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“Horrible food, bad service” 1 of 5 bubbles
Review of B&O American Brasserie

B&O American Brasserie
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Ranked #52 of 1,999 Restaurants in Baltimore
Price range: $5 - $100
Cuisines: American, Bar, Pub
More restaurant details
Restaurant details
Good for: Bar scene, Large groups, Romantic, Special occasions, Local cuisine, Business meetings, Families with children
Dining options: Dinner, Lunch, Brunch, Breakfast, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Television, Valet Parking, Validated Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Dining style: Casual Dining
Neighborhood: Downtown
Cross street: West Baltimore
Transit: Charm City Circulator, Purple route: Fayette Street stop
Description: When you inherit a space as magical as the historic former Baltimore & Ohio Railroad headquarters, you've got to do it justice. We kept our building's most stunning architectural features intact while updating the space with contemporary design elements and nostalgic touches, like chairs and table lamps from original B&O dining cars. Our practices are distinctly 21st century, though, from selecting the best local produce at the farmer's market to serving cutting-edge craft cocktails to maintaining a steadfast commitment to sustainable business practices. If only train passengers from the early 1900s had it so good!
connecticut
Level Contributor
30 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Horrible food, bad service”
1 of 5 bubbles Reviewed October 2, 2012

The food is tasteless and the service spotty. The clams were tiny despite costing $2.50 a piece; the soup tasted like canned soup (it was crab soup but had almost no crab). The waiter was inattentive and got our order wrong (he was too busy chatting up the women at another table)

Visited October 2012
Helpful?
Thank elmcity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDGarner, General Manager at B&O American Brasserie, responded to this review, October 3, 2012
Hello,

Thank you for your recent review of B&O American Brasserie. Your feedback means a great deal to us, as we use it as a tool to improve our business and educate the staff. I am terribly sorry we did not provide an exceptional experience for you. This is something we strive for, daily, and we've failed with you. I have brought the clams and crab soup issue to my chef's attention and we are working on improving quality and portion size. Please know that I am also going to speak to the staff about being more attentive and aware with our guests. I would love to make it up to you if you'd ever consider returning. Please feel free to reach out to me for anything you might need and I will assure you the wowing dining experience that you so deserve. Once again, thank you for your feedback and we hope to see you again, soon.

Best,

Marcus Garner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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386 reviews from our community

Visitor rating
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    56
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Tuckerton, New Jersey
Level Contributor
3 reviews
“Hamburger Heaven”
5 of 5 bubbles Reviewed September 12, 2012

Was open late and the food was good.People were very friendly even though we lost the game we had a wonderful time.

Visited September 2012
Helpful?
Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“awesome food”
5 of 5 bubbles Reviewed September 10, 2012

Love the food, local ingreedients, artistic flare and tastes great. The service in the bar was excellent and the selection of beer, wine and cocktails is extensive with happy hour specials to chose from. Good mix of locals and travelers.

Visited August 2012
Helpful?
Thank simone b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, NY
Level Contributor
21 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Shrimp and clams pasta”
5 of 5 bubbles Reviewed September 3, 2012

Sublime. Crab cake my husband had -- perfect.
Very inventive, labor intensive drink menu at good value.

Visited September 2012
Helpful?
Thank TravellerBrooklyn_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
105 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Perfect late night stop”
5 of 5 bubbles Reviewed August 28, 2012 via mobile

Everything we hoped for when we read the menu! Staying at the hotel, so this was super convenient for a nightcap. Had the freshly shucked oysters, the spicy sorbet was a perfect complement! "bacon and eggs" was the star of the night! This was hands down the best pork belly dish I've ever had. The service was timely, helpful, not overbearing or obnoxious. Great scotch selection and cocktail menu. Will definitely return next Baltimore trip.

    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Missleslib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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