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“Supurb service”

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Royal Sonesta Harbor Court Baltimore
Ranked #6 of 66 Hotels in Baltimore
Certificate of Excellence
Lancaster, Pennsylvania, United States
1 review
“Supurb service”
Reviewed September 14, 2013

We stayed here using a groupon offer and definitely enjoyed it. The hotel has great views of the harbor and excellent on site amenities. The service was great too. Our concierge Jonathon gave us some excellent recommendations for restaurants in the city. He was very patient with us when we checked in and even helped us out with our last minute requests. Couldn't have asked for better service.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank craigerham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, September 17, 2013
Hello craigerham, thank you for the great five star review! I’m delighted to hear how much you enjoyed your stay with us. While our rooms and our location are great amenities, our professional staff deliver exemplary customer service to our guests and make the Royal Sonesta Harbor Court a great place to stay. Thanks again for the great review, and we look forward to having you stay with us again soon.
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1,466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
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English first
Metuchen, New Jersey
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 12, 2013

Was hesitant about buying the Groupon for this hotel after reading poor reviews but did anyway...and I'm glad we did. The staff was helpful, polite, and were able to help us with everything from places to the best restaurants in the city. We purchased the Courtyard view and once we arrived we were immediately upgraded to the Harbor view free of charge, which was beautiful. We arrived early and the staff offered to hold our bags until it was time to check in. It is perfectly located between Camden Yards and the night life of Inner Harbor. The water taxi, which takes you to Fells Point, is a short walk from the hotel along the harbor. The hotel is clean, up to date, and perfect for a couples getaway. My only regret is that we only got to stay 1 night, if it were possible we would have stayed longer. Thank You for a wonderful stay.

Room Tip: Definitely opt for the Harbor View, it is amazing to see the sun rise over the harbor
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shane Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, September 17, 2013
Hello Shane Y, thank you for the five star review via TripAdvisor! Our team members pride themselves on the customer service they deliver to our guests; we feel our staff is the best in the city. Our location is ideal for guests looking to explore the Inner Harbor and other attractions nearby, and it sounds as if you did just that. Thanks again for sharing your experience and the five star review.
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Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 12, 2013

We thoroughly enjoyed our stay at the hotel. When we arrived, we decided we wanted to upgrade our room. Andy, at the front desk, was very accommodating. He gave us a nice, lovely room with a great view of the harbor. Thank you for a great weekend. It always has and always will be one of our favorite hotels in Baltimore. Thanks Andy.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thesandoval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, September 17, 2013
Dear thesandoval, thank you for the great five star review and sharing details of your recent stay at Royal Sonesta Harbor Court. Our location provides beautiful, unobstructed views of the Inner Harbor. Thank you for mentioning Andy by name; he is one of many examples of great team members that deliver exemplary customer service to our guests. We look forward to having you stay with us again. s
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Patchogue, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 11, 2013

Room wasn't cleaned. Had to go to the front desk to request. Lighting was horrible. Carpets were stained. Room was mostly clean. Wallpaper was coming off the wall. Good location though. If it wasn't for the groupon deal I had, would have been upset spending that kind of money on a room.

  • Stayed September 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Jennifer1878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, September 16, 2013
Hello Jennifer1878, thank you for your review. I’m sorry to hear the Royal Sonesta Harbor Court did not meet your expectations. Please accept my apologies for your experience; I have shared your feedback with our housekeeping department to determine where the breakdown happened. This type of situation is atypical for our guests. Sonesta has been managing this property for a little over a year now and we do have plans for a full renovation in the near future to address some of the issues in the guestrooms and give them a much needed update. Thank you again for your review.
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Woodstock, Connecticut
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 11, 2013

With so many hotel options to choose from in this area, we are very glad we chose the Sonesta! The concierge, Jonathan, is FANTASTIC! From the moment we arrived, to our departure, he was nothing less than stellar. He anticipated our needs, answered every question, and went out of his way to ensure this recent visit will not be our last.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KLM9671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temple Hills, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2013

They seem to have deals on a regular bases, so booking a harbor view is easy. The bathroom was amazing, and the room was a nice size and well kept. My only gripe was that the rule is that if you hang a placard saying the linens don't need to be changed, they shouldn't be changed regardless. And the TV went in and out of sync for some reason, but if you're not going to be watching TV a lot, that can be overlooked.

Room Tip: You're on the harbor, wait for a deal and book the harbor view!
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Devin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, September 10, 2013
Hello Devin H, thank you for your review of your recent stay at the Royal Sonesta Harbor Court. The location and views of the Inner Harbor are enjoyed by our guests. Our housekeeping department changes the linens upon request or every 3 days, however they do honor the signs asking the linens not to be changed within that time frame. I have passed along your feedback about the TV to our maintenance department as well. Thanks again for the review and we would love to have you stay with us again next time you are in Baltimore.
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Baltimore
Level Contributor
1,032 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 340 helpful votes
Reviewed September 9, 2013

A friend of mine booked a room for his girlfriend's birthday party on a Saturday night. He even informed the staff that that was the occasion.

We were unprofessionally threatened by security several times because we were being "loud" at 10 PM. We checked outside of the room to see if we were indeed loud, but that wasn't the case. We knocked on the two doors on either side of our room to see if anyone would answer. No one did, so we were surprised that there were "complaints". I honestly feel like security had nothing to do that night and just kept rounding and stalking our rooms.

As for potential housing patrons, the suites are pretty sizable. There's a large jacuzzi and a mini TV in the bathroom. The living quarters are spacious and the big is king-sized. The room doesn't wow you, but again, this isn't a 5-star hotel.

Stayed August 2013, traveled with friends
Helpful?
Thank Tunaidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, September 10, 2013
Hello Tunaidi and thank you for your review. Please accept my apologies that your stay with us at the Royal Sonesta Harbor Court did not meet your expectations. Security did receive a large number of noise complaints coming from your area, and our guests comfort and security is a top priority. If you’d like to discuss further I can be reached via email dkohlasch@sonesta.com
Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Sonesta Harbor Court Baltimore

Property: Royal Sonesta Harbor Court Baltimore
Address: 550 Light St, Baltimore, MD 21202-6099
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Baltimore
#4 Romantic Hotel in Baltimore
#4 Luxury Hotel in Baltimore
#7 Family Hotel in Baltimore
#20 Business Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Harbor Court Baltimore 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Royal Sonesta Harbor Court Baltimore is ideally situated on the picturesque waterfront of the Inner Harbor. The hotel is a short walk from the downtown business district and the city's best attractions, including the National Aquarium, Oriole Park at Camden Yards, American Visionary Arts Museum, The Maryland Science Center and historic Federal Hill. ... more   less 
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Also Known As:
Intercontinental Harbor Court Baltimore Hotel Baltimore
Intercontinental Baltimore

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