We brought a family group of 8 for our yearly trip to savannah. First time at this location. Left for two hours and housekeeping was on our floor ,we had two rooms. Came back to freshen up and a brand new bought the day before bottle of perfume was missing. Went straight to front desk and Melinda was very compassionate and helpful even came up to our room. Promised resolution as we headed back out for the day. Waited for the GM to call as promised and he did not. Upon checkout Ashley at the front desk helped us get a hold of him.
He comped one room for one night and half off for another room.(we stayed two nights both rooms).when speaking with me he said the housekeeping would not take our things further making us feel as if we were not believed.
Everytime we left the hotel we packed the rest of our things and kept them in our vehicles. You shouldn't have to do that when staying at a hotel.
I feel as though Melinda and Ashley helped us and showed compassion however gm did not. Don't leave items unsecured even toiletries. .sad it is a beautiful hotel with at least two wonderful employees. Ruined our tripMore
- Free Wifi