We just got home from an extended weekend stay at Pier 5. The normal 4 hour drive from the beach turned into a 7 hour drive due to the holiday traffic. Needless to say we were a little on edge and more than anxious to get out of our car, checked in and on our way to dinner and drinks. From the second we pulled up to Pier 5 the customer service was top notch. Richard quickly unloaded our bags and took care of our car. When we arrived at the front desk we were greeted by AJ who informed us the room next to us was a wedding party and it could be a bit noisy. The staff had already saved another room for us in the hotel so we would have the option of staying in our harbor view room or be moved to a city view room at a discounted rate. We chose to stay in our harbor view room because we weren't concerned with the noise but the fact that they proactively made arrangements and gave us the option was customer service at its best.
We wanted a fun relaxing weekend and that is exactly what we got from our stay at Pier 5. We cannot thank the staff enough for their friendliness, they were truly proof that great customer service is not dead. We will be back for a ballgame soon and look forward to seeing you all again.
Robert & Melissa
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- Also Known As:
- Pier 5 Baltimore
- Hotel Pier 5
- Pier 5 Hotel Baltimore