Although I rated the hotel "Poor," the overall quality and service was pretty good. We were really angry because the staff didn't keep their word. Upon check-in we were told we'd receive a reduced parking rate. Upon check-out we were told there was a "miscommunication between us and the staff" and there was no reduced parking rate applicable to our situation. The situation was identical for friends of ours also staying the same duration and they received the parking discount. The staff listened with "deaf ears." They should have done the right thing and reduced the rate as we were told would happen upon check-out.