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“Very good food brought down by arrogance and bad customer service.”
Review of Mari Luna Mexican Bistro - CLOSED

Mari Luna Mexican Bistro
Price range: $10 - $26
Cuisines: Mexican
More restaurant details
Restaurant details
Dining options: Outdoor Seating, Reservations
Dining style: Casual Elegant
2 reviews
“Very good food brought down by arrogance and bad customer service.”
Reviewed September 1, 2012

I USED to love this place but it seems they've become a little too full of themselves. My girlfriend is a vegetarian and ordered the chile relleno not realizing that it has chicken in it. There was a description of the item in the appetizer section of the menu but she ordered it off of the combination section where there was no description. We order chile relleno often and had no reason to believe that it would contain chicken. They flat out refused to exchange the dish for anything else and told her that she would have to pay for the food she could not eat.

I have never been treated that way ANYWHERE....for a dollar's worth of ingredients they have lost a loyal customer who frequented all three establishments and recommended them to everyone. Ridiculously bad customer service and very poor judgement on their part.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ramsgrl17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

27 reviews from our community

Visitor rating
    5
    13
    5
    1
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level Contributor
17 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Brunch is worth every nickel, dime & penny”
Reviewed August 9, 2012 via mobile

My Hubs and I tried the Brunch here and we weren't disappointed. Salad bar, seafood bar, desert bar with one of my all time favorite Tres Leches cake. Then there was complimentary mimosa, Omlette station and lots of authentic Hispanic compliments to choose from.
Reservations are a must. Patrons without one had to sit and wait up to 45 minutes.
The atmosphere is cool, street parking out front and the server was professional.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank RamLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Maryland
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Outstanding!”
Reviewed August 5, 2012

A great find for before a show at the Lyric or Myerhoff (worth a trip on its own too). Start with one of several varieties of great fresh guacamole dishes. The food was great and the bar offers several tempting drinks to accompany the meal. Go.

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JK_808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurel, Maryland
Level Contributor
18 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Amazing Food, GO THERE!”
Reviewed July 17, 2012

Just was there this weekend for the first time , the place is nice great atmosphere, the service is great , food comes out fast. had the seafood parrillada and it was DELICIOUS it had crab-cake, lobster tail, shrimps and scallops it comes with 3 different sauces too. Dessert? Do not hesitate to ask for the fried ice cream is beyond this world !!!! I had a great time and i will go back again plus the food presentation makes you feel like if you are in a fancy restaurant ... :)

Visited July 2012
Helpful?
Thank Mel Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
273 reviews
160 restaurant reviews
common_n_restaurant_reviews_1bd8 125 helpful votes
“Service lacks, but food is excellent.”
Reviewed July 1, 2012

This is our first trip here. The guacamole is amazing as are the chips. The entrees are plentiful. The cajun shrimp soup is to die for. Our only complaint was the slow server. There were only four tables occupied yet she disappeared for long periods of time. Never the less this is no reason to give this gem a poor rating.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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