I traveled to Baltimore to attend a graduation and spend the weekend. I decided to try the Home2 Suites and am so glad I did!
It is close to Inner Harbor and sits in a nice neighborhood where you can find a great food mart, eateries, and the Walters Art Museum.
It is a short cab ride back from inner harbor if you prefer after dark (cost me $4 plus tip)
Lobby is very comfortable and clean, has 3 tv's, extensive seating and 2 computers. My room was impeccably clean and spacious. I did my traditional "soap dish shower check" for cleanliness and was beyond happy! Mattress was comfy, clean and neat as was the couch/pull out bed. There were plenty of lighting options, and the kitchen area was spotless and well stocked.
But the true star of this hotel is the staff. I was in and out and around the lobby many times during my stay and found them always very friendly, yet professional.
And BUSY. By busy I mean, if there were no guests seeking assistance, they were dusting, or washing the floor or pulling luggage or getting or parking a car.
I arrived very early for my check-in and was met with a smile and understanding. (Although I did not expect them to rush so quickly as it was my choice to get a lower fare and fly in early). Lanita and Aaron did not make me feel like and inconvenience, but rather a welcome guest that they were there to make comfortable.
Lanita is fantastic. Friendly, professional and truly warm. She makes you feel as you are coming into her home and wants you to be comfortable and happy. If she had a slow moment, she went over and dusted the window area or some other task, always smiling and keeping an eye out for guests and an ear out for the phone.
Aaron as well was extremely kind, friendly, patient and accommodating.....and busy!
Briz has a smile that makes you smile too. Although I did not have as much interaction with him, he was a joy from the moment he said hello!
And then there was Jarrod, the young man who worked in the evenings. He always with a smile and charming manners. The first night I was there I was in the lobby using the computer and I'm sure secretly drove him crazy as I checked the Red Sox game score....but he never let on. He chatted with me and smiled all the while working away, mopping, cleaning assisting guests, getting cars etc.
I regret that I do not know who was responsible to cleaning and preparing the rooms, but they should be commended for their attention to detail and hard work. I t was appreciated.
Also, thanks to the lady who took care of the breakfast area......good job keeping up with the fast pace stocking food and cleaning.
All in all, if you want a place to feel comfortable and cared for while in Baltimore, I highly recommend the Home2 Suites!
Again...thank you Lanita, Aaron, Jarrod and Briz!
- Official Description (provided by the hotel):
- Home2 Suites by Hilton Baltimore Downtown is located in downtown Baltimore near many businesses, restaurants and attractions! We're a 10 minute walk from Baltimore's beautiful Inner Harbor, Camden Yards, First Mariner Arena, as well as the National Aquarium, Pier 5 Concert Pavilion and dozens of restaurants for any occasion. We offer 95 contemporary suites with modern amenities including free wireless high-speed internet, free inspired breakfast and 42" flat screen TV's! The Home2 Suites is central to Mercy and Johns Hopkins Hospitals, Baltimore's Financial District, and has easy access to Fell's Point and Federal Hill. ... more less
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- Also Known As:
- Home2 Suites By Hilton Baltimore Downtown Hotel Baltimore
- Comfort Inn Baltimore