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“Everything went wrong at the Colonnade”

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Doubletree Inn at The Colonnade
Ranked #25 of 67 Hotels in Baltimore
Certificate of Excellence
Reviewed August 1, 2013

I requested a quiet room away from the ice machine. I received a room that smelled like a pack of cigarettes, then transferred a room surrounded by loud sports fans, then transferred a room with a key that didn't work and that later I was locked out. I put the "do not disturb" tag out and was disturbed by hotel staff. The air conditioning couldn't be controlled. I left for a meeting exhausted. The 3rd room was clean but nothing else was right about my experience.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Noreen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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787 - 793 of 1,079 reviews

Reviewed July 30, 2013

Although I rated the hotel "Poor," the overall quality and service was pretty good. We were really angry because the staff didn't keep their word. Upon check-in we were told we'd receive a reduced parking rate. Upon check-out we were told there was a "miscommunication between us and the staff" and there was no reduced parking rate applicable to our situation. The situation was identical for friends of ours also staying the same duration and they received the parking discount. The staff listened with "deaf ears." They should have done the right thing and reduced the rate as we were told would happen upon check-out.

  • Stayed: July 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Vacationseeker2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

I have to say, the location of this Doubletree is what sold us to stay here. The front desk was great and accommodating enough but most of my negativity comes from the room itself. My bed had a strange stain on it but it wasn't a big deal. The shower was really awkward to turn on, you had to pull under the faucet, weird I know. And I don't know if the heat was getting to everyone but the service was not professional. I'm not one to expect a great deal out of these people but as least act like this isn't the worst job in the world. I was also pretty upset the pool was being repaired, in the summer, during the heat wave nonetheless.

  • Stayed: July 2013, traveled with friends
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Thank vannillalime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

We stayed at this hotel while we were touring Johns Hopkins. It is right across the street from Hopkins. Staff was very helpful. Recommend a great Italian Restaurant that was within walking distance to the hotel. I would definitely stay at this hotel again.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Glen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

We stayed at this hotel for a wedding near by. Every member of the staff was polite and friendly.
When their restaurant was closed, they offered lists of nearby places to eat. Had self parking, not just valet service. Room was large(had a balcony). coffee maker and fridge. no safe in room, that would have been better. free wifi. Brunch was ok, no bacon, but fresh fruit and omlete station.

Room Tip: if you are a hilton honors member, they give you a better rrom
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  • Stayed: July 2013, traveled with friends
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Thank Lockshopowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Hotel was in a great location to the JH university and not far from the JH hospital. The neighborhood felt safe. Very comfortable stay. The room was well maintained although I wish it had a small refrigerator. Thank you

  • Stayed: July 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

If you just need a clean, pretty place to stay, this is a good one. If you are looking for convenience and amenities, this is not for you. The rooms are clean and pretty. It is a comfortable hotel, but it is far away from downtown balitmore, which is extremely inconvenient. Not to mention, you don't really get much extra. The internet service is terrible, parking is not good, and breakfast starts at 7am, so if you are trying to get out earlier than that, you will have to go elsewhere.

  • Stayed: July 2013, traveled on business
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Inn at The Colonnade

Address: 4 W University Pkwy, Baltimore, MD 21218-2387
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Family Hotel in Baltimore
#29 Business Hotel in Baltimore
Price Range: $113 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Inn at The Colonnade 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Richly appointed in European style, our guest accommodations positively envelop you in luxury and comfort. All 125 guest rooms and suites feature Biedermeier-inspired furnishings, two phones with data port, hairdryer, coffee maker, ironing equipment, and On-Command Video with first run pay-per-view movies. ADA compliant rooms available. ... more   less 
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Also Known As:
Doubletree Inn At The Colonnade Hotel Baltimore
Doubletree At The Colonnade
Doubletree Hotel Baltimore

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