Although the area isn't the best, this hotel was. Very clean and for the most part the staff was very helpful. Tina in particular was on top of her job. Latisha was very nice as well. The room view was great and the hotel is a short walk to downtown. Maybe 5 minutes away.
The reason I can't give a perfect review for service is Samantha, Samantha, and did I mention Samantha? Horrible....HORRIBLE customer service. She never took off her Ipod at any time while helping me and seemed to be outside more than at the desk. She also talked to guests while eating which was rather repulsing. She spoke very ignorantly to some of the other guests and to me about some of the other guests being annoying or stupid and how much she couldn't stand them. Totally inappropriate. If I were her manager, I would fire her immediately. The WORST customer service I have ever experienced in my life. The other employees were so great and did such a good job that it made how she acted all the more noticeable. Overall great service....but they have do something about the bad apple they have before she rubs off on the other good employees
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel in downtown Baltimore is now accepting reservations for arrivals after July 26, 2009. Brand new in 2009, the Holiday Inn Express Hotel Baltimore Downtown is conveniently located off I-83 a block away from the city hall in the heart of the city business and government district. The closest downtown hotel with free shuttle to Johns Hopkins Main Hospital and Medical Center, at the back yard of Merci Hospital, and with easy access to the Inner Harbor, the Baltimore National Aquarium, Science Center Museum, The Convention Center, University of Maryland Hospital, Art museum Mount Vernon, Fort McHenry, the Orioles Camden Yard stadium and the Ravens M&T Stadium. Baltimore, Maryland will keep you fully entertained by offering a variety of outdoor activities such as Baltimore Zoo, Power Plant night life, Historic Fells Point, Pimlico Horse Race Track. The 1920 historic, elegant building offers 68 luxuriously appointed guest rooms, including 5 suites equipped with deluxe, new bedding, Smart Bath Collection, granite counter tops, 32 flat panel multimedia televisions, and free wired/wireless high-speed Internet access.This brand new hotel also features spacious elegant lobby and grand room, Jacuzzi suites, exercise room, business center, meeting room. Stay Smart, we are confident that your stay with us will be a pleasant experience. ... more less
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- Also Known As:
- Holiday Inn Express Baltimore-Downtown Hotel Baltimore