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Pier 5 Hotel Baltimore, Curio Collection by Hilton
Ranked #24 of 67 Hotels in Baltimore
Reviewed January 2, 2013

I never typically write reviews for anything, but this hotel was so exceptional that I feel it deserves some credit. I initially saw this hotel for a groupon and since I had never been to Baltimore, I figured I would give it a try. I read through the reviews, which were mainly positive, but still had some concerns.
First off, the location of this hotel could not be any better. It is within walking distance to so many shops, restaurants and the national aquarium. If anything were too far for walking, they provide a shuttle that can bring you there for free.
The staff members at this hotel were beyond friendly and so helpful when it came to asking about activities, restaurants, amentities, ect. Crabby hour in the hotel lobby was a nice addition to the trip that included making an appetizer, as well as drinking free beer and wine.
The rooms were clean and bed was comfortable-no complaints.
This hotel made the trip to Baltimore a perfect one and I would definitely recommend this hotel to anyone visiting the Baltimore area!

  • Stayed: December 2012, traveled as a couple
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1  Thank Beth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel Baltimore, Curio Collection by Hilton, responded to this reviewResponded January 3, 2013

Beth R, we'd like to thank you for leaving us a spectacular review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. The fact that you enjoyed your experience so much that it compelled you to leave us a review makes us ecstatic.

You couldn't be more correct about our location. With the aquarium a short walk away and the rest of Inner Harbor in such close proximity, our guests have plenty of entertainment and dining options. In the chance that our guests want to venture somewhere a bit father away, we have our great shuttle service that you also mentioned.

From reading over your review we see you mentioned our amazing staff. We're very fortunate to have the opportunity to work with such wonderful people. Our team strives to ensure that everything is always perfect for our guests. We'll make sure to pass along the kind comments you made to them. We're certain it will make them very happy to hear.

We want to thank you for sharing with us and the TripAdvisor community on your stay. It truly means a lot to us when guests take the time out of their day to leave us an incredible review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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854 - 860 of 1,305 reviews

Reviewed December 29, 2012

Spending Christmas Eve and part of Christmas at a hotel could be a lonely experience, but this was certainly not the case at the Pier V. Stepping into their beautifully appointed lobby immediately made you feel welcomed and then being greeted at the desk by the warmest gentlemen, Kevin, made us feel like we were entering his home. He exuded pride in his hotel and welcomed us as if we were family. Even though he was working on a holiday, his professional attitude and generosity of spirit told us he was an employee who loved his job. What a great asset to Pier V to have the first face you see such a happy one. The room was beautiful and the view spectacular..from both the inside and outside balconies. Christmas morning the lobby rang with the soft sounds of Christmas carols, and the beautifully arranged breakfast and friendly staff made it a beautiful morning. Thank you to all who made our holiday stay a memorable one and especially to Kevin who set the tone from the moment we arrived.

Room Tip: The photo is from Room 202, but it seems all rooms have great views of the harbor and surrounding si...
See more room tips
  • Stayed: December 2012, traveled with family
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Thank bob d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel Baltimore, Curio Collection by Hilton, responded to this reviewResponded January 7, 2013

bob d, we want to thank you for writing us a wonderful review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're glad to hear that we were able to make your Christmas special while you were away from home.

We always love the holiday season. There is something about all the holiday lights and music that just brings out the holiday spirit in everyone, including our staff! We are happy to see that you enjoyed your breakfast on Christmas morning too.

From reading over your review we see you mentioned how helpful and welcoming our staff was. We are very fortunate to have the opportunity to work with such amazing people. They truly go out of their way to ensure everything is always perfect for our guests. We'll be sure to pass along your kind comments to them. We are certain it will make them very happy to hear.

We want to thank you for sharing with us and the TripAdvisor community on your stay. It really means a lot when guests take the time out of their day to leave us an incredible review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2012

Gorgeous hotel, impeccably clean and modern. Friendly and very helpful staff - I had a great personal experience with one member of the front desk who was able to save me a room at the last minute at no extra charge - truly went above and beyond to help. Rooms are extremely comfortable and clean - wonderfully peaceful sleep. Location in Harbor East is perfect for exploring the area - great views, shopping and restaurants. Overall, a great experience and will stay here again for the next time I am in Baltimore.

  • Stayed: December 2012, traveled on business
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1  Thank N_MSanFrancisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel Baltimore, Curio Collection by Hilton, responded to this reviewResponded December 29, 2012

N_MSanFrancisco, we'd like to thank you for writing us an incredible review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're extremely delighted to hear that you fully enjoyed your stay at our hotel.

From reading over your review we see you mentioned our wonderful staff. We are very lucky to have the opportunity to work with such thoughtful and caring individuals. Our team is always going out of their way to ensure that everything is always perfect for our patrons. We'll definitely make sure to pass along the kind comments you made. We're certain it will make them very happy to hear.

We want to thank you for sharing with us and the TripAdvisor community on your stay. It truly means a lot to us when guests take the time out of their day to leave us an amazing review. We hope you realize how much this means to us, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2012

We stayed at Pier 5 for a family wedding. The hotel was decorated so beautifully for Christmas. The staff is super nice. Every person on the staff who we encountered was very kind to us. Our room was nice and it was also very clean. The hotel is in walking distance to everything in the inner harbor. The hotel is also connected to the Ruth Chris Steak House which is very convenient. A bonus for us is that the hotel allows pets! We would absolutely stay here again.

  • Stayed: December 2012, traveled with family
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1  Thank AnessaPerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel Baltimore, Curio Collection by Hilton, responded to this reviewResponded December 16, 2012

AnessaPerry, we'd like to thank you for leaving us a wonderful review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're extremely happy to hear that you fully enjoyed your time at our hotel.

During the different seasons we always try to go out of our way to decorate our hotel appropriately. Around the Christmas season we often get many compliments on the hotels decorations. We're glad to see that you appreciated them too. From reading your review we also see that you mentioned our extraordinary staff. We are very fortunate to have the opportunity to work with such great people. They truly go out of their way to ensure everything is perfect for our guests. We'll make sure to pass along your kind comments to them.

The close proximity our hotel has to many of Inner Harbor's great attractions is definitely a nice feature of our hotel. As you mentioned, Ruth's Chris Steak House is adjoined to our hotel as is McCormick & Schmick's. That makes two great dining options for our guests that are literally right around the corner!

We are indeed a pet friendly hotel and always encourage our patrons to bring their furry friends. We know it can be very difficult to leave them at home when traveling, which is why we felt it was only right to allow them to stay too. If it makes our guests happy, it makes us even happier.

We want to thank you for sharing with us and the TripAdvisor community on your stay. We truly appreciate when guests take the time out of their day to leave us a spectacular review. We hope you realize how much this means to us, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

We attended a Wedding here last weekend.. The staff were great and very polite and always willing to help... Richard the doorman and valet and Kevin at the front desk very willing to help. Second the hotel is very convenient to the Inner Harbor, Little Italy, and the light rail and city buses.
Now the reason for my 3 star review.. The hotel is showing signs of age and I was never asked what type of room I wanted so went I called Down to the desk to request a room with a harbor view it cost me $20.00 more per night and it was a partial view of the Aquarium and the Rusty Scupper,
And the icing on the cake... The walls are paper thin, all the many activities in the lobby transfer upstairs like a bull horn. People come and go all night and every door is spring loaded and must slam when the close in the entire building...
Heard music, televisions, arguing, partying, screaming and decided at 3am to call the front desk to complain about the amount of noise in the building and what seemed like feuding next door.
The morning could not come quick enough, I checked out and the staff did not charge me for the early departure... one argument I'm glad I didn't need to have with Kevin.

So If you go to Baltimore to Party hard all night this is your place... Stay in rooms 301,302.303.304.305 or 306...

If you want to sleep you might want to try their sister hotels...

I hope this review helps others...

Room Tip: So If you go to Baltimore to Party hard all night this is your place... Stay in rooms 301,302.303.30...
See more room tips
  • Stayed: December 2012, traveled with family
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2  Thank Margeritavile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel Baltimore, Curio Collection by Hilton, responded to this reviewResponded December 19, 2012

Margeritavile, we'd like to thank you for leaving us your feedback. Upon reading your review we would like the opportunity to speak with you more about your experience. At the end of the day, our ultimate goal is to ensure our guests are happy. We can tell from your review that you were less than satisfied, and this isn't acceptable to us.

We have private messaged you on TripAdvisor and would greatly appreciate the chance to talk with you. We look forward to speaking with you at your earliest convenience.

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2012

Nice hotel and wonderful stay. Rooms were clean and all hotel staff were friendly and helpful. Zurita especially greeted me every morning as she prepared breakfast for the guest in the lobby. She definitely made my stay enjoyable with her professional and cheerful attitude. I would stay here again.

  • Stayed: November 2012, traveled on business
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Thank victoria p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Guest Relations Manager at Pier 5 Hotel Baltimore, Curio Collection by Hilton, responded to this reviewResponded December 16, 2012

victoria p, we'd like to thank you for leaving us a spectacular review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're extremely delighted to hear that you fully enjoyed your time at our hotel.

From reading over your review we see that you mentioned our wonderful staff. We are very fortunate to have the opportunity to work with such great people. They truly go out of their way to ensure everything is always perfect for our guests. We'll make sure to pass along the kind comments you made.

We'd like to thank you for sharing with us and the TripAdvisor community on your stay. It truly means a lot to us when guests take the time out of their day to leave us an amazing review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2012

MGR,
Wow and then wow is the way to discribe the Pier 5 team. Customer service is delivered with a smile and what else can we do! Yes is the rule of the day spoken with care and absolute delivery. Ted the GM leads the team with his dedicated attitude to making your stay an over the top experience. His entire team steps out of the box to pay attention to detail and service. We have hosted a charity benefit at Pier V for the last two years and everyone can not stop talking about how great it is to be treated so grand! From the back door to the front door big hearts, warm smiles and can do flow! Empress is a gem, AJ delivers, James is always a helping hand, Alexandria will get it done, Ruth brings the celebration, Argelis brings everyone together, Bill brings goodies, George and Karim make sure they fix it, Richard brings your car with a smile - and the rest of the team are all right there to continue the Red Carpet Express! Since people are very important to me, I started there first, but the property is an oasis to enjoy. It is well located and from the minute you walk in the vibrant colors make you pick up your step. The rooms are really neat with great views. Food abounds within steps. We plan to make this our home for our annual charity event and can't wait to be there in 2013! If you're looking for a place to enjoy all that you imagine - this is it! When in Baltimore the destination for all the best is Pier V!!

  • Stayed: November 2012, traveled on business
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Thank Gay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel Baltimore, Curio Collection by Hilton, responded to this reviewResponded December 18, 2012

Gay R, we,d like to thank you for writing us a wonderful review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're very glad to hear that you thoroughly enjoyed your stay at our hotel.

The management and staff at our hotel are always trying to make the guest experience the absolute best that it can possibly be. We are very fortunate to have the opportunity to work along side such great people. We'll make sure to pass along the kind comments you made. We're certain that it will make them very happy to hear!

We feel that one of the greatest features of our hotel is the close proximity it has to all the great things to do and see in Inner Harbor. You easily walk to many places which makes transportation very easy. Our harbor view rooms truly have an incredible view and are very popular among our frequent patrons.

We'd like to thank you for sharing with us and the TripAdvisor community on your stay. We truly appreciate when guests take the time out of their day to leave us an amazing review. We hope you realize how much this means to us, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier 5 Hotel Baltimore, Curio Collection by Hilton

Address: 711 Eastern Ave, Baltimore, MD 21202-4694
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Baltimore
#5 Family Hotel in Baltimore
#7 Romantic Hotel in Baltimore
Price Range: $159 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pier 5 Hotel Baltimore, Curio Collection by Hilton 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore

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