I was disappointed with my hotel choice for a few reasons. First, I’ll start with check and the room itself. I had requested an early check in at 3:00 (check in is at 4:00). We arrived at 3:30 and our room wasn’t ready. We were told it would be 4:30. We made the best of it and went and grabbed a drink. When returning to check in at 4:30 I was then told there was only a queen available when I had requested a double. We had to settle for that with a rollaway bed. Once again we made the best of it. The rollaway bed was awful! The mattress sunk in the middle. We put it on the floor as my nephew didn’t want to feel springs in his back.
Onto the room, it was SMALL, old, cramped, loud. The queen bed was okay with ample pillows. The room had an updated TV and a wet bar area with a coffee pot and mini fridge. The bathroom was quite big and unexpected. After seeing the room I was surprised to see a bathroom so large. The bathroom had large counter space and the shower had awesome pressure and was very hot! The shower was the best part of the room.
I had called the hotel before I checked in to verify that they provided blow dryers. They confirmed that they did. Our room was missing a blow dryer. I had requested one the night I checked in and I was told that they could not supply me with one as they were sold out. I was promised one Sunday morning. They still couldn’t supply on Sunday morning, and I was promised that I would have one later that day. After spending the day out and returning Sunday night there was still no blow dryer. To me this is just basic customer service.
Another problem with this hotel were the elevators, there were two very small and old elevators. Don’t expect to be down to the lobby quickly when staying here.
We also had a problem with valet. I was told to call 15 minutes before we needed our car. Early Sunday morning I called 20 minutes before we needed our car. We had to wait an additional 15 minutes for our car to arrive and then we were rudely reminded that we should have called beforehand.
The location was okay. We walked to Camden & Inner Harbor. We cabbed back at night. I felt safe in this area and I had no problems while walking around.
The hotels clerks at the front desk that I spoke and dealt with were all nice and polite. I realize that most of what I encountered wasn’t because of the clerks.
I realize this is an older property and usually I'm a fan of hotels with history, character and charm but this hotel had none of the above. I think with some updating that this hotel would have some potential.
I travel frequently and I think that I’m fairly easy to please. Almost all of my reviews are positive. I feel like this is a fair review of this hotel. I would not stay here again.
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- Also Known As:
- Wyndham Baltimore Peabody Court Hotel Baltimore
- Clarion Peabody Court
- Clarion Hotel Baltimore
- Clarion Baltimore
- Baltimore Clarion