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“Review of Days Inn Hotel”

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Days Inn Baltimore Inner Harbor
Ranked #17 of 66 Hotels in Baltimore
Certificate of Excellence
Reviewed June 23, 2013

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Guy S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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1,979 - 1,985 of 2,657 reviews

Reviewed June 23, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Shari C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed June 23, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank June F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed June 22, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Brian U
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DIIHmgr, General Manager at Days Inn Baltimore Inner Harbor, responded to this reviewResponded July 26, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 22, 2013

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Dimitri L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed June 21, 2013

Our reservation for this hotel was booked for a 2 Queen Room several weeks in advance. Upon checking in we were told that we were being given a 1 Queen Room and that the hotel "reserved the right to change reservations." This was unacceptable and after several minutes of arguing with the front desk, we were finally offered a room with 2 full size beds. We had been made to wait 30 minutes AFTER the scheduled check in time to even be able to check in, so at that point we just wanted to get in to a room and go on with our scheduled plans. NEVER will I return to this hotel.

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Drew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DIIHmgr, General Manager at Days Inn Baltimore Inner Harbor, responded to this reviewResponded July 23, 2013

Dear Drew G,

I would like to convey my sincerest apologies as to the level of service you recieved during your stay with us. Our main goal is to provide the utmost level of customer service, and we clearly failed you.

I also appreciate your feeback- it allows us to implement training programs so that we can insure what happened to you will not happen again.

Once again, I am truly sorry for the inconveniences we caused. I hope that the next time you're in Baltimore, You will allow us another opportunity to provide you with the level of service we normally provide, and that you so deserve.

Sincerely,

Alison Jones, CRME
General Manager
Days Inn Inner Harbor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

I've been staying at the Inner Harbor Days in for 21 years. I've had numerous trips to Johns Hopkins over the years and staying at the Days Inn has made the trip much easier. The staff is pleasant and helpful and the rates are great. I would recommend this hotel to anyone going to Baltimore.

  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DIIHmgr, General Manager at Days Inn Baltimore Inner Harbor, responded to this reviewResponded July 16, 2013

Dear Patricia C,

Many thanks for your kind words! It is our pleasure to have served you over the years, and I am so pleased to hear your experiences have been consistently positive under the unfortunate circumstances. I will be sure to relay your sentiments to our staff, as I know your thoughts will be greatly appreciated. Thanks again!!

Warm Regards,

Alison Jones, CRME
General Manager
Days Inn Inner Harbor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn Baltimore Inner Harbor

Address: 100 Hopkins Pl, Baltimore, MD 21201-2602
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Baltimore
#20 Business Hotel in Baltimore
#22 Romantic Hotel in Baltimore
Price Range: $97 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Days Inn Baltimore Inner Harbor 3*
Number of rooms: 250
Official Description (provided by the hotel):
Awarded 2008 Hotel of the year from Days Inn Worldwide. Just added new coffee shop serving Seattle's Best Coffee! The Days Inn will Exceed your expectations! ... more   less 
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Also Known As:
Days Inn Inner Harbor Hotel Baltimore
Days Inn Inner Harbor Baltimore
Days Inn Baltimore
Baltimore Days Inn

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