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“Nice hotel, decent location, limited customer service.”

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Home2 Suites by Hilton Baltimore Downtown
Ranked #26 of 66 Hotels in Baltimore
Certificate of Excellence
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice hotel, decent location, limited customer service.”
3 of 5 bubbles Reviewed April 17, 2013

Nice hotel, but the lights stopped working. This hotel is a typical "suites" type hotel (suites meaning a moderately larger room with a sofa bed and a kitchenette). The hotel was modern and clean and the staff was friendly. The issue with this hotel is the business model is to minimally staff them so everything is fine unless you need any assistance. For instance, when we asked for an extra blanket and pillow we had to wait 30 minutes for it. Worse still, the room lost power during the night. When we woke up the TV did not work and the overhead room and bathroom lights didn't work. We called the front desk and while they were friendly enough, they did nothing to fix the problem. When we checked out and I mentioned the issue we did not get an "I'm sorry for the inconvenience" or any acknowledgment that a room with working lights was what we had bargained for. I'd say you get what you pay for but the hotel was no bargain either. So a decent hotel, about 15 minutes from the waterfront, which is nice enough so long as nothing goes wrong. Otherwise you may be on your own.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DavidH123321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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831 reviews from our community

Traveler rating
    457
    241
    63
    34
    36
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington, DC, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 16, 2013

The modern suites in this hotel are great, though smaller than the ones pictured on the website. The free wifi worked well, the staff was very friendly and we enjoyed our brief stay. Don't forget your toothbrush; you can buy one in the lobby if they don't run out. Otherwise you may have to wait til normal business hours to find a local store downtown that sells such items.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
2 Thank Jessica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evans, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 16, 2013

The hotel was fantastic. The room was impressive with the kitchen, seating area and large bathroom. I could definitely spend a week or longer at this hotel. The staff is friendly and helpful. Will definitely stay at this hotel again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
2 Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LI NY
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

We checked into this hotel after a grueling day in traffic on I95. The hotel rooms are clean and quite large. We have a small dog and this was one of the cleanest pet friendly hotels we stayed in. Congrats to Hilton for Home2 properties.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
1 Thank jveccia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, April 12, 2013
Thank you! Home2 is a new brand from Hilton and we here at Home2 Baltimore are very happy to see that you liked us! We will see you next time you are in town!!


Christopher Snyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 5, 2013

Hotel was very clean and rooms well laid out with nice little kitchen. Hotel staff helpful. Parking expensive, but with downtown location and unlimited in and out probably worth it. Breakfast very basic with mostly breads and cereal bar type and some fresh fruit so your satisfaction depends on your wants/expectations. Location is great for downtown and close to nice placed to eat/stroll.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
1 Thank Karen-George1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, April 12, 2013
We appreciate your feedback from your stay, especially when it comes to our complimentary breakfast. Changes are in the works for our Home2 breakfast and hopefully next time you visit a Home2 it will be a bit more to your liking.


Thank you again for staying with us!


Christopher Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Myrtle Beach, South Carolina
1 review
5 of 5 bubbles Reviewed April 3, 2013

me and my husband came to baltimore to get away from the kids. when checking in linita was very helpful with things to do in the area. the room was very clean breakfast was nice and so was cassanda. valet as well irvin and mar gary fixed the heat right away thanks guy for a great stay we will return

Room Tip: get a room on high floor great view
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 659montes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, April 10, 2013
Our employee are so happy that you took the time to recognize them in your review. Thank you for choosing our hotel! We are thrilled to see you had such a great experience.

Christopher Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Starkville, Mississippi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 30, 2013

The room had everything I needed. Including kitchen accessories for a one week stay.
Staff was helpful.
It is a nice place for a family. I did not carry my laptop, they had two computers to be used with Internet; it was great relief for me allowing me to check my emails during my 6 day stay.
I got a room in level 10, it gave a good view of the city too!

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jehan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, April 1, 2013
Jehan,
We at the Home2 Baltimore glad that you found us comfortable for your extended stay with us. It is always nice to see that our guests are enjoying the services we offer here.

See you next time!


Christopher Snyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton Baltimore Downtown

Property: Home2 Suites by Hilton Baltimore Downtown
Address: 8 E Pleasant St, Baltimore, MD 21202-2101 (Formerly Comfort Inn & Suites Baltimore)
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Baltimore
#11 Family Hotel in Baltimore
#19 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton Baltimore Downtown 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Home2 Suites by Hilton Baltimore Downtown is located in downtown Baltimore near many businesses, restaurants and attractions! We're a 10 minute walk from Baltimore's beautiful Inner Harbor, Camden Yards, First Mariner Arena, as well as the National Aquarium, Pier 5 Concert Pavilion and dozens of restaurants for any occasion. We offer 95 contemporary suites with modern amenities including free wireless high-speed internet, free inspired breakfast and 42" flat screen TV's! The Home2 Suites is central to Mercy and Johns Hopkins Hospitals, Baltimore's Financial District, and has easy access to Fell's Point and Federal Hill. ... more   less 
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Also Known As:
Home2 Suites By Hilton Baltimore Downtown Hotel Baltimore
Comfort Inn Baltimore

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