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“Very nice hotel”
Review of Hilton Baltimore

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Hilton Baltimore
Ranked #28 of 66 Hotels in Baltimore
Richmond, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice hotel”
Reviewed January 18, 2014

Clean room, no fridge - would stay again. registrar didn't know they had a continental breakfast and wants to send you across the street for 19.99 breakfast buffet! other than that, it was a pleasant experience.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 22, 2014
Dear Valued Guest,

Thank you for sharing your Hilton Baltimore experience. We really hope you enjoyed your time with us and hope to serve you again in the future.

All the best!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
San Juan, Puerto Rico
1 review
Reviewed January 17, 2014

Everything was on time during the chek in, nice and comfortable room with a great view to the baseball stadium, clean room and accesible staff. Great staff, food and areas for conferences. Excelent location near all the importants areas in downtown Baltimore.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 18, 2014
Dear Valued Guest,

We are happy that you had a wonderful experienced during your recent stay with us. We appreciate all your remarks regarding our great location. Our Hotel is very convenient to Oriole Park at Camden Yards, 1st Mariner Arena, the Light Rail - serving Thurgood Marshall/BWI Airport, M&T Bank (Home of the Baltimore Ravens), University of Maryland Medical Center as well as many other attractions, businesses and nightlife in Baltimore. We are also the only hotel connected by an enclosed, temperature controlled sky bridge to the Baltimore Convention Center.
We appreciate also your recognition of our team and the excellent service we provide to our guests.

Thank you again for your review and we look forward to welcoming you back to the Hilton Baltimore.
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Baltimore, Maryland
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 13, 2014

Typical big city conference oriented hotel. Big price for small service. Rude front desk gives wrong directions to parking, borderline rooms. Better options all around, especially if you like to exercise. Fitness room closes at 10p. Really? Marriott or Sheraton next time.

Room Tip: Choose another hotel.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eddie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible. We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.

Sincerely
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Baltimore, United States
1 review
Reviewed January 13, 2014

For a second visit tv did not work and on this visit the coffee maker also broken. I am adding this because my review does not contain enough characters to be accepted. I guess this is a way to control the content of a review.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

On behalf of the entire team, we thank you for your feedback and are truly sorry we did not succeed creating a memorable experience for you. Your feedback as a valued guest is something we take very seriously and use in the continous improvement of our property for current and future guests.

Best Regards.
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Lenoir, United States
1 review
Reviewed January 13, 2014

I went to the Diamond Resturant for breakfast buffet. It wasn't even at 25% copacity. I asked the hostess how long it would be before we could be seated and she snapped at me saying, we are cleaning off tables now. My room was nice but don't expect a mini bar or even a fridge. I stayed at Kimpton a few blocks away two years ago and was blown away at how nice the rooms and staff were over there.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jake C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

I appreciate your review of your recent experience at the Hilton Baltimore. I truly regret that you had a disappointing experience with us and that you found our restaurant hostess to be apathetic and unhelpful towards you. I sincerely apologize for this. I was both surprised and deeply disappointed by your recount of your experience with us. I assure you that it’s contrary to what our customers typically see from us. Again, I sincerely apologize if you went through any inconveniences and I hope that next time you are in town, you give us another opportunity to provide you with the exceptional service you deserve. Thank you once again for your comments.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeton, United States
1 review
Reviewed January 13, 2014

The hotel is incredible with comfy beds, clean rooms and wonderful fitness amenities and pool. The staff is friendly and helpful and the place just feels cool. Unfortunately, the service in the restaurant and bar leave a LOT to be desired. They mixed our drinks wrong on multiple occasions (tequila in a mojito?!?!) and we waited forever. While the restaurant managers were apologetic and helpful, the service should not have been that bad to begin with. Baltimore has a large selection of fabulous restaurants, so don't waste your money eating (and waiting) in the hotel. Head out and explore the city!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Abigail O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were not completely satisfied during your time with us. We appreciate your feedback, and we will work with our food and beverage team to make the necessary corrections. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, United States
1 review
Reviewed January 12, 2014

This is nice fresh new hotel. Very friendly staff. Beutiful hotel interior with great ambiance. Lame restaurant go elsewhere to eat. This is a good place to stay if your going to the convention center or the sports stadiums.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jacob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

Thank you for your feedback. We regret we were not able to provide you with the food and beverage experience you expected. We are constantly updating our menu offerings and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area.

Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Baltimore

Property: Hilton Baltimore
Address: 401 West Pratt St, Baltimore, MD 21201-1629
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Baltimore
#24 Business Hotel in Baltimore
#26 Romantic Hotel in Baltimore
#29 Family Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Baltimore 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel

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