Thank you for your comments regarding your recent stay.
I have taken the time to review your comments carefully, as these are not the typical types of comments our hotel receives. We provide outstanding service at every opportunity. I am sorry we could not meet your expectations.
After much review, as well as review by our corporate offices, we want to clarify the confusion, as we attempted to do with you prior to you writing this review.
The room type selected was to accommodate two people. Your reservation you made was for two adults. You arrived and expected accommodations for more than two people. The request for an additional bed could not be honored because our hotel does not provide additional bedding. As you mentioned in your comments, finding rooms was tough - the entire city was full. I understand you may have confirmed a room because availability was extremely limited. I am sorry a room was confirmed that wasn't what you were looking for and that we had none of the room types available you wanted, nonetheless, you confirmed standard room that accommodates two people.
I'm sorry to hear of the other concerns you've mentions here in this review (like parking, homeless, etc) as they were not mentioned in your original complaint.
The promotional package you confirmed did NOT include complimentary self parking. The promotion was for individuals paying Best Flexible Rate; and in this case, your reservation was on rewards redemption - therefore, free parking didn't apply. We have clearly posted the rules and regulations for this limited promotion.
Finally, the individual you stated you spoke with who had the ear piece is actually a bellman. He would have been more than happy to assist with luggage. The bellmen have ear pieces to help communicate with the front desk as our bellmen are outside the front of the hotel to assist with luggage, directions and general questions from our guests.
I am glad you enjoyed the restaurant, clean comfortable room and bathroom. Our team does care, as you can tell by our TripAdvisor rankings here. I am sorry that their efforts could not met your expectations.