Did not have 2 beds available for 4 people. Did not have rollaway or cot. I started googling hotels and everything in Baltimore was booked.The front desk staff were not helpful and did not offer service for luggage. The parking deck was across the street. I had to ask for luggage service. We parked in the deck for 10 minutes and had to pay $5.00 every time we left. Parking was supposed to be free on the voucher we used.

Homeless were outside and abrupt/rude if you didn't stop.
My niece was approached by someone inside hotel lobby asking for a ride to a shelter. I did not realize it until we left.

My niece followed the instructions for breakfast in room.
Put it on door knob way before midnight deadline and no one picked it up.

No offer for extra towels, cups, coffee pods until manager finally got involved after 3rd try at front desk. The male said, "I don't know what a cot or roll away bed is" He got on his earpiece trying to ask someone it appeared. Then he said ,"we must not have any, no one has answered my page."

The breakfast in restaurant is very good. The rooms seemed clean and nice bathroom and mattress on bed.

Caring customer service would have gone a long way. Some kind of restitution, just a small discount, or meal would have helped give the allusion the hotel staff cared.

This was a cool contemporary style hotel located in what used to be an old Baltimore YMCA. We loved it. Our stay was nice from start to finish. We were greeted by a very friendly person staff person at the front desk and check-in went very smoothly. We had a corner room on the 5th floor (#501) that was a very nice size. There were at least 7 large windows on two sides of the room with shades to block out the light on the bedroom side windows. There was no bathtub in the bathroom, just a very large standing shower (which was great). The bed was comfortable, and the overall feel and comfort of the room was good. My partner and I ate at the lobby level restaurant which was good (breakfast was especially good). The hotel is located on a very busy street in Baltimore and garage parking was available just across the street (and it was inexpensive). Overall, I would highly recommend the Hotel Indigo as a quality place to stay in Baltimore.

I stayed here overnight for a wedding around the corner, and I was very pleased with Hotel Indigo. When arriving at the hotel I was aware they had parking, but I wasn't aware that it was in conjunction with the garage across the street so be mindful so you don't have to circle the block, lol. I was able to check in fairly quickly and I had reserved a King corner room. It was a very spacious and modern room, with a nice closet area, desk area, seating area, and the bathroom had one of the best lighted mirrors for putting on makeup. The hotel itself had a bar and restaurant, which I didn't take advantage of but a friend did order a wrap from the hotel and said it was decent. The bed itself was very comfortable, and even though the hotel seemed to be pretty busy I didn't hear a lot of things out in the hall or the other rooms. When it was time to check out the next day, they'd already provided my bill under the door, and I was able to get the parking across the street validated. I would definitely stay here again if I needed a room in Baltimore.