We are loyal Kimpton fans but continue to be impressed by their efforts to satisfy their customers.
This time it was Christina, the Manager-on-Duty, who made certain we were well taken care of
---problems resolved quickly and with a winning smile!
We appreciated her professionalism and assurances. The Monaco Baltimore's General Manager, Lee, has done a fine job with his staff and has not forgotten his winning ways in personal exchanges with guests, either!
Of course we look forward to our return; besides the great service the property is gorgeous, as well as historically significant in Baltimore's history---but then again, there are so many Kimptons we have yet to visit!More
- Free Wifi