We were on the 3rd floor with a barking/whining/howling dog below us. The hotel staff told us on our 1st 2 days that they were trying to reach the customer and would warn them that they needed to keep their dog quiet. We asked to be moved but the hotel was completely full due to the holiday weekend. So, we had to deal with this for 2 nights with very little sleep. On the 3rd night they were able to move us to the 4th floor which was very quiet. Upon check out, the manager offered to comp out stay. However, when I checked my visa history later, I found they had charged me twice and credited once. I had to call and explain to the manager Erika because she kept insisting they didn't charge me twice even though that's what my credit card statement shows.
The room was very nice, and clean. The bed was comfortable and the breakfast was great. But, this hotel needs to add a policy of not allowing barking dogs to ruin the stay of paying humans.
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- Also Known As:
- Wingate By Wyndham Savannah Airport Hotel Savannah
- Wingate Savannah Airport
- Wyndham Savannah
- Savannah Wyndham