This hotel is very hard to find when one is driving down the Street it is located on =Montgomery is a one way street going away from much of downtown and the hotel sign is tiny compared to all the other Marriott Hotels - Courtyard, Residence Inn, etc. It is located behind the Civic Center rather than in front of it, like almost every other Savannah downtown hotel. The drive in to the Hotel entrance and garage is hard to find and narrow.
Housekeeping is poor. Although the bed and bath linen is clean, there are large stains on the carpets (don't they have Spot Shot?) and on the walls and mildew outside the shower. Tatyana, the front desk clerk was the only person at duty at the front desk, despite a sold out hotel requiring extra staff to make check-ins not take too long or answer the phone.
The breakfast is served for a short period. The General Manager does not work weekends,so there is no one to report a serious problem to.
Tatyana gave us a handicapped room because she didn't check - the handicapped rooms do not have the showers, just a handicapped tub - she then took a long time to find us a satisfactory room.
If the rates were low, perhaps poorly trained staff and a hard to find location would be acceptable, but rates are as high as anywhere in town.
If like me, you are a Marriott Elite member, find another Marriott hotel in Savannah.
- Official Description (provided by the hotel):
- The brand-new SpringHill Suites Savannah Historic District is located in the heart of the Historic District, offering free breakfast and contemporary guest suites. Our Savannah hotel’s downtown suites are within walking distance of the Savannah Civic Center, Telfair Museum of Art, City Market, Lady & Son's Restaurant, River Street & Savannah's Visitor Center. For Girl Scouts, we offer the immediate access to the Juliette Gordon Lowe Birthplace, a great way to experience the history of Savannah near our downtown hotel. Our hotel’s complimentary features include a hot breakfast, high-speed Internet in all guest rooms and public areas, mini-fridge and microwave in every guest room, on-site concierge services with trolley pick-up & an on-site heated pool and state-of-the-art fitness center. All of our hotel’s downtown Savannah, GA guest rooms are 50% larger than average & include an oversized walk-in glass shower, a separate powder room and a 37" flat-screen TV. ... more less
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- Also Known As:
- Springhill Suites Savannah Downtown Hotel Savannah