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“What a wonderful and warm staff Doubletree has”

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Doubletree Inn at The Colonnade
Ranked #27 of 67 Hotels in Baltimore
Certificate of Excellence
Reviewed December 17, 2009

Mr.. Milton DeVaughn, your Front Office Manager, is a professional and wonderful employee who we are hoping you value very much. He’s in the hospitality business and it must be his vocation because he’s spot on! He welcomed us with a sincere smile, when I shook his hand to thank him for the cookie, his good service and quick check-in, he noticed my hands were cold from the winter air and he began warming them and again, with a warm smile. How personable this professional is. He is naturally charismatic along with being charming; he was concerned with our comfort, he’s a sincere gentleman my husband and I think, and Milton gave us the wonderful room of #321 and we were quite happy in that room. The way an employee can be rewarded for such service is most certainly with comments and encouragement but also bonuses, raises and title changes. This man is worth you investing in. Please value and take care of this very excellent employee. Thank you for your time, Kathy & Joe

  • Stayed: December 2009, traveled as a couple
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Thank TeaneckKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 10, 2009

Sending our daughter off to college for the first time is an exercise in letting go. We originally stayed at the Colonade back in August as a family (when dropping our daughter off for her freshman year at JHU). During our week long stay, we became friendly with many of the staff members at the hotel. The hospitality extended by the employees made us feel welcome in a city that can otherwise feel big and intimidating to people like us who come from a small town. One of the employees who made our stay most enjoyable was Paul Masai. He greeted us with a smile and warm cookies every day of our stay and seemed genuinely concerned and attentive as to how our stay was going. Since the Colonade is right across the street from the JHU campus, we talked with Paul about the possibility of having our daughter stay at the Colonade during stressful times (e.g., during finals) so that she could have a brief respite from the chaos of dorm life and get a restful night's sleep on occassion. Paul told us to call him anytime and he would personally make sure that her visit was nothing short of relaxing. With finals week ahead of her, we decided to book a stay in December and as promised we contacted Paul to let him know when our daughter would be arriving. Paul returned our call right away and he assured us that he would make sure that everything was taken care of when she arrived. True to his word, Paul not only made sure that our daughter's stay was restful, he also put her safety first by reserving her a room on an upper floor in a non smoking room, with no adjoining rooms. Paul arranged the perfect room for her where it was quiet enough for her to study and where she felt safe. My husband, our daughter and I are so grateful for the extra care and attention that Paul (and his staff) gave to our daughter during her stay. It is comforting to know that even though she is far away from family, there are kind people (such as Paul and staff) who care enough about others to make sure that they provide a safe and restful environment for their patrons at the Doubletree Inn at the Colonade. Many thanks to Paul for arranging such a comfortable stay for our daughter.

  • Stayed: December 2009, traveled solo
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Thank ckpost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2009

This is a copy of the letter I sent to the manager of the Inn of the Colonnade this past week,after our second visit there ....this is a wonderful place to stay. Beautiful surroundings and competent, top-notch customer service!


Dear Manager,

Please extend our heartfelt gratitude for the excellent service and care we received this past week at your hotel.

My husband and I first stayed at the Inn in mid-September, when he came to Baltimore for a consultation at Johns Hopkins for his cancer. We were still in shock from his diagnosis, and needed to work out many emotions. The room you provided was beautiful and we so enjoyed every minute, relaxing in the whirlpool bath and on the balcony, watching life continue around the university as we made important decisions. The staff was wonderful, even though very few knew of our situation; this was all the better because we knew that they genuinely cared about customer service overall, not just because we were going through a difficult situation.

When we heard that my husband needed major surgery and could have it done at JH, we again decided to stay at the Inn. We came down actually a night early, so we could spend some time together before his surgery on Oct. 7th. Again, the staff was wonderfully caring and supportive; they were there to help, whether it was with directions around the city, getting our car at 0500, allowing us to get breakfast items from the café the evening before (to take along since we left so early), or offering a warm fresh-from-the-oven cookie.

You all earned a perfect “20”; a “10” certainly isn’t high enough for your hotel!

I will also be mentioning your Inn and the quality of your services when I write to Johns Hopkins. I feel they should know about your excellent hotel so that they could recommend you to their patients and their families who are not from the area.

Your team made so much difference for us as we went through this ordeal. Thankfully, we think that my husband will eventually be fine….the operation was successful, but he needs to recuperate and get back to normal over the next 6-12 months.

Thanks again for all you did…we hope to be able to return in the future!!!!


Blessings,

  • Stayed: October 2009, traveled as a couple
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Thank ccandmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2009

The rooms at this hotel are clean but rather dark, especially the sitting rooms in the suites. Service is a little lacking - the phone in my room didn't work and wasn't fixed when I requested it. The balconies are nice. The gym is a poor effort. Proximity to Johns Hopkins Homewood is unbeatable.

The staff is a mixed bag. I have had nice conversations with a manager-type guy and with the maintenance staff. When I asked someone at the front desk for a suggestion of a good restaurant to take a business client downtown, she suggested Hooters...

I have stayed at this hotel several times, and it seems to me that each time I am there, the restaurant is under new management with a new name but the same clueless staff. I had a lunch there that was disgusting. Huge hunks of bread and undercooked chicken. The following morning I had a breakfast meeting that was absurdly bad. The buffet eggs were green and they only make one omelet at a time. Plus, the waiter brought us our bill before anyone had consumed so much as a sip of coffee. I've never seen that done before.

  • Stayed: August 2009, traveled on business
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Thank COM4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2009

Disregard all negative reviews. Great place to stay. Excellent service and super staff. Quiet, nice location for couples or business. Room was very clean and comfortable. Definitely put this on your favorite hotels list.

  • Stayed: July 2009, traveled as a couple
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Thank AngelAware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2009

Very friendly and helpful staff. Parking very expensive. Overall, facilities were clean and nice (nice television in room). However, the light switch in our room was broken and the air vent rattled loudly. Also, the exercise room was way too warm and there was no way for guests to adjust the temperature. Exercise room had two treadmills, recumbent bike, elliptical machine, free weights, and a single television with remote. There was decent food within walking distance.

  • Stayed: June 2009, traveled with family
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Thank FairTaxNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2009

We stayed at the Inn at the Colonnade to look at Loyola University for my daughter. This hotel was perfect for the occasion!
First off, it is located very close to both Loyola and Johns Hopkins University. The area is nice overall.
The lobby was breathtaking. Not only was is huge, but it was SO fancy! I don't understand why it only got 3 Diamonds AAA!
The staff were all very friendly, courteous, and helpful. Check in was quick and easy. And the Doubletree Cookies are to die for!!!!!!
We booked the "Fun" rate which gave you the room, a large pizza, popcorn, a free movie rental, and the next day FULL breakfast for 4 people! At 169 a night, it was a real bargain!
Another good thing about the Doubletree is that the hotel is surrounded by and connected to Condos. The good thing is that loud and obnoxious tour groups or weddings have to keep it down and be out before 10! This is a real plus!
The room was awesome too! We got the 2 Queen Beds Larger Room. It was huge! The beds were big and comfortable, the bathroom was fancy and large, and there was a sitting area! All wonderful! As far as tech, there was FREE internet (Yay!), and a big flat screen TV with a lot of channels and movies.
The area is nice. There is a Ruby Tuesday around the corner which was a great place for dinner! Beware of the EXTREMELY TIGHT parking quarters in the neighborhood. Not a big deal, though. Parking at the hotel is $24 a day valet (one time fee) and $20 a day self, but the self is far away and you have to pay a fee when you leave every time. Weird!
Breakfast the next day is at Alizee, the onsite restaurant. Not only is the restaurant really nice, the food was GREAT! The omelette guy is amazing! There was eggs, bacon, sausage, taters, toast, danish, pastry, cereal, fruit, etc. Also be sure to try the Choc. Milk. Best I've ever had!
Beware, though. If you are looking to see the Downtown Baltimore (inner harbor, camden yards, malls, etc.) DON'T GO HERE! This hotel is far from those places and not at all convenient. It is perfect for visiting the colleges, like we did. Overall, a great hotel and a great stay in Baltimore. This hotel is truly a hidden gem.

  • Stayed: June 2009, traveled on business
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1  Thank Wizards119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Inn at The Colonnade

Address: 4 W University Pkwy, Baltimore, MD 21218-2387
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Family Hotel in Baltimore
#29 Business Hotel in Baltimore
Price Range: $101 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Inn at The Colonnade 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Richly appointed in European style, our guest accommodations positively envelop you in luxury and comfort. All 125 guest rooms and suites feature Biedermeier-inspired furnishings, two phones with data port, hairdryer, coffee maker, ironing equipment, and On-Command Video with first run pay-per-view movies. ADA compliant rooms available. ... more   less 
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Also Known As:
Doubletree Inn At The Colonnade Hotel Baltimore
Doubletree At The Colonnade
Doubletree Hotel Baltimore

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