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“Great Hotel”

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Candlewood Suites Jacksonville
Ranked #39 of 132 Hotels in Jacksonville
Certificate of Excellence
Bainbridge, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel”
5 of 5 bubbles Reviewed August 11, 2014

From check in to check out service was great.The lady that checked us in was very polite and helpful where other places they just want to get you checked in, but any questions we asked she answered with a smile on her face. I believe her name was Janet forgive me if I'm wrong she made us feel welcome.The room was also great neat, clean and cool.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank margaret k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, August 13, 2014
The staff is so pleased that you felt genuinely welcome; we had Janet read your comments and got an applause for a job well done! Thank you for your feedback and your mention of Janet. We appreciate it so much and we also appreciate the rating! We hope to see you again in your future travels!
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177 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Shipdham
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 19, 2014

I am sure there may be better places in Jacksonville but none can beat this one for warmth of welcome and friendliness. I was particularly impressed by Hannah's personal welcome to me on my return back one evening - all the better as I don't think I had seen her before. This attention to detail makes you feel particularly welcome and special.

It is a big place and perhaps a little worn, and I was surprised to hear the occasional dog bark in teh building, but these are long say, lived in appartments. Location was quite but close enough (Jacksonville is huge!) to where I needed to get to. The suite was large, functional, clean, neat and airy - what else do you nede on a sticky day.

But Hannah's welcome so blew me away, I was smiling for the rest of my stay. I think the Americans call it "Awesome"...

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, June 20, 2014
Thank you for mentioning Hannah; she is a spectacular team member and person, and I will be sure to have her read your comments! Thank you for the rating on your recent stay and we hope you will be back again in the future. We appreciate your kind words.
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Florida
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

Having booked different 'economy' hotels in the past I'm always wary when trying a new one. We have stayed in good ones and utterly dreadful ones but I'm pleased to say this place was really very good. Myself and a friend were visiting Jacksonville for the Florida Country Superfest and stayed at the Candlewood for two nights. We were hoping for 2 Queen beds in our room but in the end all they had was one Queen, but we didn't mind sharing, so wasn't a major problem. I was expecting just a simple room with bed, perhaps a desk, TV, hopefully a coffee maker and obviously a bathroom.

The room had a Queen bed with tasteful, clean, crisp bedding, a large desk and table with chair, wall mounted flatscreen approx. 36" TV, plenty of drawers and a hanging closet with loads of hangers and an ironing board and iron. A recliner chair, 2 ring electric hob, microwave, full size dishwasher, sink, plenty of cupboard space and a full fridge and freezer. The air conditioning in the room was great and not noisy. The bathroom was a good size and the shower had a disabled seat (perfect for shaving legs!) and plenty of hot water and a good strong shower. Lots of clean, fluffy towels, hairdryer, soaps and shampoo/conditioner. In the cupboards in the kitchen there was salt and pepper, tea, sugar, coffee for percolator, popcorn and utensils enough for two people. There were pots and pans, toaster, utensils and basics for simple cooking. Outside in locked cupboards there were crock pots, toaster ovens, blenders, George Foreman type grills and lots of board games. The hotel also has a fitness center, which was quite big and totally unexpected. There are facilities for late night check ins and the staff are happy to call taxis and help however they can.

Check in was simple, there were those wheelie bell hop type trolleys to help get baggage into the hotel and as our room was on the ground floor there is also a rear 'key' entrance that was perfect for entering as it was nearer our room and as my friend is a smoker, perfect for her to pop outside for a quick cigarette without having to keep going through reception.

There is no safe in the room but the reception provides safe deposit box use for valuables. There are lifts for the upper floors and the whole hotel smelled clean and looked clean. The staff were polite, courteous and very helpful.

The hotel is also in a nice area, surrounded by modern offices and the area looks fairly new and is nicely landscaped with lots of trees and flowers. It's so nice to not feel like you are in a dodgy area. The down side is that there is nothing within walking distance. No restaurants or even a 7-11! However, a short drive away there is a fabulous open air mall with plenty of shops and restaurants.

Admittedly more expensive than perhaps a Hampton Inn, but when traveling with children for a week, what we would spend on the hotel room we would save in not having to eat out every night. Such a bonus!

Room Tip: The flooring outside the elevators is tiles and people arriving, wheeling their bell hop trolleys ma...
See more room tips
  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vera2208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, June 18, 2014
You have completely and pleasantly surprised us with your complete overview of our property and stay with us; incredible! We sincerely thank you for putting the time and detail to your post. Please know that we appreciate all of your comments and the 5 star rating on your experience! We also hope that you find yourself looking for other Candlewood Suites hotels to stay at when you travel in the future.
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McDonough, GA
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed June 5, 2014

Daughter was in Jacksonville for a regional track meet so we traveled to spend a little time with her. She was at a Marriott .3 miles away at a rate of $210 per night. Our room was $70 per night. The room was clean, with comfortable bed and gave us everything we needed. Front desk staff was very friendly and helpful. only downside is there were no restaurants withing walking distance. Found that strange for a place with 5-6 hotels within one block.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank conrad4290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, June 18, 2014
We are happy to know that you found the value in selecting Candlewood Suites Jacksonville for your recent trip to Jacksonville. Thanks so much for the ranking you provided on your experience with us. Just to note: there is a Dave and Buster's restaurant within walking distance from our property and we are sorry that one of our staff was not able to inform you of this; we hope it was not an inconvenience for you to locate eating establishments during your stay in Jacksonville.
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Jacksonville, Florida
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

I was in such $60-$70 a night this place surely packs its fair share of a punch. Only negative is checking in after 11 is a bit of a nuisance and no breakfast. But truly these dont really count against the hotel in my book. Clean, friendly, not to far from nice things. Perfect bang for your buck.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mojouknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, June 3, 2014
Our sincere apology for the issues with your late check in experience; we have a staff member here 24 hours a day and hope that they were able to assist you. Thank you for the 5 star rating and for providing comments for other readers to view. There is value in choosing Candlewood Suites for one's lodging needs and we're happy you found us!
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1 review
4 of 5 bubbles Reviewed May 22, 2014

My family and I stayed at the jacksonville, FL Candlewood Suites at the beginning of May of this year and we really liked it. We were there for 7 days. The room we had was very clean and we had a suite with fridge, dishwasher, mini stove, two TV's and a bunch of other nice things. We had to bring a lot of stuff coming from Va and the staff didn't mind. Free laundry self serve, open 24 hours, but the website doesn't state facts about the Candlewood Cupboard. Drinks are not 50 cents, can ones at least are a dollar. Others are more. Also has a mini gym which I didn't even get to use because I wasn't allowed to exercise at the time I was staying there. That was a big bummer. Candlewood suites is the only hotel in jacksonville that will allow more than a few people to stay in a suite room.
We had 9 in our party, and the staff didn't seem to mind that many people staying in nod room. Housekeeping, however they acted like we weren't allowed to ask for fresh towels and tp and acted rude when we asked for some. Other than that, our stay at candlewood was very pleasant. Buy ur own laundry detergent though because they charge for laundry soap. Target has a nice selection.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Auntieapple1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, May 24, 2014
Thank you for your tripadvisor post! We will take a look again to be sure that the .50 sodas is not being advertised on our web site any longer; we're sorry if this caused any confusion for you. As you stated, housekeeping is weekly but fresh towels and linen can be obtained at the front desk if our guests prefer changing more often. We are most please that you enjoyed your time with us. Thank you again for the comments and feedback.
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Miami, Florida
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 14, 2014 via mobile

We spent a total of 3 weeks here on business in March and April and really enjoyed our stay. We got the "suite" which offered a bedroom with living rm that has a sofa bed, full kitchen and nice size bathroom.
The room was comfy and very clean an awesome value for the price. Housekeeping is once a week which was actually nice giving you enough privacy to relax with out that early knock at the door, and fresh linens and towels are always available at the front desk if needed. They offer free washer/dryer service (that was amazing to me) and also offer many food items for purchase in case you may have forgotten something at the grocery store or just want to grab a snack.
There is a small gym and a few gazebos at the back of the property good for relaxing. The grounds are well kept and well lit at night with many access points.
It was always quiet and peaceful and the staff was always very friendly and knowledgeable willing to help out in any way.
I enjoyed this hotel very much and hope to stay again.

Stayed March 2014, traveled on business
Helpful?
Thank Jeannie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, May 24, 2014
Thank you for the rating and for taking the time to post on your experience with us. We have a wonderful staff that has a goal of delivering exceptional guest service and a very clean suite for our guests. It is most pleasant when we hear that we "got it right!" Thank you so much!
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Additional Information about Candlewood Suites Jacksonville

Property: Candlewood Suites Jacksonville
Address: 4990 Belfort Rd, Jacksonville, FL 32256
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#6 Best Value Hotel in Jacksonville
#12 Business Hotel in Jacksonville
#28 Romantic Hotel in Jacksonville
#36 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Jacksonville 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Candlewood Suites Jacksonville knows what you need. Business, families and extended stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites is designed from the group up just for you. We are just minutes from Downtown Jacksonville, Jacksonville Beaches and St. Augustine. The Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment at St. John s Town Center, Jacksonville Landing and 5 points which are just a short drive away. When its time to get connected away from home we know what you need, high speed Internet, cable, sports, movie channel and DVD player. When you need to burn some energy the fully equipped fitness center will help melt the stress away. When visiting Jacksonville, Florida we know what you need. The Candlewood Suites Jacksonville is your best stay, for a week, a month or even a year. ... more   less 
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Also Known As:
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Jacksonville
Jacksonville Candlewood Suites

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