My friend was in town from Ohio, and we decided to get massages before she left - to send her on her way relaxed. I have been to this spa four or five times before, and I always liked that it was a quaint little place in a historical building within walking distance of other things I like to do and see. In the past, I have taken relatives and friends there, and we have always thoroughly enjoyed it. They usually offer mimosas or wine and snacks and allow clients to relax in a small sitting area prior to going upstairs for treatments. I am seven months pregnant, so I would have obviously declined on the mimosas this visit, but my friend probably would have liked one.
This was not the case yesterday, when my friend and I arrived. When we got there, the two massage therapists were standing outside, because the doors were locked. They had been trying to call the owner for several minutes. We all four waited a few more minutes and made a couple more phone calls, but no one could get anyone on the phone. So, one therapist suggested that we walk down the street and have tea, and she'd call to reschedule our appointments when someone arrived to let us all in.
This was frustrating. Like I mentioned, I am seven months pregnant (with twins), and we've been having 100 degree weather. So, walking a few blocks in the heat and getting all sweaty and hot before a massage was not enjoyable. Also, I had really built this place up to my friend.
After we got to the coffee shop, ordered our tea and were just about to sit down, the massage therapist called and said that the owner was coming up. She told us to come back. So, we downed our beverages and walked back. At this point, we're sweating and annoyed. When we got there, no explanation was offered as to why all of this happened. We were given some water and sent upstairs for our massages.
If I were rating this just on the massage itself and on my massage therapist, I would give it a 5. She was truly wonderful. She was very apologetic about what happened, even though it was not her fault. I had the prenatal massage, and she made sure I was very comfortable - surrounded by pillows - and that the pressure was just right at all times. It was very relaxing, and she was fantastic.
The hour spent upstairs getting the massage was wonderful, and my friend couldn't say enough nice things about her therapist. We were both very happy with that part of the experience.
However, upon returning downstairs, we were asked to go into the office right away, rather than having any time to sit in the sitting area. Again, no beverages were offered. We paid (the owner did take off 10 percent - about $7), and we were sort of rushed out. Meanwhile, two employees were sitting in the sitting area eating their lunches. We felt like we were rushed in and out and had no time to sort of sit and relax before going on about our day.
It's a shame that I have gone from thinking this place is a wonderful little spot to take out-of-town guests and local friends to deciding to find another spa to go to. I won't be going back. There are other spas in Savannah and the surrounding area that I will try. One experience like that is enough to put a bad taste in your mouth. I will take my business elsewhere.
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