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Lord Baltimore Hotel
Ranked #15 of 66 Hotels in Baltimore
Certificate of Excellence
Reviewed March 2, 2014

Arrived back at the hotel after several months to find a totally new hotel. Cozy lobby bar with a new French restaurant as well. Staff was pleasant and very helpful. The only issue I had was the slow elevators and they promised they were coming

Room Tip: City view rooms the best
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  • Stayed: February 2014, traveled solo
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1  Thank Wheretonext13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBH1928, Manager at Lord Baltimore Hotel, responded to this reviewResponded March 5, 2014

Dear Guest,

We are very delighted to know that you appreciated our most recent renovation at our Hotel. Thank you for sharing the details of your recent stay with us.

It is our goal to deliver great service to every guest do they feel comfortable and satisfied with their selection.
Rest assured that we are on our way to even better accommodations and services. Thank you for continuously choosing to stay at our Hotel. We look forward to serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,102 - 1,108 of 1,198 reviews

Reviewed February 24, 2014

Great place! Had 2 rooms booked and a very late check in (3:30am) and wound up needing another room booked and the front desk was very accommodating and friendly!
My only complaint is that we were unable to get a roll away cot at such a late time of night and someone had to sleep on the floor.
Beautiful renovations, clean, and friendly!! It has a great historical feel with modern updates. Prices are great!

Room Tip: 19th floor was supposedly haunted. Upon asking about rooms on this floor (we did not want them! lol...
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  • Stayed: February 2014, traveled with friends
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Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBH1928, Operations Manager at Lord Baltimore Hotel, responded to this reviewResponded February 26, 2014

Dear Guests,

Thank you for your time and effort to write us a review. Our Hotel is dedicated to excellent service delivery inspired by kind words we received from our valued guests. Positive customer experience is what we always aim for each of our customers.

Your feedback regarding the roll away cot will be considered to ensure that you’ll have a much greater stay with friends in the future. Thank you for giving us the opportunity to serve you and look forward to your next stay.

Sincerely,

Abraham Esquivel
Dir. of Operations

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Reviewed February 20, 2014

The Lord Baltimore shines again! You can not beat the price for this location. The bed is comfortable and the staff is very helpful. This is my forth night here and I am very impressed. It's easy to get in and out of the city from here and the inner Harbor is just a couple blocks away.

The attached French restaurant is graciously charming in an old world way and has some fabulous wines.

Stayed: February 2014, traveled on business
1  Thank Lynne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBH1928, Operations Manager at Lord Baltimore Hotel, responded to this reviewResponded February 26, 2014

Dear Guest,

Our Hotel sincerely appreciates your time and effort to write us a very positive review. Feedbacks we receive from our guests inspire us to strive even more to achieve our customers’ satisfaction. Your kind words are shared to staff and team and they join me in thanking you for choosing to stay at our Hotel.

We constantly seek for better ways to create a great stay for guests to enjoy each time they visit us. Your appreciation of our renovation enlightens us more on what satisfies our customers most. Thank you for giving us the insight into how we can better serve our guests in the future.

Please do consider us again on your business next trip.

Sincerely,

Abraham Esquivel
Dir. of Operations

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Reviewed February 16, 2014

Planned a girls night out and it was close to our show venue & bars. Reserved room for 4- we received 2 towels for 4 people but no hand or face clothes. Valet parking says 31 & the staff said 31 BUT they don't tell you that they bill it directly to your room adding a 20% parking tax which is a higher tax rate than the lodging itself!?! Not to mention, I called for my car multiple times so that we could explore yet they didn't answer and all the front desk could say is he should be right back... Huh! So we went out on foot realizing this was wasting time... A party participant slipped & fell on the ice returning to the hotel... Called the front desk about a first aide kit and they said they didn't have one on the premises!?! They managed to scrounge up some band aids after she bleed on the two towels provided. Can't say I would stay again...

  • Stayed: February 2014
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2  Thank PosnIV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBH1928, Director of Operations at Lord Baltimore Hotel, responded to this reviewResponded February 20, 2014

Dear Guests,

We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct our deficiencies. We sincerely apologize for the inconvenience that this has caused you. We will be addressing the concerns that you have mentioned such us the set of towels in the rooms as well as the tax charges the soonest time possible and we will correct it to the best that we can.

We sincerely hope that we may be given a chance to change your perception of our hotel in the future.

Sincerely,
Abraham Esquivel
Director of Operations
Lord Baltimore Hotel

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Reviewed February 9, 2014 via mobile

New renovated rooms are great reminded me of the royal sonesta room. Lobby is great and grand and finally the room and bar match. When the ful renovation is complete it will be great. Bartended is nice. The firplace and seating was awsome. My card was charged on a prepaid reservation but I was told it was refunded and have to wait to see if it comes off my account. Other than that it was a great stay. Location was good. Uses Uber and Lyft app to get around to bars and eatery in canton. It was a short walk to the inner harbor.

Stayed: February 2014, traveled as a couple
1  Thank explore21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBH1928, Dir. of Operations at Lord Baltimore Hotel, responded to this reviewResponded February 10, 2014

Dear Guests,

We appreciate you taking the time to share your experience with us! We are glad that you loved our new look. More to come! We apologize about the incorrect billing; please contact me directly to ensure that is corrected. The Lord Baltimore has more than eight decades of hospitality and is once again poised to become the Premier Baltimore Destination! Many more changes are ahead as the hotel begins its rebirth! We want you to be part of it so we can't wait to welcome you back again soon!

Kindly,

Abraham Esquivel
Dir. of Operations
301-337-9277

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Reviewed February 3, 2014 via mobile

Save your money, under renovation. Lobby is a mess, no fitness room, limited bar. They will give you a pass to health club a couple blocks away; was cold and raining when I was there so not a pleasant walk. Rooms ok, staff friendly but all they can do us apologize and tell you how nice it will be in future. Try it then.

Stayed: February 2014, traveled on business
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBH1928, Dir. of Operations at Lord Baltimore Hotel, responded to this reviewResponded February 10, 2014

Dear Guest,

Thank you for your review. I would like an opportunity to speak with you in regards to your stay.

As you mentioned The Lord Baltimore Hotel is going through a remarkable transformation right now. Our state-of-the-art fitness center with equipment including cardiovascular machines and flat screen TVs is now open, sorry that you just missed the opening of our Fitness Center during your stay. Part of our lobby was also under renovations for 2 weeks during your stay but it is now complete with a new boutique style LB Tavern Bar and not to mention an award winning new restaurant The French Kitchen is now open.

Again we invite you to come back and see our finished product. Dont hesitate to call us at 410-539-8400 and we will be happy to assist you for your next visit to the Lord Baltimore.

Kindly,

Abraham Esquivel
Dir. of Operations

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Reviewed February 1, 2014

Drove all night from Florida, and had a reservation for that night, got to the hotel 8:30 am so I went inside to see the earliest I could get a room because I was tired, the young man at the desk told me he would give me a room right away so I could go to sleep, wanted to help me with my bags, told him I was fine. Room was clean and bed so comfy, so impressed with the hotel. Went back to the desk latter in the day to find places to eat, first then he asked was how was my rest, so nice to be concerned for your guests. I will return.

  • Stayed: December 2013, traveled on business
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1  Thank Cindykeys08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBH1928, Director of Operations at Lord Baltimore Hotel, responded to this reviewResponded February 18, 2014

Dear Guest,

We are very pleased to hear that you had a pleasant experience following your most recent visit with us. Your kind words towards our staff is greatly appreciated as this will also inspire them to always provide excellent service to our guests.

Providing our guests a comfortable and enjoyable stay in our hotel is one of our main goal, and we are happy to know that we were able to meet that. We assure you that we will do our best to maintain our services and facilities especially the comfort and cleanliness of our hotel rooms.

Please advise us of your trip and we will be more than happy to ensure you receive the highest level of service.

Yours in Service,

Abraham Esquivel
Director of Operations
Lord Baltimore Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lord Baltimore Hotel

Address: 20 W Baltimore St, Baltimore, MD 21201-2550
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#17 Romantic Hotel in Baltimore
#22 Business Hotel in Baltimore
Price Range: $95 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lord Baltimore Hotel 3.5*
Number of rooms: 440
Official Description (provided by the hotel):
Historic Elegance in the heart of Baltimore Welcome to the Lord Baltimore Hotel, housed in a stunning French Renaissance building and located in the heart of downtown Baltimore, MD and just three blocks from the famous Inner Harbor. The historic Lord Baltimore Hotel features complimentary services such as high-speed wireless Internet access, HD televisions with sixty complimentary channels, custom designed linens, plush pillow top mattresses and much more. Guests at this grand hotel enjoy easy access and exclusive offers at area attractions including the National Walters Museum, and Visionary Museum, Baltimore Museum, Peabody Library and concert venues. The Lord Baltimore Hotel is in the City's Business and Financial Districts and is one of the best Baltimore Inner Harbor hotels. Towering over the Baltimore skyline at 23 stories with 440 guest rooms, the hotel offers more than 20,000 square feet of meeting, banquet and event space including two roof top garden decks for private events. Lord Baltimore Hotel offers a magnificent and historic 1928 grand ballroom that features Baccarat crystal chandeliers. A mirrored replica of Versailles, in the grand French style is the setting for our dining room - the French Kitchen. Additional dining is offered in the lobby bar, the LB Tavern and our signature LB Bakery which features freshly baked products, soups and sandwiches created by our own pastry team. Fully renovated and restored in the spring of 2014, all guest rooms and public spaces feature authentic and unique designs that incorporate state-of-the-art technology while embracing the historic ambience of this National Trust treasured property. In 2014, the hotel will also re-launch the long hidden Speakeasy that was closed with the repeal of Prohibition. The hotel is located in the city center near the intersection of Baltimore and Charles Street in the heart of Baltimore (at Baltimore & Hanover Street). Join us and explore the history, class and charm of the Lord Baltimore Hotel. ... more   less 
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Also Known As:
Radisson Plaza Lord Baltimore Hotel Baltimore
Radisson Baltimore
Baltimore Radisson

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