We booked a large room with TWO double beds weeks in advance of arrival 4/9/09.
Staff did not call notify us prior that anything wrong with our reservation. My husband
and I arrived with two teens, unpacked, then were told by staff we could not have four
people in the room w/2 dbl. beds due to fire code. They wanted us to move one
person to a separate room at full price!! We could not afford this. We finally offered
to pay $75 for the "additional person" charge, which mgmt. refused to accept. So,
we were forced to pack up, find another B&B, and relocate while losing an afternoon
of our sightseeing time. Customer service at Gastonian is the worst we have encountered!!! They were unwilling to admit their error or compensate....very rude and
abrupt. I will never stay here again!!
- Official Description (provided by the hotel):
- Offering a classic, elegant residential atmoshpere and unsurpassed service. Private gardens, complimentary cooked-to-order breakfast, complimentary wine and hors'doeuvres reception in the early evening, and complimentary homemade desserts and cordials at night. Other amenities included in your rate are free parking, free wifi and complimentary turndown service. AAA 4-Diamond Award winner and a Diamond Collection Inn. ... more less
- Reservation Options:
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- Also Known As:
- Gastonian Hotel Savannah