I have been very satisfied with most of all my Hilton stays in the past, but this past weekend staying at the Home2 Suites 8 East Pleasant Street, Baltimore MD Was guaranteed early check in for 2 rooms, one was ready by 12:30, which I could understand, but the second room wasn’t ready at regular check-in time of 3:00, we went to the desk at 3:20 and the room still wasn’t cleaned yet and had to wait for over 20 more minutes for them to contact housekeeping, etc. We had family staying with us from out of town with younger children in the room with them, and had to settle for a room on a different floor with a severe rudeness and attitude from the front desk help to my fiancée and children. When we returned from our nice evening at an Orioles game downtown Baltimore around 11 pm, the second room had no coffee, no sheets, no blankets for the fold out sofa, the front desk told them they would bring them up, it took an hour and a half later to get the sheets after several calls from the room. My family called back a second time and told the room they was only one person, that is unacceptable as the room had an older couple with a young child to be told over an hour to bring sheets and blankets that should have been in the room already. The breakfast area was unclean food everywhere, we paid for the room and left early because of this, I planned on letting all this be known upon checkout, but the same individual who had the attitude was the one to check us out the next morning, . We also waited for over 30 minutes to get our cars out of valet parking and there was only one person waiting in front of us for their car.
- Official Description (provided by the hotel):
- Home2 Suites by Hilton Baltimore Downtown is located in downtown Baltimore near many businesses, restaurants and attractions! We're a 10 minute walk from Baltimore's beautiful Inner Harbor, Camden Yards, First Mariner Arena, as well as the National Aquarium, Pier 5 Concert Pavilion and dozens of restaurants for any occasion. We offer 95 contemporary suites with modern amenities including free wireless high-speed internet, free inspired breakfast and 42" flat screen TV's! The Home2 Suites is central to Mercy and Johns Hopkins Hospitals, Baltimore's Financial District, and has easy access to Fell's Point and Federal Hill. ... more less
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- Also Known As:
- Home2 Suites By Hilton Baltimore Downtown Hotel Baltimore
- Comfort Inn Baltimore