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“Nice hotel, no problems”
Review of Hilton Baltimore

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Hilton Baltimore
Ranked #29 of 67 Hotels in Baltimore
Reviewed July 6, 2014

My wife and I drove from NYC to Baltimore for the July 4th weekend. The Hilton was PACKED, so checkin was slow and elevators (6 with 1 out of order)took forever. However this was the case with all inner harbor hotels on July 4th. (My friends stayed at other hotels in the area.)The following day had everything returning to normal. We stayed in a nice, clean room on the 18th floor. The bed was very comfortable.The executive lounge seemed a bit small and the continental breakfast was typical, not outstanding. The lobby bar was pleasant. The Hilton is about a five-seven minute walk to the inner harbor and easy to find and park if you are driving to the location. The entire experience was very good.

  • Stayed: July 2014, traveled as a couple
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Thank Readyright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded July 9, 2014

Dear Valued Guest,

Thank you for your stay at the Hilton Baltimore and thank you for taking the time to review our hotel. I want to personally apologize for the long wait trying to reach your guest floor. It was indeed a very busy 4th of July weekend, but overall we do hope you enjoyed the city, fireworks and your stay with us.
We hope to serve you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,533 - 1,539 of 2,676 reviews

Reviewed July 4, 2014

I stayed there for five or six nights. Check in was not a problem, pretty fast, but despite asking for a king size bed three months in advance I was given a twin, which they offered to change only the next day as they were sold out for the first night! Good for them!

There were some other issues with the over all service, TV was not working in the menu category, which they could not fix the first evening as it would have taken over an hr, and I was tired and wanted to sleep, if you ask for one thing, for eg. more breakfast tea packets for morning~ if you are a tea person and not a coffee person,~ you have to do that two- three days in a row! Then, they will not put enough splenda/equal and cream,! you have to ask for those as well! This is when one is Hilton Honors program member! I mean these kind of little, little things were simple not expected of Hilton. However, the best thing was it's close proximity to the convention center where all my technical sessions were, so from that point it was a great help. Generally, when you talk to staff, they were polite and respectful. That was a plus., but they could do a better service for the rate that they charge!

  • Stayed: June 2014, traveled on business
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Thank Rakesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded July 9, 2014

Dear Valued Guest,

Thank you for sharing your review with us. We are glad that you liked our convenient location conveniently located next to Camden Yards and the Baltimore Convention Center. We apologize that we didn't have a King size bedroom ready at check in. Thank you again for your feedback, we hope to welcome you back again in the near future!

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Reviewed July 2, 2014 via mobile

I stayed here with my wife to attend a training conference and although our experience wasn't horrible or anything, I must say I expected a bit more from a Hilton hotel. Checkin was fast no problems there and customer service was great. We booked the Executive King Bed Room with Ballpark view. Room was average size, clean and still looked fairly new. We had a nice view of Camden Yards from the 19th floor. The digital channels on TV kept losing signal so that was annoying. Bed was very comfortable. We had access to the Executive lounge which provided continental breakfast until 11am and snacks througout the day afterwards. The lounge would be our only complaint...it just didn't compare to other hotel lounge access areas we've been accustomed to in the past (e.g. Marriott). Continental breakfast could be improved and they could offer some hot snacks during other times, not just cheese and crackers for the amount you spend on the room. I also heard individuals complain about the slow Internet access. Overall, we had a good stay but we don't think it was worth the high nightly rate.

Stayed: June 2014, traveled on business
1  Thank DP23MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded July 9, 2014

Dear Valued Guest,

Thank you for your review. We do all we can to create a great experience for each of our guests; actively looking for ways keep costs low and offer enhanced services for comfort and convenience. I appreciate your review as it provides valuable feedback. The next time you are in the area, we hope you would consider staying with us again.
Regards.

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Reviewed June 26, 2014

The staff are friendly and helpfull and the location is convenient for out of towners without your own transport.

However the towels are long overdue for replacement, the bed isn't that comfortable, and the room service food could be better.

Room Tip: The higher floors may perhaps be better as they cost more.
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  • Stayed: June 2014, traveled on business
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1  Thank Erawa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded June 28, 2014

Dear Valued Guest,

Thank you for sharing your review with us. We are glad that you liked our convenient location and that staff was friendly and efficient. We apologize for the issues experienced with towels and the comfort of the bed. Thank you again for your feedback, we hope to welcome you back again in the near future!

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Reviewed June 24, 2014

Only place to stay if you're in town for Orioles games. Hotel is right across the street, and since that street is closed for ballgames, it is like it is on the stadium property. Bonus is the patio overlooking the stadium from the fourth floor. You actually could watch the game from there.

Hotel is a luxury property that is economically priced, but that is done by charging for every extra -- Internet, breakfast, parking, upgraded room. There is no need to upgrade to a higher floor or to a home-plate view room. Just get one on the fourth floor if you want to check out the ballpark. Room numbers 438-467 are in the hallway toward the stadium, with 467 being at the end of the hall just off the patio.

Room Tip: Rooms 432-467 are in the hallway leading to the patio overlook Camden Yards with 467 being the bette...
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  • Stayed: June 2014, traveled as a couple
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2  Thank RoyalB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded June 28, 2014

Dear Valued Guest,

Thank you for sharing your recent experience at the Hilton Baltimore. we are glad you enjoyed our spectacular views of Camden Yards from our 4th floor deck conveniently located next to our pool and fitness center.
We hope you visit us again if your travels bring you back to the Baltimore area.

Regards.

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Reviewed June 24, 2014

*Negatives first: The inner curtain along the window was removed. You had to call the front desk to REQUEST an inner curtain. What? I've never experienced that myself. Also, there was a large Easter convention happening during our stay. Very crowded. I could hear many, many footsteps in the hallways, but guests were generally quiet (i.e., no yelling, crying kids, etc.). The crowds always created a MAJOR elevator fiasco upon checking out. We weren't near the top floor, and, as a result, once the elevators made it down to our floor, they were full. ALL OF THEM. We ended up dragging our stuff down the stairwell along with several other families from various floors. I'm not a civil engineer, but Hilton needs to reconsider this design. I can only imagine guests in a full hotel having to take the stairwell down should the elevators be out of service. What a nightmare scenario. This hotel should have another bank of elevators. Easier said than done, but at full capacity, the in-place elevators are simply not enough.

**Positives: Stayed here for two nights. Outstanding location! Close to the aquarium, restaurants, and other inner harbor delights. Overall, I wasn't impressed with the room we stayed in, but didn't have any of the bad experiences I've read elsewhere. The staff was friendly during check-in, though a young man attempted to cut us in line during the process. The front desk clerk was not having any of it. She politely told him to get lost. So, thank you Hilton staff for being astute.

The room we had was average. I'm a long-time Hilton customer and wasn't impressed with the room. It was just meh. The carpet looked like it hadn't been replaced in while; it looked old and made the room smell less than fresh. Bathroom was clean, large HDTV worked, and so did the A/C. I didn't really observe any other discrepancies.

I'd say the most negative experience was the curtain issue. Man was that confusing. I had to call the front desk to make sure the previous guests didn't remove them maliciously or not. I didn't want to be charged some kind of maintenance/damage assessment fee.

I think the lobby was beautiful. Large and very modern. But it seems the rooms didn't quite match. The building appears to be older than one would think upon arrival. Perhaps Hilton needs to consider a remodeling project beyond paint and furniture.

Room Tip: Get the top floor if you can.
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  • Stayed: April 2014, traveled as a couple
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Thank ContraM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded June 28, 2014

Dear Valued Guest,

Thank you for your recent review of your stay. We are thankful that you chose to stay with us and appreciate the feedback. I will review your comments with our housekeeping team regarding the condition of the room.
We hope to serve you again in the future.

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Reviewed June 23, 2014

check-in/check-out took too long time, and there were enough front desk position, but not so many workers to take of the business. too cheap to hire more workers? hair blower handle is so sticky, and gross! the water in electronic iron has gone bad, so, the ironing process brought some very bad smell, again, gross! noise is intolerably loud! without earplug, could not sleep! Wi-Fi was not stable and very slow !

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Junhai Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded June 24, 2014

Dear Valued Guest,

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Kind Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Baltimore

Address: 401 W Pratt St, Baltimore, MD 21201-1629
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Baltimore
#19 Family Hotel in Baltimore
#24 Business Hotel in Baltimore
#26 Romantic Hotel in Baltimore
Price Range: $105 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Baltimore 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel

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