013

enjoyed our stay and loved the way the rooms were set up ...pocket doors , desk area with sofa all very nice ...that said,we visited a complete sold out weekend and huge amount of family reunion,wedding and cheerleader competition guests . Huge line for breakfast buffet which we skipped because it was cattle herd at the feed trough. the pool area was rather small and much like "Kid Soup" . The staff did and excellent job considering all that was going on around them .

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank littledix01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montgomery, tx
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed September 24, 2013

Was concerned that it might be out of historic square area but turned out to be a good location. Just a few blocks from City Market and the Riverfront. Actually it was in walking distant of everything in the historic area. Clean hotel, very friendly receptionist, concierge was full of helpful information, very nice breakfast. Cons: car park was $20.00 per day and sheets were not changed even though a leg cut bled on the sheets. Cost per night wasn't bad ( averaged $135.00 p/night). A/c was good, beds were comfortable with plenty of pillows and being suites, there was plenty of move around room.

Stayed September 2013, traveled with friends
Helpful?
1 Thank sandyMontgomery_Tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at SpringHill Suites Savannah Downtown/Historic District, responded to this review, October 7, 2013
Thank you very much for your review. We're glad to hear that you enjoyed our location and were able to walk everywhere you wanted to visit. We do apologize that your sheets were not changed. As a part of our Marriott Brand program, Spirit to Preserve, our practice is to refresh bed linens every third day you are with us unless it's requested we refresh them earlier. We do apologize that our housekeeper did not notice that there had been a cut as the sheets should have been replaced due to that. Thank you again for your review and we hope you will choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rye, New Hampshire
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 24, 2013

I stayed at the Springhill Suites for a weekend while I was sightseeing in Savannah with my mom and sister. We arrived and gave our car to the valet (there is no self park option at this hotel), which I believe was $20 per night. The check in process was easy, but very hard to hear what the front desk staff was saying. I don't think the lobby was particularly overcrowded and yet it was really loud in there with other guests talking etc... we found this to be the case more often than not in the lobby during our stay.

Our room had a nice layout with a separate living room area when you first walked in with a pull out sofa and desk and then beyond that was 2 queen beds. There was also a separate bathroom for a toilet and sink and a second space for the shower and another sink, which was nice with 3 of us getting ready in the morning. I appreciated the decor in our room and in the hotel in general. The blue-green color scheme and modern finishes were great. I happened to be the one who slept on the pull out couch and that was not comfortable at all. This is expected of a pull out sofa, but it was definitely one of the worst I have slept on. The staff was very accomodating bringing extra bedding to our room quickly upon request.

We took advantage of the small pool and spa area. This was a nice touch to be able to relax after a long day sightseeing. We also took advantage of the breakfast that was included with our stay. It was a basic breakfast in the lobby. Nothing special really, just the usual items.

Overall, this hotel was walking distance to most things in downtown Savannah and did the trick for what little time we spent in our hotel room and for the price we paid. I would not say it was anything above and beyond.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jennif1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at SpringHill Suites Savannah Downtown/Historic District, responded to this review, October 7, 2013
Thank you for recently staying with us. We are glad to hear our staff was able to accommodate your request so quickly and do apologize that you found the sleeper sofa to be uncomfortable. Should you find yourself in Savannah, we hope you will choose to stay with us once more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roseburg, Oregon
Level Contributor
162 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed September 23, 2013

We stayed in this hotel for one night and found it convenient (about a 5 block walk to the historic riverfront area) and clean. Room and bed comfortable. Close to restaurants. Staff was very pleasant. Breakfast was very good and nice selection.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 93611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Savannah Downtown/Historic District

Property: SpringHill Suites Savannah Downtown/Historic District
Address: 150 Montgomery St, Savannah, GA 31401-3228
Location: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Savannah
#26 Romantic Hotel in Savannah
#32 Business Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Savannah Downtown/Historic District 3*
Number of rooms: 160
Official Description (provided by the hotel):
The brand-new SpringHill Suites Savannah Historic District is located in the heart of the Historic District, offering free breakfast and contemporary guest suites. Our Savannah hotel’s downtown suites are within walking distance of the Savannah Civic Center, Telfair Museum of Art, City Market, Lady & Son's Restaurant, River Street & Savannah's Visitor Center. For Girl Scouts, we offer the immediate access to the Juliette Gordon Lowe Birthplace, a great way to experience the history of Savannah near our downtown hotel. Our hotel’s complimentary features include a hot breakfast, high-speed Internet in all guest rooms and public areas, mini-fridge and microwave in every guest room, on-site concierge services with trolley pick-up & an on-site heated pool and state-of-the-art fitness center. All of our hotel’s downtown Savannah, GA guest rooms are 50% larger than average & include an oversized walk-in glass shower, a separate powder room and a 37" flat-screen TV. ... more   less 
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Also Known As:
Springhill Suites Savannah Downtown Hotel Savannah

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