Stayed at this hotel for one night in October. Was participating in the Baltimore Half Marathon. The race website had advertised that this hotel would offer a 2pm late check out to runners. Which was not true. The best they could give us was a noon check out. Very disappointing, since the only reason we picked the hotel was based on the late check out.
I even spoke to the Front Desk Supervisor, Angela, who told me "unless you can provide me the late check out statement in writing, I will no honor the request". She went on to tell me they were sold out and needed my room. Considering we paid $242 for the night, it really left a sour taste in my mouth.
As for the hotel, the location is perfect. The hallways are dated, but the rooms are nice. The housekeeping, valet, and bellhop folks were exceptional.
The second night we stayed at a Courtyard by Marriott. The customer service experience was 100% better than what we received at the Renaissance. I think Angela could learn something from her counterpart hotels.
- Official Description (provided by the hotel):
- Explore Baltimore, Maryland's vibrant Inner Harbor with us! Top-rated Renaissance Baltimore Harborplace Hotel is steps away from the city's storied waterfront, placing guests at the center of downtown Baltimore's most exciting district. Our Baltimore hotel is close to local attractions like Camden Yards and Harborplace shopping, plus a range of fine dining and nightlife opportunities. Hotel guests can enjoy superior in-room amenities like deluxe marble bathrooms, 37-inch LCD TVs, and amazing water views. We invite you to stay active at our 24-hour fitness center, take a dip in our year-round indoor pool. With over 31,000 square feet of event space, we're also an ideal option for hosting a special event or business convention here in downtown Baltimore. Whether you're visiting for business or pleasure, we'll make sure that your trip to Renaissance Baltimore Harborplace Hotel is a success. ... more less
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- Also Known As:
- Renaissance Baltimore
- Baltimore Renaissance