This is not the type of experience I expect from the Hilton brand! Rooms were too hot, told to open windows, one elevator working resulting in fifteen minute wait times, no hot water, no room service.More
- Free Wifi
This is not the type of experience I expect from the Hilton brand! Rooms were too hot, told to open windows, one elevator working resulting in fifteen minute wait times, no hot water, no room service.MoreShow less
Thank you for staying with us. We appreciate your honesty as we look for reviews to provide insight and constructive feedback regarding our hotel’s service and amenities to better our guest experience. We addressed the opportunities for improvement you detailed and welcome any additional comments or suggestions you’d like to share. If you return to our area, we hope you will give us another chance to demonstrate our typically outstanding hospitality.
Very nice hotel. Adrena and Tammy were delightful and extremely helpful throughout my stay. Very pleasant and accommodating. The free breakfast is a great value. My view from my room was very nice as well. Will definitely come back and stay again.
Thank you for your feedback, we are happy to hear about your experience with our team. Please come back again soon
Hotel not in a good area. Needs a big renovation. Not as clean as used to be. I love embassy suites but this one just not like it used to be. The breakfast is usually awesome and this time the hot food was cold and looked like a manager was reprimanding a employee in front of people. The employee looked like she could care less about her job.
Thank you for the feedback, we will share with the team to make improvements! Please give us another chance in the future.
This hotel was phenomenal from start to finish. The bar welcomed us nightly for happy hour by the lovely bar tender Leslie who was always quick with a smile and conversation. Everybody was incredible at the restaurant.. however. In particular, the lovely trio of Tierean, Jojo, and Meryem took care of us fantastically on a nightly basis. The service here has been unlike any experience I’ve had around the world. I would happily come back to this place the next time I am here in Baltimore.
We appreciate the feedback the staff is so important and to hear the feedback is great. We will share with then and hope to see you again soon.
We love the hotel, the rooms are big and the beds are extremely comfortable. In the restaurant area you’ll have 3 amazing waitresses/bartenders - meryem, Jojo, and Leslie who will all make you feel welcome and like you’re family! You’ll also have Ali who is the manager over the restaurant who does card tricks that are great and is a phenomenal guy- a fun environment to say the least. Free alcoholic beverages every night which makes for a day at the office an easy one to come down from to unwind!
Thank you for your feedback and we appreciate the feedback on the team, they are the heart of the hotel and make the difference.
This hotel was a great place to stay for the two weeks I had to be here Meryem, Tierean, Leslie, JoJo, Ali and the rest of his team made the stay enjoyable especially being gone away from family. The hotel was safe and clean and the room was amazing. The breakfast staff were always in point. There was never any garbage or trash laying around inside or out. By far the best I have ever stayed at
Appreciate the feedback, we hope you come visit again