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“Beauty is only Skin Deep..look for someplace else.”

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The Gastonian - A Boutique Inn
Ranked #3 of 116 Hotels in Savannah
Certificate of Excellence
Reviewed January 23, 2008

We chose this hotel to celebrate my 60th birthday. Upon arrival, (well after the check-in time) our room was not ready...linens in middle of bed, no toiletries, etc. Concierge suggested that we enjoy the afternoon tea in the dining room, while our room was prepared. After about an hour, we returned to find no pillowcases, no top sheet, no toilet paper, no washcloths, water glasses, etc., etc.

Bed was beautiful, but squeaked with every move. Breakfasts were okay, except we never got to use the beautiful dining room. Service was in the "family" kitchen. Regular coffee was the only offering and that was never hot.

After two days of not having any soap, we bought our own. The maids left their housecleaning supplies in our room and in the hallways (guess this was to make you feel at home). Lightbulbs were burned out and never replaced.

The evening concierge was much more interested in conducting his personal business on the computer in preparation for his new job at the Holiday Inn in the next few days.

The decor was beautiful, as were the grounds. The afternoon tea and the evening desserts were great. These were the only saving graces that even suggested that the AAA four diamond award was at all justified.

We will come back to Savannnah. We will not return to the Gastonian.

  • Stayed: January 2008, traveled as a couple
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7  Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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905 - 911 of 959 reviews

Reviewed January 10, 2008

While the Gastonian was certainly a very lovely B+B, the staff members cordial and very helpful, I find that I must warn people that choose this establishment using a website for booking a stay here. Apparently the Gastonian has two rooms with which they make available for Expedia, Orbitz, Hotels.com etc. and they ARE NOT the rooms advertised as having large comfortable beds, tubs and working fireplaces. We happened to book this stay through an internet site but were not given the opportunity to see the "actual" room until we arrived. It contained a double bed, very, very squeeky I might add, a small bathroom and a non-working fireplace. Actually not one of the fireplaces were working as indicated by a sign in the hall upon our arrival. We looked at and inquired about an alternate room, the other rooms were all gorgeous, the staff was great but they were unable to accomodate a room change for us. Best part of the stay at the Gastonian turned out to be meeting all of the people from around the country visiting Savannah at the same time... Breakfast was nice, staff accomodating and cordial, scones and muffins were the size of a quarter and hard if you arrived at breakfast later in the morning. Afternoon wine and hors d'oeuvres was an engaging event but the upholstery in the parlor was very tired and in need of a good cleaning... We heard that the Eliza Thompson and The Hamilton Turner Inn were nicer for about the same cost. We will return to Savannah but not to the Gastonian, sorry.

  • Stayed: December 2007, traveled as a couple
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4  Thank nancyheit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2007

We stayed at the Gastonian August 9-12, 2007, and could not have enjoyed it more! This inn is full of charm and enchantment! The staff was very courteous and extremely knowledgable of the local restaurants, attractions and Savannah history. Afternoon cocktail hour was my favorite time of day - we mingled with other guests and shared stories of our trips, all the while enjoying delicious h'ordeurves and beverages. And at the end of the day when you return to your room, the bed is turned down and a scrumptious praline is placed on your pillow. This is southern charm at its best! Beautiful grounds and rooms, great location, breakfast made to order every morning - who could ask for more? I highly recommend the Gastonian to anyone planning a trip to Savannah.

  • Stayed: August 2007, traveled with friends
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Thank xtinaDetroit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2007

Southern hospitality at its finest! The room was adorable, breakfast delicious, tea service charming, and staff outstanding! I loved everything about this historical hotel, I will never stay at another when travelling to Savannah.

  • Stayed: August 2007, traveled with friends
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Thank howdidigethere78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2007

Worst place I have ever stayed, and I've stayed at hundreds of places! I've renamed it the Gas-NO-nian. Our anniversay suite was dirty beyond belief, including a saucer-size spot of mold on the bedspread, a huge dead roach in the floor, cobwebs on the light fixtures, chipped pieces of wood flooring and a bathroom that was disguisting. I don't know how this place got such great reviews, but word to the wise, don't waste your money. Also, against our better judgement we went to breakfast the next morning. The food was OK, but child-size (3 minature pancakes and 2 strips of bacon). Coffee was cold. Worst of all, we sat at a table in the kitchen (next to the cook and wait staff) and the cook griped and berated the wait staff the entire time. Apparently, she was upset because she felt they messed up somebody's order. It was awkward and embarrsing to say the least. The valet was nice, but the man who checked us in, never even looked up or spoke when I came in. I finally had to inquire if this was the place I was suppose to check in. For a room that was more than $300 a night, I'd expected a lot more.

  • Stayed: July 2007, traveled as a couple
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3  Thank diversecon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2007

The inn is very pretty and in a good location, on a nice street. The major improvement this corporate run B&B needs to make (quickly) is to get the "innkeeper" out of her back office and into the front hall. I would have never met her had we had not asked if there was someone running the inn and asked to speak to her. The only faces you see are kids (I'm guessing college age). You get the feeling that no one has any idea about anything. While they are trying to be nice, they have not been trained at all in the features of the inn or in how to act around the inn guests - professional business lessons are needed. The breakfast cook is very nice but she is the only mature face you will see. All this can be solved if the innkeeper is place in the front of the inn instead of hidden away.

The grounds were very nice, the room is a bit worn - some mold in the bathroom, chipped paint. The furinture is very nice but the beds need improvement. In todays world were Hampton Inn's now have wonderful beds - this inn needs to upgrade. The mattress was great and the sheets were not the quality they should be for this level of B&B.

  • Stayed: July 2007
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2  Thank swa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2007

Is it possible there are TWO Gastonians? The one that generates the rave reviews on this site, and the one that my wife and I checked out
of this morning? Assuming there is no parallel-unverse Gastonian that
we somehow failed to book, I feel compelled to write my first TripAdvisor review with some notes of advice and warning, many of which confirm what other travelers here have noted.

Whatever the Gastonian has been in the past, it is clearly the victim of ownership indifference today. We experienced firsthand a number of examples of this from the moment we checked in:

1. The staff was inexperienced and not particularly cordial. No one introduced themselves by name upon our arrival. We quickly and awkwardly became part of a training exercise for a new employee who didn't know exactly how to check us at the front desk in, or explain the inn's amentities or dining/snack offerings. In short, no one seems to make an effort. On several occasions, employees could be found sitting on the front steps.

2. Our room, which was probably once glorious, was tattered around the edges, to say the least, with peeling wallpaper, cracking bathroom ceiling, mildewy bathtub, wobbly vanity, paint speckles all over the floor, and a mattress that felt as old as the Gastonian itself. But the real crime of our room was the dust. We're talking archival-quality dust. Vintage, antebellum dust. Not just in out-of-the-way places, but everywhere, from lamps to nightstands to the fireplace mantel, the top of the bathroom mirror and most appalingly under the bed in horrifying amounts. Not just dust bunnies. Dust buffaloes. So we brought this up to the concierge, whose response was: "Oh, you know these old houses can get dusty. We try to dust once a week." Our advice? Bring your own vacuum, because they apparently don't have one at the Gastonian.

3. Maintenance throughout the property was, well, minimal at best. The deck area behind the buildings contained debris and leaves which could have easily been blown or swept clean. A staff member pointed out the cushions on the outdoor seats and warned us that they might be wet. "Only one way to find out," he quipped. In the common area in the front parlor, we found shards of glass from broken stemware on the floor next to a serving table.

4. Keep a close eye on your personal property. I hate to even mention
this, but when my wife left her purse behind in the front parlor for two hours by accident, we found it had been moved behind a sofa and the cash in the wallet was missing. Her fault in leaving the purse in a public area, absolutely. But in most B&B settings, particulary of the perceived caliber of the Gastonian, guests who find a purse will turn it in to the management. When we mentioned the incident to the staff member at the front desk, the response was, again, indifference. No offer to report it to management, no sincere concern, no suggestion of a course of action -- not that it would have made a difference, of course.

5. Although breakfast was great, we arrived half an hour before the end of service, and Dixie (a genuinely delightful person) the chef alerted us of her need to be speedy since the staff needed to get to a funeral that morning.

For $250, we expected a higher standard. I'm echoing other guests who have stated the same thing, but this is the first B&B we've stayed at in years that actually feels like it deliberately misrepresents of its quality. The Gastonian has seen better days. Unless it substantially renovates and invests in the professionalism of its staff, I urge you to take your travel dollars elsewhere.

Stayed: June 2007
9  Thank BadgerTraveler45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gastonian - A Boutique Inn

Address: 220 E Gaston St, Savannah, GA 31401-5612
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites
Hotel Style:
#3 Luxury Hotel in Savannah
Price Range: $224 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gastonian - A Boutique Inn 4*
Number of rooms: 17
Official Description (provided by the hotel):
Offering a classic, elegant residential atmoshpere and unsurpassed service. Private gardens, complimentary cooked-to-order breakfast, complimentary wine and hors'doeuvres reception in the early evening, and complimentary homemade desserts and cordials at night. Other amenities included in your rate are free parking, free wifi and complimentary turndown service. AAA 4-Diamond Award winner and a Diamond Collection Inn. ... more   less 
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Also Known As:
Gastonian Hotel Savannah

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