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“Pretty good for a restaurant chain”

The Cheesecake Factory
Ranked #2 of 40 Dessert in Baltimore
Price range: $21 - $30
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Special occasions, Large groups
Dining options: Lunch, Breakfast, Dinner, Late Night, Reservations
Neighborhood: Inner Harbor
Reviewed July 17, 2013

It was a rainy day, and this was one of the few restaurants nearby. We had a 15-minute wait, but the service was prompt and professional. The menu had a surprising number of low carb recipes. Dessert was fabulous!

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1  Thank MUfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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650 - 654 of 1,030 reviews

Reviewed July 16, 2013

Sometimes everything goes wrong. It is a crowded hot day. We have a group of seven. Most tables are for six, but they will put a seventh in traffic. yuk. The reception folks tell you 30-40 minutes, likely shorter, but it took over an hour (although the manager cited 51 minutes, that was from the time they wrote my name down, not the time I asked for a table.) Two other large groups without reservations that arrived after us were seated before us. When we finally were seated, it was in the oven - literally an extension of the restaurant under a glass cover that was not well air-conditioned and probably 85 degrees. My son almost passed out from the heat. Then we see that they had two tables for 8-10 with no customers in that spot. Likely, we could have been seated earlier if the staff cared about customer service. When we approached the manager, he was unsympathetic. I guess he thought we were one time visiting tourists who would never remember the poor treatment. Avoid this restaurant. Go to the Cheesecake factory in Christiana Mall, Delaware if you need a great desert. We walked out and ate at the Kona Grill.

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Thank JoVo19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

What is that thing? It certainly smelled like garbage out there. Anyway, food was average at best. doors were open to the patio area and even at night it was hot in there. Probably wouldn't go back.

Thank avguy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

First time eating at this chain. Good food and even better service. Portions were big and flavorful. Very busy on a Sunday afternoon at the inner harbor, but seated quickly and well, great service. Ronnie was our server and she was great. Very friendly and extremely attentive, especially in such a busy environment. 2 block walk from the Hampton Inn Inner Harbor. Give it a try and be sure to ask for Ronnie!

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Thank Coming-n-Going0890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

Directly across the street from our hotel and the food is fantastic. Of course it is the same regardless of which cheesecake factory you are in...but if you are worried about what you are going to get somewhere else, this is the place to go...you will always get great food and wonderful service...if not, they will make it right!

Thank mac2jeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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