My stay at the Hyatt Regency in Baltimore was unexceptional, and--at times--mildly irritating. Service can elevate a mediocre hotel into a great one, but the Hyatt is a bit lax. When I called the concierge to request a cab, I was told to call one myself, because I was at a third-party location. ("Can't you call one on my behalf?" I asked.) When the maid re-stocked my bathroom supplies, she left four bottles of shower gel, but failed to replenish the body lotion I'd used the night before. There was no turn-down service without formally requesting it, and my toilet even malfunctioned (although it was promptly repaired). After a day of sightseeing, we went to the bar about 5pm one afternoon. No bartender was on a duty, and a hapless but well-intentioned bus boy attempted to make our drinks, but botched 'em. (Eventually, an apologetic bartender did show up.) When I was ready to check out, the highly touted "in room video checkout" malfunctioned, and when I tried to check out via the computer terminals in the lobby, they were out-of-order, too. Some of these complaints may seem minor, but you certainly wouldn't encounter them at a Four Seasons or a Rosewood property. Unfortunately, neither company has a hotel in Baltimore. By default, the Hyatt Regency is highly touted as one of the city's best hotels. Sigh. One can only hope that the Ritz Carlton currently under construction will be able to bring genuine, four or five star service to the city.
- Official Description (provided by the hotel):
- Nestled in the heart of downtown, this AAA Four-Diamond Inner Harbor hotel offers a luxury gateway to this enchanting waterfront town. Catch an Orioles’ game at Camden Yards, crack crabs in the Inner Harbor, or explore the wonders of the sea at the National Aquarium. Take advantage of modern meeting venues within our hotel in Baltimore Inner Harbor - just steps from the Convention Center. ... more less
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- Also Known As:
- Hyatt Regency Baltimore Hotel Baltimore
- Baltimore Hyatt Regency
- Hyatt Baltimore