We had a nice weekend in Baltimore; the hotel was slightly better than average. While the staff was all quite nice, we didn't experience the stellar service that has been mentioned here. The hot breakfast was great, and even on a very crowded weekend wedding day, the staff kept up as well as they could. We never made it to cocktail hour, the but did have dinner at the B'more Bistro one night and were very impressed with the food and beverage. The room was very spacious, we had a King bed in the bedroom, a pull-out sofa in the living room, a small dining room and a small kitchen (sink, microwave, mini fridge). They call this the 2 room King suite. Very spacious for a family of 4. While the bed was comfortable, the room decor seemed a bit tired. One of the blinds was falling off. Our hallway was also tired and needed a good vacuum. The bathroom was very small, not a lot of storage space.
We had a couple of service issues. Our bedroom didn't have a clock. I called to request one (I had seen one in another room). It never came; I had to call back. When it finally arrived, it was just dropped off on the living room desk while we were at dinner. They didn't even set it up. We also had to call twice to get a bellman to help us with our luggage - carts were hard to find. Over the busy weekend, the elevators couldn't keep us - perhaps one or more was broken. We heard a number of guests talking about waiting 10-30 minutes. While the staff was pleasant, they never apologized for any of these issues. A simple apology can go a long way.
Overall, a pretty good stay for the price, but I would check out the Marriott Residence Inn just down the street next time.
- Official Description (provided by the hotel):
- Stay at our newly renovated hotel! The rejuvenated rooms and suites feature a fresh and stylish space to enhance your guest experience. Welcome to the Embassy Suites by Hilton Baltimore Inner Harbor hotel, featuring free made-to-order breakfast and a complimentary Evening Reception. This convenient downtown Baltimore hotel offers an ideal location in the heart of the business district, just 10 miles from Baltimore/Washington International Thurgood Marshall Airport (BWI). Enjoy proximity to the famous Inner Harbor, National Aquarium and Science Center, and find shops, dining venues, and the Mt. Vernon Cultural District, all within walking distance. ... more less
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- Also Known As:
- Tremont Plaza Baltimore
- Tremont Plaza Hotel