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“Professional Management” 4 of 5 bubbles
Review of Kimpton Hotel Monaco Baltimore Inner Harbor

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Kimpton Hotel Monaco Baltimore Inner Harbor
Ranked #11 of 66 Hotels in Baltimore
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
3 reviews
“Professional Management”
4 of 5 bubbles Reviewed April 1, 2014

Our room was very nice and the Jacuzzi in our suite was larger than expected. The free bottle of Muscato and the free truffles were an added bonus to our stay. But none of it wouldn't have been as good without having great company!

There were a few misunderstandings, but the Management quickly responded and handled it in a very professional manner! They seem to have a lot of integrity to their customers which is a big plus.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Autumn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, General Manager at Kimpton Hotel Monaco Baltimore Inner Harbor, responded to this review, April 8, 2014
Dear Autumn A:

Thank you for taking the time to speak with me last week.
I am always happy to listen and adress guest feedback.
I do hope we soo you again soon.

All the best,

Joe Pagone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,557 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (338)
Date | Rating
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English first
Cincinnati, Ohio
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

I was a guest at the Baltimore Hotel Monaco from Thursday, March 27 through Sunday, March 30 and thoroughly enjoyed my stay.

Upon my arrival and during my departure, the bell men were friendly and efficient and must be complimented. The room was large, clean, and seductively quiet thus allowing me to relax while revising my presentation for the conference I was attending. I especially appreciated that the lobby (Enter the elevator and push Lobby) is on the second floor to avoid the entrance clutter to the restaurant which seems to have a lot of local diners. I should note that the room key operates the elevator above the lobby floor which is an added security measure.

I joined the rewards program and received free internet during my stay and plan to put my membership perks to use in my travels. The hotel is somewhat out of the way, but, you know, the walking exercise was welcomed. I would highly recommend Hotel Monaco Baltimore to anyone.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Admin1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, General Manager at Kimpton Hotel Monaco Baltimore Inner Harbor, responded to this review, April 8, 2014
Dear Admin 1948:

I was happy to read that you enjoyed your stay.
I really appreciate your comments on the great service you received.
I will be sure to share this with my entire team.

All the best,

Joe Pagone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 31, 2014

And the hotel itself - all around - is great, too. This was our 2nd time at the Monaco and the entire experience starts with a phenomenal curbside crew. Though we had a little mix-up upon arrival regarding our request to have the couple we were coming with stay on the same floor and when the room would be ready, Lorelle, the manager on duty, couldn't have been more gracious and accommodating! Upon hearing that the 2 couples were coming to Baltimore to celebrate our joint birthdays, she immediately made up for all the minor errors with an 'over-the-top'/above-and-beyond' response of credits and goodies! We loved our room - absolutely worth it to upgrade to the King Jacuzzi Suite - and the restaurant staff and food were superb. Vernon, the day manager the next day, was equally wonderful and gracious. You will not regret staying at the Monaco!

Room Tip: Floor doesn't really matter, but, as I said, upgrade to the King Jacuzzi suite.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, General Manager at Kimpton Hotel Monaco Baltimore Inner Harbor, responded to this review, April 8, 2014
Dear MA:

I am glad my team charmed the pants off of you.
Afterall Baltimore is Charm City!
Thank you so much for staying with and for your feedback on my team.
I will be sure to share this with all of them.

All the best,

Joe Pagone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Washington, Pennsylvania
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 30, 2014

The stay at hotel was nice and clean but the issues are unknown charges at end of stay and also forcing charges for newspaper s just because they were left at door which they should have been free for 3 days.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cuteo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, General Manager at Kimpton Hotel Monaco Baltimore Inner Harbor, responded to this review, March 31, 2014
Dear Cuteo 1:

Thank you for your review.
I was happy to read you enjoyed your stay.
I am a bit confused on the issues you had with your charges.
We do not charge for newspapers. I would be happy to assist you with this if you would like to give me a cal.

All the best,

Joe Pagone
General Manager
443-692-6761
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 29, 2014 via mobile

Our stay was perfect, with a large quiet room. Staff was helpful and fast. The location is not close to the inner harbor area, but it is only a $4 can ride. The decor is really beautiful and totally updated. We will stay here again.

Stayed March 2014, traveled as a couple
Helpful?
Thank Gringoloko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, General Manager at Kimpton Hotel Monaco Baltimore Inner Harbor, responded to this review, March 31, 2014
Dear Gringoloko:

I was delighted to read you enjoyd your stay.
Our location is truyl perfect to experience all that Baltimore has to offer.
We hope you join us again soon.

All the best,

Joe Pagone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhahran, Saudi Arabia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 28, 2014

I stayed for a 5 day conference during a very busy time. The comic con was on going and there were some music events going on too. The hotel is very nicely kept and presents a grand feeling. Rooms are comfy and there were no noise issues. Was well worth it with the business rate.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ProffX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, General Manager at Kimpton Hotel Monaco Baltimore Inner Harbor, responded to this review, March 31, 2014
Dear ProffX:

Thank you for the great review.
I am glad you enjoyed your stay and found our property to be well appointed.
We hope you join us again when you return to Baltimore.

All the best,

Joe Pagone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 26, 2014

Just getting around to writing this review....but let me say that this is one of the best hotel's I ever stayed in. The whole place is beautiful and very upscale. I enjoyed the wine happy hour before checking in and everyone that worked there was super friendly. The corner suite was amazing and the bathroom with the step-up jacuzzi tub and seperate toilet room was the biggest hotel bathrooms I've ever saw. The wet bar had a great selection of liquer, juices, and snacks...almost too good of a selection to avoid. I'm not sure if I would pay full price to stay here (as I used a Travelzoo deal) but my wife enjoyed it so much that she has already planned on booking again at full price!!! My only complaint was the continental breakfast....nice restaurant but poor chioce and qualty food.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drob1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, General Manager at Kimpton Hotel Monaco Baltimore Inner Harbor, responded to this review, March 31, 2014
Dear Drop1121:

WOW...those three letters can mean a lot.
I am glad in this case it meant that you had an amazing stay.
Our wine hour nightly is a great way to have a little wine, enjoy some great food and meet some fellow travelers. I really appreciate your review and look forward to your return.

All the best,

Joe Pagone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton Hotel Monaco Baltimore Inner Harbor

Property: Kimpton Hotel Monaco Baltimore Inner Harbor
Address: 2 North Charles Street, Baltimore, MD 21201
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Baltimore
#4 Spa Hotel in Baltimore
#5 Luxury Hotel in Baltimore
#5 Romantic Hotel in Baltimore
#8 Business Hotel in Baltimore
#15 Family Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kimpton Hotel Monaco Baltimore Inner Harbor 4*
Number of rooms: 202
Official Description (provided by the hotel):
In one of our nation's most distinctive cities, you'll find one of its most remarkable hotels. Kimpton Hotel Monaco Baltimore Inner Harbor, uniquely reflects the spirit of this vibrant, historical city. Situated in the landmark Baltimore & Ohio Railroad headquarters, built in 1906, our downtown Baltimore hotel provides an experience like no other. From our elegant three-story lobby, with its original marble floor and Tiffany stained-glass windows to each of our 202 beautifully appointed guestrooms and suites, Kimpton Hotel Monaco Baltimore Inner Harbor surrounds you with spacious, timeless style. ... more   less 
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Also Known As:
Monaco Hotel Baltimore

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