We stayed at the HGI Inner Harbor the last weekend of September and loved the location, the front office staff, and the room. We enjoyed our stay and would recommend this hotel to anyone, as long as you do not have the misfortune of leaving a piece of property behind. I mistakenly left my prescription glasses and case on the vanity, and called immediately once we arrived home....approximately two hours later. I gave a full description and assured the assistant manager that they should be easy to locate since we checked out at the last minute and when we left, the housekeeper was cleaning the room next to ours. After many phone calls, non returned phone calls, disheartening and I would even say condescending conversations with the Assistant GM, where he asked me if i would like for him to interrogate his staff, I was finally referred to their insurance company. Unfortunately, even though the insurance carrier and the Assistant GM and Housekeeping manager have been given the description of my glasses many times, including pictures, the last time that I was contacted three weeks ago by the Asst. GM, he had the description wrong and then the insurance company told me that the hotels investigation was holding up their ability to close the case. I would think that the protocol would be to turn in lost property to the housekeeping manager to be held for a certain amount of time in hopes that the property would be claimed. So, if the glasses were not turned in, they were either thrown away or kept by a staff member. Seems to be a logical conclusion. But here we are two months later since the claim was filed with the insurance agency and no resolution. Communication would be nice, one way or the other.
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- Also Known As:
- Hilton Garden Inn Baltimore Inner Harbor Hotel Baltimore
- Baltimore Hilton Garden Inn
- Hilton Baltimore