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Brookshire Suites Inner Harbor, BW Premier Collection
Ranked #24 of 67 Hotels in Baltimore
Reviewed March 2, 2014

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Judy R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this reviewResponded March 7, 2014

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Reviews (709)
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684 - 690 of 709 reviews

Reviewed February 27, 2014

I stayed at the Brookshire Suites while I took the Maryland Bar Exam. I came into the hotel extremely stressed, and the staff was incredibly friendly and helpful. They gave us great recommendations of places to eat, as well as menus of places that did delivery (which was very much needed!) The location is also fantastic! It is literally right between the convention center and the inner harbor (roughly two blocks away from both places). So, if you are there for business or for fun, I would highly recommend it. They also have a cute little wine bar in the lobby. The rooms were incredibly clean and comfortable. We could not have had a better room!

I only had very few complaints - which is amazing because I was incredibly stressed out- First, the breakfast is a little lack luster. Honestly, this is a very mild complaint as the breakfast is an additional service, not an entitlement. Also, the valet is extremely over-priced. There is a lot right next door to the hotel for $6.00 over night. So, I would park there. Again, these are minimal complaints.

I had a great stay and the staff could not have been more friendly or helpful! I highly recommend the Brookshire suites!

Room Tip: The "Cloud Club" level is where breakfast is served. The view there is gorgeous and you c...
  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this reviewResponded February 28, 2014

Hi Sara,

Thank you for your review on TripAdvisor. I really appreciate your honest feedback.

As you know, we just completed a big renovation of the entire hotel. We've spent a lot of time on making sure our rooms were right. Now that this task is behind us, we are beginning a process to evaluate our breakfast offerings. We've been meeting with various supplier over the past month to see what options are out there so we can provide a much healthier and a better breakfast experience. I do have to admit, our breakfast is ordinary, eggs, breakfast meat, waffles, yogurts, oatmeal, breakfast pastries, but nothing super special. I'm sure we will have something rolled out very soon to enhance our guests experience.

We continually do rate shops with other hotels to ensure that we are as competitive as possible with valet parking rates. Some hotels are charging up to $54 per night for valet parking, while we are $36. Of course, our guests have the option to self park in area garages, however, I do caution them to make sure they read the signs before selecting a garage. Some are not open 24-hours and some are not open on Sundays. So make sure you don't get stuck in a garage that isn't open! Finally, with our valet option, you can charge your parking right to your room and you wont have to worry about paying each time you exit the garage.

Thanks again for your comments. I really appreciate your feedback. Good luck with your exam results!

Jason

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Reviewed February 27, 2014

We were most pleased with our stay. The suite was newly renovated and very well appointed. The bed was comfortable. The staff was most helpful and accommodating. We'd certainly make this our #1 choice on our next trip to Baltimore.

  • Stayed: February 2014, traveled as a couple
    • Value
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1  Thank Gerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this reviewResponded February 28, 2014

Thank You for your comments regarding Brookshire Suites on TripAdvisor.

We completed our renovations in late January and look forward to introducing our new hotel to the world. Thank you for sharing with others your experience.

Of course, we're always looking for ways to improve, so if you think of anything we can do better, please let me know.

See you on your next trip!

Jason

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Reviewed February 25, 2014

I always enjoy my stays at the Baltimore Brookshire Suites. Staff is very helpful and friendly and always willing to answer my questions and go above and beyond. It is also perfectly located between downtown and the inner harbor.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this reviewResponded February 26, 2014

Thank you for taking time to complete a review on Brookshire Suites. I really appreciate your feedback.

I often tell visitors that Baltimore is like a football field, Harbor East as one end zone and the Ballparks another end zone....and Brookshire Suites is right on the 50 yard line!

Thanks again for staying with us. I really appreciate your business.

Jason

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Reviewed February 21, 2014

Brookshire Suites isn’t a grand luxe palace hotel -- no restaurant, no shops, no pool -- but it isn’t pretending to be. It is what it is, and very, very good at being itself: an astonishingly well-located property for visiting Baltimore’s Inner Harbor or attending Convention Center events; a hotel newly renovated throughout in cool modern; a place where every staff person we met was more than eager to please (we're seniors and have seen lots of staff around the world that weren't so eager); and a tariff that can only be described as very modest in comparison with the giant chain hotels that surround it (even taking into account the $9.95 daily amenities fee).
With a couple dozen restaurants from fast food to high cuisine within a two-block radius, and several dozen more a half mile away in Little Italy and Harbor East, who needs an in-hotel restaurant? There is a small convenience alcove off the lobby with snacks, microwaveables, yogurt and ice cream, as well as bathroom necessities. There’s also a small wine/beer bar in a corner of the lobby, but apparently with few patrons. Breakfast is in a large and sunny top (12th) floor dining room, and has the basics -- juices, scrambled eggs, sausage patties, cereals, toast, danish, coffee/tea -- but it didn’t quite come up to a complimentary breakfast at a Hampton Inn or a Doubletree or a Country Inns and Suites.
We recommend the corner suite (03 tier) on the Lombard and Calvert corner; it has a view straight down Calvert to the harbor. All the rooms facing on Lombard and Calvert have mini-bay windows, so you can look down the street in both directions. Both the living room and the bedroom were very spacious, and more than made up in square footage for the fairly low ceilings (7’4”). Mattress and pillows were extremely comfortable, and housekeeping -- linens, towels, amenities -- was impeccable. The high-tech clock-alarm included a white noise generator.
The building diagonally across the street has offices but also a four-floor atrium shopping mall, with all the major national mall brands, plus a food court on the fourth floor (the far end of the building is the Renaissance hotel). So again, who needs shops in the hotel when all the stores you could want are right across the street? Step out of the front door of the mall and you are facing the entire Inner Harbor complex (including a well-used running path). A free Circulator bus is also nearby.
Bottom line: save the big bucks you would spend on the major hotels all around the Inner Harbor, sleep just as well as you would in those hotels, and blow the savings on good Chesapeake Bay seafood.
P.S. The only reason we didn't give five green circles overall is that we think that has to be reserved for a grand luxe hotel that deserves it, but we have no hesitation in giving five green circles for the individual factors (service, value, sleep quality, etc.)

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank jayfrida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this reviewResponded February 26, 2014

Thank you so much for your comments about Brookshire Suites. I really appreciate your feedback and most importantly your business. I sincerely hope to see you on your next trip to Baltimore.

Jason

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Reviewed February 9, 2014

large spacious newly renovated clean rooms with an unusually organised and courteous staff. really appreciated Justin's help at the front desk as well as the valet. location within very easy walk of inner harbour, restaurants, activities, museums, etc

  • Stayed: January 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank don_simon_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this reviewResponded February 13, 2014

Thank you for choosing Brookshire Suites Inner Harbor.

We really appreciate your business and thank you for taking time to write a review. We do our best to provide all of our guests with the most unique Baltimore experience possible.

I hope you stay with us again in the near future.

Jason

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Reviewed February 6, 2014

Large spacious rooms with a hipster vibe. Although the hotel is older, it is Newly renovated. Free wifi in room. Amazing inner harbor location, only a block or two to all the attraction. Staff was exceptional, cheerfully answering questions and a free breakfast.

Stayed: February 2014, traveled with family
1  Thank Amy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this reviewResponded February 13, 2014

Thank you for your recent stay at the Brookshire Suites Baltimore Inner Harbor Hotel.

I am glad you had a great visit with us. All of our rooms and public areas have been renovated. We are a fun, progressive hotel where individuals can come and be themselves in a creative environment. We want to provide you with a true flavor of Baltimore.

Please visit us again soon.

Jason

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brookshire Suites Inner Harbor, BW Premier Collection

Address: 120 E Lombard St, Baltimore, MD 21202-5541 (Formerly The Brookshire Suites Inner Harbor, Best Western Premier Collection)
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#17 Romantic Hotel in Baltimore
#19 Business Hotel in Baltimore
#22 Family Hotel in Baltimore
Price Range: $116 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookshire Suites Inner Harbor, BW Premier Collection 3*
Number of rooms: 97
Official Description (provided by the hotel):
A Contemporary Downtown Baltimore Hotel, The Brookshire Suites, BW Premier Collection, is a blended combination of Baltimore's urban spirit and the vibrant energy that comes from its community. We have crafted a lifestyle boutique hotel that welcomes you to Baltimore. Industrial elements, bold black and white photographs of local artists and street inspired art celebrate the creativity and speak to the hotel's artistic and unique feel. Charm City is alive and on the walls, thanks to local artist, Michael Owen the creator of the Baltimore Love Project. The lobby is home to RedBAR, where you can experience the local flavors of Baltimore by enjoying coffee, craft beers and local wines. Settle into the communal space and enjoy light conversation with fellow travelers or play board games while enjoying music. ... more   less 
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Also Known As:
Brookshire Hotel Baltimore
Brookshire Suites

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