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“Mixed staff” 4 of 5 bubbles
Review of Holiday Inn Express Baltimore-Downtown

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Holiday Inn Express Baltimore-Downtown
Ranked #19 of 66 Hotels in Baltimore
Certificate of Excellence
Paisley
Level Contributor
189 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Mixed staff”
4 of 5 bubbles Reviewed May 26, 2013

The hotel is in a great location near central Baltimore and near the inner harbour. It's clean and well presented. The staff at reception are unwelcoming and disinterested. However the hotel offers a free shuttle to any point within a mile and the driver Ro has excellent driving and interpersonal skills. Not sure about security. Went to the gym on the basement floor early in the morning to find a guy sleeping in the corridor. Staff at breakfast are surly. Needs a tighter policy.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Glen83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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461 reviews from our community

Traveler rating
    228
    137
    62
    11
    23
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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  • English first
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English first
Washington, DC
Level Contributor
177 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed May 24, 2013

I have to say that the lobby is very nice at this Holiday Inn. Check in could have been a little more friendly. Our girl at check in was obviously frustrated as it was Preakness weekend and she obviously didn't like the extra work a sold out hotel entailed and the jovial attitudes of the weekend patrons. Parking is available at a first come first serve basis, otherwise you have to park on the street. Not the worst street in Baltimore to park but it's a street in Baltimore nonetheless. Room was clean and comfortable. Nothing fancy, but for the price it was fine. I'll def stay there again if I had to.

Room Tip: don't eat the free breakfast
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  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lunarluau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review, June 5, 2013
Dear lunarluau,

Thank you for taking the time to post a review of our property. I I'm delighted our clean and comfortable rooms suited you well. Please accept my apologies for the inconveniences you encountered during your stay and for the negative impression you had with the level of the staff service you received as well as parking situation. We will certainly discuss your comments with our staff. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.

Again, thank you for you valuable feedback.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 19, 2013

This is not your typical Holiday Inn. Located in a restored 1920's hotel, this hotel offers outstanding furnishings and service at motel prices. Rooms, while not the largest you will find, are completely furnished with attractive and comfortable furnishings. The bed and pillows were great! Wifi worked with a strong, uninterrupted signal and there is a hardwire connection for those without wifi.

Breakfast was free and is the best of any complimentary meals that I have ever had. The attendant, Yolani, was very courteous and kept the bar well stocked and clean. The front desk personnel was also very courteous and helpful.

Hotel is not located in the best immediate surroundings but is safe and near City Hall and downtown businesses. Shuttle service is free and convenient, For the price, this was a great stay.

Room Tip: Ask front desk, some rooms face a brick wall and/or roof.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 17Ernie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 16, 2013

Just got back from a three night stay. The staff is very friendly and go out of the way to help their guests. The manager, sales manager, front desk people all chatted with guests and made an effort to ensure the went well. The drivers for the shuttle have great attitudes and make the trip out fun. The shuttle is very convenient and quick. Location is great, an easy walk to Little Italy, the Inner Harbor, or downtown. Very nice lobby, adds character which isn't typical in a Holiday Inn Express. Second time I have stayed and would probably choose them again.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anotherhokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Grove, Illinois
Level Contributor
128 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

I have stayed here twice. Convenient to Harbour East, canton, and Inner Harbor. Not too far from Johns Hopkins.

True to most downtown areas in Baltimore, th neighborhood is sketchy. But HIE has private parking, so if you go straigh from your car to your room, you're OK.

Rooms are reclectic because this isa renovated old bank building from early 20th centurty. Furniture is good quality (better than HIE Stadiums). Standard HIE breakfast fare.

Room Tip: ask for a 5th floor room on back of hotel far away from I83 for the quietest location.
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  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WhereUg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Front Royal, VA
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Well, it once was a bank and still has the vault (behind the front desk) and beautifully restored lobby area. The rooms are typically Holiday Inn Express, though the bathrooms was smaller than some. Location is very convenient for most of the things Baltimore has to offer. Parking is limited and they apparently sometimes issue more placards than they have spots for, though they permitted us to park in a crosswalk when we came in late one night and the spots were all taken. It is apparently on a major ambulance route and the sirens are loud; Friday night I was awakened a couple times; Saturday night not at all. The staff is friendly and efficient; the breakfast is better when they have sausage than when it's microwaved bacon. Surprisingly, the rates are now comparable to the Holiday Inn Inner Harbor, except the parking is cheaper and you don't get breakfast at the Inner Harbor. Bonus: if you're there on a Sunday, you can walk across the street to the Farmer's Market.... We will probably stay there again.

Room Tip: Probably less siren noise away from the Fallsway/Gay Street corner.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tireddoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 7, 2013

This hotel is an older hotel in the downtown area in walking distance to the Inner Harbor. The rooms have been updated with flat screen TV's, and some other updates. The location is good, service & staff were great, but next time I would pay more to stay in a better hotel.

Room Tip: West building was very old and could use some cleaning in the common areas.
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  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Boston776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review, May 28, 2013
Dear Boston776,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. It encourages our team members to work even harder and consistently delight our guests. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore-Downtown

Property: Holiday Inn Express Baltimore-Downtown
Address: 221 N Gay St, Baltimore, MD 21202-4811
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#26 Family Hotel in Baltimore
#27 Business Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore-Downtown 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Holiday Inn Express Hotel in downtown Baltimore is now accepting reservations for arrivals after July 26, 2009. Brand new in 2009, the Holiday Inn Express Hotel Baltimore Downtown is conveniently located off I-83 a block away from the city hall in the heart of the city business and government district. The closest downtown hotel with free shuttle to Johns Hopkins Main Hospital and Medical Center, at the back yard of Merci Hospital, and with easy access to the Inner Harbor, the Baltimore National Aquarium, Science Center Museum, The Convention Center, University of Maryland Hospital, Art museum Mount Vernon, Fort McHenry, the Orioles Camden Yard stadium and the Ravens M&T Stadium. Baltimore, Maryland will keep you fully entertained by offering a variety of outdoor activities such as Baltimore Zoo, Power Plant night life, Historic Fells Point, Pimlico Horse Race Track. The 1920 historic, elegant building offers 68 luxuriously appointed guest rooms, including 5 suites equipped with deluxe, new bedding, Smart Bath Collection, granite counter tops, 32 flat panel multimedia televisions, and free wired/wireless high-speed Internet access.This brand new hotel also features spacious elegant lobby and grand room, Jacuzzi suites, exercise room, business center, meeting room. Stay Smart, we are confident that your stay with us will be a pleasant experience. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore-Downtown Hotel Baltimore

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