I booked my stay at the Sheraton Inner Harbor via Travelocity, with a combination flight and hotel package, meaning the hotel cost is paid upfront. We had booked 2 rooms. Everything was great until we arrived at the hotel. The rather unfriendly man who was checking me in informed me that there was an issue with Travelocity paying the Sheraton and that I had to call. I was confused, thinking something went wrong with my payment, but he clarified that the issue was between the hotel and Travelocity, and that I had to call. So off we went to call Travelocity. 15 minutes after being on hold the Travelocity customer service rep told me the hotel should be calling, so off I went to the front desk. No, he says, you have to fix it. Travelocity transferred me to another line, which turns out to only be for hotels, so they can't help me. They transfer me back to the main customer service line, where I get someone who understands what I am saying and puts me on hold while she figures out what to do. Meanwhile, my mother goes to the front desk to ask for the manager, at which point cranky check-in guy tells her one room is all set and so she can check in. She checks in, figuring it is better to have at least one room. He asks if she wants a room with 2 beds, she says yes (in case we need it!) and he promptly checks her into a handicapped room with one bed. He ignores the manager request, but there's a guy in a suit sort of skulking around. We thought he might be the manager, but he stayed clear of us. After 20 or so minutes of being hold, Ms. Travelocity comes back to tell me that Travelocity is now on the phone with the hotel and that this should be resolved shortly. I thank her and hang up and head to the front desk, who is clearly on the phone with Travelocity. He starts to check me in, even though he makes a point of telling me this isn't resolved, but he's going to let me check in anyway because it isn't my fault (no kidding!) but that they "hope" to get it resolved. This left me feeling like we might get kicked out in the middle of the night. I asked to have the manager contact me while I was there, but they didn't. (I didn't ask again because I wanted to relax and enjoy our weeked away). Once we got home I called and asked for the manager; they wouldn't transfer me until I told them the problem, would't tell me the manager's name and then when I told them the problem they said it had been resolved. So, I wrote to Sheraton's corporate headquarters, who did respond and tell me they would have the hotel itself response. I did finally hear from the manager, who didn't apologize or explain anything - he just gave me SPG rewards points. I had to push him to find out why this happened, at which point he finally admits that I never should have even been aware of this problem. Fine. Now, 3 weeks after my stay I find out that the hotel has put a $50 hold on my credit card. I get that they probably do this when the room is pre-paid in case you charge anything to the room, but it is now 3 WEEKS LATER and I don't trust them, so I want it removed. Still waiting to hear back. . .
Once we finally got to our room, we were quite happy with it. Our bed was incredibly comfortable, the room was very clean and in good condition. The hallways were clean, the elevator was quick and the drinks we had at the bar one night were good. The gym was really nice for a hotel gym and had lots of equipment. They lose points for not replacing the free bottled water in our room each day and the "pool", which is really very tiny, triangular and maybe 3 feet deep. The location of the hotel is great for both Camden Yards and the Inner Harbor. The hotel charges for wi-fi, so keep that in mind, but there is a business center in the lobby. I don't really understand all the "outdated" comments; the outside of the hotel is older-style, but the lobby and common areas are nice and our room was modern enough. The bed was so comfortable that we almost forgot about the horrible check in. Almost.
- Official Description (provided by the hotel):
- Sheraton Inner Harbor Hotel is connected to the Baltimore International Convention Center and is near Oriole Park at Camden Yards, the National Aquarium, Maryland Science Center, and M&T Bank Stadium. Known as "charm city," Baltimore is an enchanting place to visit during any season. Enjoy the scenic Inner Harbor or take in a ball game right down the block at Oriole Park at Camden Yards. At the Sheraton Inner Harbor Hotel, you'll be close to all of the charms that Baltimore has to offer. ... more less
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- Also Known As:
- Sheraton Baltimore
- Baltimore Sheraton
- Sheraton Inner Harbour