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“Great Location!” 4 of 5 bubbles
Review of Hilton Baltimore

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Hilton Baltimore
Ranked #30 of 66 Hotels in Baltimore
Certificate of Excellence
Virgnia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Location!”
4 of 5 bubbles Reviewed July 22, 2013

We recently stayed here to attend Artscape 2013. The hotel is located right next to the Light Rail which was perfect to shuttle us to and from the festival. We got a room overlooking Camden Yards which my son loved. A short walk to the Inner Harbor. Rooms were very clean and bright and the staff was super friendly and accomodating. We usually stay at the Hyatt when we visit Baltimore, and although they are closer to the Inner Harbor restaurants and shops, I would definitely stay at the Hilton on our next visit.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank The5Rs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
575JohnG575, Front Office Manager at Hilton Baltimore, responded to this review, July 24, 2013
Thank you for choosing Hilton Baltimore. I am happy to read you had an excellent stay. I am thrilled that you had the opportunity to enjoy the location being next to Camden Yards and Light Rail Stop. I hope to welcome you back soon for another enjoyable stay at Hilton Baltimore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,366 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (542)
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NYC, United States
1 review
3 of 5 bubbles Reviewed July 22, 2013

the hotle overall was very clean. but the front desk area and guest services needs to work on their cosumer service attitute. I found a few of the front desk personnel rude, indifferent and with no phone manners when I called in the to ask for somehthing to be delivered to my room.

  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Soudabeh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
575JohnG575, Front Office Manager at Hilton Baltimore, responded to this review, July 24, 2013
Thank you for choosing Hilton Baltimore. I apologize for the lack of service you received during your stay. I am concerned about guest satisfaction and I appreciate your comments, which ultimately enable us to improve our guest satisfaction. I regret the front desk did not perform to your standards during your stay. I will be sharing your comments with the team to ensure we grow and learn from your recent experience. I look forward to being of service to you in the very near future and to have the opportunity to completely restore your confidence in Hilton Baltimore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, United States
1 review
5 of 5 bubbles Reviewed July 22, 2013

Loved it all!!!!! From the location near the Baltimore Harbor.... the courteous and responsive personnel ... the cleanliness.... what's not to appreciate.... you're in walking distance to so much and there is quite a lot to experience.....

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cyrus B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
575JohnG575, Front Office Manager at Hilton Baltimore, responded to this review, July 24, 2013
Thank you for sharing your great experience on TripAdvisor. I truly appreciate the great comments regarding the courteous and responsive team during your recent stay at Hilton Baltimore. I hope to welcome you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Jordan, United States
1 review
5 of 5 bubbles Reviewed July 21, 2013

Staff prepared to handle inrush and outrush of guests for the conference. Conference rooms were well kept and effective as meeting rooms. The hotel restaurant served superb crab as well as nice meals. Room service was quick and food was prepared as ordered. Staff did not knock on doors too early to try to get started which in not the case at other hotels. Front desk was efficient and solved problems with confidentiality and gentleness.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
Level Contributor
159 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed July 21, 2013 via mobile

Was here for a convention in July. Check in was smooth. Room comfortable and clean (11th floor).

You will pay for the Internet unless you have a code (Hilton Honors status). Parking is $28/day.

Complaint...lighting in the bath was very poor. For us ladies, we need a makeup mirror with better lighting! I think the gentlemen would also appreciate the addition of a lighted mirror for a shave. I would highly recommend this addition. The bath amenities were consistent with Hilton properties. Water pressure and temp was perfect.

I had excellent maid service. I left her a nice tip each day as a thank you because she took such care with my room. I did not have her name but, thank you very much from room 1158. Although this property fell short on several expectations, she did lived up to my Hilton expectations (actually above expectation).

Front desk phone service was very, very slow on several evenings. If you visited the front desk, they were very polite and responsive.

I think they need a coffee shop with pasties for a quick breakfast. Diamond Taveren across the street is pricy and the service is very slow. Coffee is available at the bar early morning. I would suggest that the manager consider offering some pastries in addition to coffee for those who need a quick bite before beginning the day. The bar area would be perfect for quick, light fare for many of us.

Convenient to the convention center and Camden Yard. Walking distance to the inner harbor.

Overall a good stay but recommend the fixes for a better stay.



Stayed July 2013, traveled on business
Helpful?
1 Thank MellynnNc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, NM, United States
1 review
5 of 5 bubbles Reviewed July 21, 2013

Great place to stay for business. I highly recommend staying on the upper floors and taking full advantage of the executive lounge privileges. Awesome view of the Orioles from the executive lounge & the pool deck.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelpia, United States
1 review
4 of 5 bubbles Reviewed July 21, 2013

The Trip was Great Informative, Interesting, and Tiring. The minimum character requirement for a review sucks. The A. hole / Tool / ( "Least common denominator in the conference room " ) that came up with the rule it should be be fired. His / Her Requirement has inspired me to reduce my review of hilton.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Baltimore

Property: Hilton Baltimore
Address: 401 West Pratt St, Baltimore, MD 21201-1629
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Baltimore
#24 Business Hotel in Baltimore
#26 Romantic Hotel in Baltimore
#29 Family Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Baltimore 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel

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