I recently returned from a 2 night stay with my girlfriend at this hotel which was for both business and pleasure and I cannot say enough about the customer service at this property. The property itself was clean, centrally located and spacious, it had everything that we needed. But what really put this hotel over the top for me was the customer service. Every one that I came in contact with could not be more welcoming. I arrived late the first night and was greeted by Dawn. After getting upstairs I realized I forgot my toothbrush and called down to the desk, Dawn very generously offered to bring one up to the room. Within 2 minutes of hanging up the phone I was greeted kindly by a bellman with toothbrush and toothpaste in hand.
The next night after a long day we were starving and decided to order room service. Keisha took our order and told us the food would arrive within 30 minutes. After roughly 30 minutes of waiting I called down to check the status of the food. It probably was less than 30 but I was starving and probably slightly impatient. Keisha answered again and explained she was on the way up. Sure enough a minute later she was knocking on the door and offered to bring the food in for us. We had a brief convo and joked a little bit with Keisha about how hungry we were while she set up our order. Just in case Keisha is reading.. The apple tart and ice cream you recommended was amazing and hit the spot!
The last day I returned to the desk multiple times and was able to speak with Dannie, Alisha and Jacinta. I wasn't afraid to keep coming back to them because each time I spoke to these ladies they greeted me with the biggest smiles and just had such a welcoming vibe. Within the next couple of months I have to make a couple more trips down to Baltimore and because of the people working in this hotel, I will absolutely be staying here.
- Official Description (provided by the hotel):
- From the moment you enter the Holiday Inn® Inner Harbor hotel until you return home, you experience all the charms that give our hometown its "Charm City" moniker. The hotel is conveniently located three blocks from Baltimore Inner Harbor attractions, and it's across from the Baltimore Convention Center, 1st Mariner Arena and Camden Yards, home of the Baltimore Orioles. The hotel was recently renovated and features spacious guestrooms each equipped with a flat-screen television, refrigerator, microwave, and free high-speed Internet access. ... more less
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- Also Known As:
- Holiday Inn Inner Harbor Hotel Baltimore
- Baltimore Holiday Inn